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Novotel Caserta Sud

Traveler (160)
Room & Suite (55)
Dining (29)

About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Novotel Caserta Sud is a modern 4 star hotel with 126 rooms, strategically located within 2 km of the centre of Caserta, Caserta Palace and the main railway station. Situated 22 km from Naples airport, the hotel is easily accessible via the A1 highway (1 km). Ideal for business trips, it features a convention centre with 10 meeting rooms (240 guests), business corner and WiFi. Also offers rooms for 2 adults and 2 children, NovotelCafé restaurant (open 24 hours), outdoor pool, garden and parking.
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Property amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Center with Gym / Workout Room
Free Parking
Pool
Breakfast included
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Good to know
HOTEL STYLE
Green
Business
HOTEL CLASS

Location

Full view
47Car recommended
Grade: 47 out of 100
44Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
707Reviews
187Photos
3Q+A
6Room tips
Traveler rating
  • 144
  • 285
  • 173
  • 60
  • 45
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Popular mentions
One of the most depressing nights in a hotel for a long time. Dirty, run down, generally unenthusiastic staff, TVs from the 1980s with terrible picture and sound, smells of smoke in the non-smoking areas, and it is absolutely not possible to walk anywhere because of the busy
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Response from daniele g, Guest Relations Manager at Novotel Caserta Sud
Responded Nov 14, 2018
Dear Guest, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The next mounth we will start the renovation in order to guarantee our guests more comfortable stays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. The Management and Staff of Novotel Caserta Sud
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We had difficulty in locating the hotel having flown in late to Naples Airport - it was dark and we missed a turn or three... WE arrived tired, relieved and hungry but the restaurant was already closed. Obviously our faces showed our dismay but the man at reception said that
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Response from daniele g, Manager at Novotel Caserta Sud
Responded Sep 27, 2018
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Caserta Sud. It is always a pleasure to receive positive feedback. We will share your comments with our team.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management of Novotel Caserta Sud
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I’ve come to expect a high level of standard from Novotels, which probably goes a long way to making this an especially disappointing stay. The hotel clearly needs refurbishment overall - and the management intends to undertake it. Hope it gets back to par soon.
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Response from daniele g, Manager at Novotel Caserta Sud
Responded Sep 20, 2018
Dear Guest, we apologize if your experience wasn't like you expected. We confirm you that a refurbishment overall will start in the nexr mounths. Hoping see you as soon. Best regards. The Management and Staff of Novotel Caserta Sud
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+1
I have booked this hotel for two nights to visit the surroundings (royal palace, Pompei...) and I must say it is by far the worst Novotel I have stayed in. The staff is unfriendly, especially at the bar. No customer oriented mindset in this hotel! Regarding the facility, there
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Response from daniele g, Public Relations Manager at Novotel Caserta Sud
Responded Aug 9, 2018
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address all the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. The Management and Staff of Novotel Caserta Sud
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I have to admit we didn't book this by choice. We were put up here due to a cancelled flight. The staff were under pressure and were generally supportive but the decor and food need some serious TLC. 2.5 star max There was no choice in the food menu and on top of that, at the
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Response from daniele g, Guest Relations Manager at Novotel Caserta Sud
Responded Jun 27, 2018
Dear Guest, thank you so much for sharing with us your opinion. We realli apologize about your bad experience and we are very sorry for this. About the restaurant we will investigate to find a solution to avoid the same mistakes in the future. Within few months we will renew our hotel, after this operation we hope see you for recover your trust. Best regards. The Management and Staff of Novotel Caserta Sud
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12345611
Whats is the price to parking the car?
8 euro
0 votes
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è possibile avere il numero di telefono?
0823 826553
0 votes
cosa costa la mezza pensione
Se non ricordo male 75 a persona ma non sono certa
0 votes
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"ask for renovated rooms"
"None of the rooms have a view and they vary between tolerable and intolerable."
"don't stay there"
"Standard room is good value and ticks all the boxes"
"just dont stay there!"
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12
PRICE RANGE
$52 - $98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel capodrisecapodrise novotel
LOCATION
ItalyCampaniaProvince of CasertaCaserta
NUMBER OF ROOMS
126
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