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We had a lovely stay here and found everyone very helpful. As my husband cannot walk far he needs a wheel chair and getting in and out of the hotel was not easy as very steep steps in the front. But I found that people...More
We had a mid week break here and it was lovely. As it was the hottest June in 41 years the area was very busy, so imagine it gets packed out on the weekends, but having the superior room, which has one side facing the...More
Response from StAustellManagement, Manager at The Pier House HotelResponded 5 days ago
Thank you for your 5* review, we really appreciate the time you've taken to share your experience. It is always pleasing to receive positive feedback regarding the customer service provided. We are so pleased that you enjoyed your stay with us and look forward to...More
Booked an evening meal for myself and my husband. As locals we eat out quite often but were very disappointed with the waitress service from 'Julie.' She was not at all friendly - we had to go to the bar to order drinks and also...More
Stayed in Charlestown earlier this year but at the Rashleigh with family. Discovered that the Pier House has 5 single bedrooms all with en suite so decided to stay there when I returned on June 6th to take a close friend to Eden Project. We...More
Response from StAustellManagement, Manager at The Pier House HotelResponded 1 week ago
Thank you for your 5* review, we are so pleased you enjoyed your stay with us. It is always pleasing to receive positive comments regarding the customer service and we look forward to welcoming you back very soon.
Called into the hotel for morning coffee. In the dining area, where the tables have menus stating 'Morning Coffee', told that 'coffee is served in the bar'.
Went to the bar - nobody around. Asked at the front desk.
Somebody eventually appeared behind the bar....More
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Free High Speed Internet ( WiFi )
Things to do
$157 - $231 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Non-Smoking Rooms ,
Number of rooms
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