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The Pier House Hotel

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The Pier House Hotel
The Pier House Hotel
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396 Reviews from our TripAdvisor Community

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Showing 392: English reviews
West Midlands, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My young daughter was stung by a wasp as we were about to walk down to the pebble beach. I needed cold compress to put on her finger as started to swell and to help relive the pain. We walked into hotel ran cold water in the toilet but she was in so much pain. I asked the bar lady... More 

Helpful?
Thank Kat O
dorset
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed, ate & drunk. Lovely little place to stay and enjoy any time of the year I would suggest. Busier now but not swamped! Rooms tastefully and ? Newly decorated. Lovely big shower room. Didn't get the sea view but request one - spectacular I would think as it was from the raised outside bar area. Food pretty good. Never... More 

Helpful?
Thank aggs12
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

A lovely hotel making the most of its location. Beautiful food in the restaurant however the whole night tainted by poor security. Unlike most hotels that I have used the doors are not secure unless locked. After a lovely meal we retired to our room and sadly failed to remember that once the door closed behind us we needed lock... More 

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Thank vhoopercat
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Upon arriving we were delighted with the setting. Charlestown harbour really is beautiful. Hotel reception is ok. Nothing good, nothing bad. reception staff very pleasant enough except we'd booked a sea view but when we arrived we were basically given a "tough, there isn't one" sort of attitude. Very narrow and steep stairs, and then go and find our room... More 

Helpful?
Thank James S
Wiltshire, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

Hotel room was comfortable slept great ,check in was great lady on reception the day of arrival was pleasant and very helpful ,breakfast was fine the older lady who seated us and was only to happy to show us to seats .etc etc was lovely , however on day we were leaving( after two days ) came down to breakfast... More 

Helpful?
Thank Sameagles
Bristol, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night (14th / 15th August) and had room 16. Very much enjoyed my stay: the welcome was warm and friendly, the staff very polite, the room very clean and comfortable and, to top things off, the breakfast in the morning was very good. The setting of this hotel - located right next to the harbour -... More 

Helpful?
Thank DaveHarries
Liverpool, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just come back from a weeks stay at The Pier House Hotel. From the day we arrived till the day we left the staff couldn't do enough for us. Nothing was too much trouble for them.We we're given a room which was lovely but due to a small problem we asked to be moved. We were then given a new... More 

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3 Thank suzie056
London, United Kingdom
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We checked in here at the end of a week long trip across Cornwall & it did not meet our expectations. It is a basic & functional hotel missing the finer things like good toiletries, glass tumblers in the bathroom (plastic instead) & complimentary bottled water. All other hotels we have stayed in have this as standard. While booking we... More 

Helpful?
Thank AM0909
looe
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The best service , wonderful food excellent location 10/10 Food cooked to perfection,second time for a meal and didn't dissapoint very attentive no pressure very well managed would not hesitate to reccomend go try it it is the jewel in St Austells crown! just try it!

Helpful?
1 Thank montesaman
Wolverhampton, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a mix-up with our booking at another restaurant up the street, we ended up eating here on a Monday evening. Due to our negative experience with the other restaurant none of us were in the best of moods, but the friendly and accommodating staff soon raised our spirits! We were mainly served by Kellie and she & the other... More 

Helpful?
1 Thank bmurray1992
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
The Pier House Hotel and Restaurant
The Pier House Hotel and Restaurant
Cuisines: Bar, European, British, Gluten Free Options, Seafood, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Room Service
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
The Pier House Hotel and Restaurant in St Austell Cornwall is situated on the picturesque harbour of Charlestown with stunning views of the port and coastline of St Austell bay. It has been a hotel since 1920 and now incorporates the Harbourside Inn Public House since 2004. ... more   less 

Additional Information about The Pier House Hotel

Address: Charlestown Road, Charlestown, St Austell PL25 3NJ, England
Location: United Kingdom > England > Cornwall > St Austell > Charlestown
Price Range: $155 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Pier House Hotel 3*
Number of rooms: 27
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Also Known As:
Pier Hotel St Austell
The Pier Hotel
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