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The Pier House Hotel

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The Pier House Hotel
The Pier House Hotel
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446 Reviews from our TripAdvisor Community

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Showing 441: English reviews
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Portsmouth, United Kingdom
Reviewed 4 weeks ago via mobile

We, my wife, daughter and I had our lunch stop here today, 20th Feb. The beer, cider and service was excellent. The lunch, a crab sandwich, chicken baguette and steak baguette was just perfect. Maybe a simple set of choices but delivered hot, the baguettes, and tasty. Well done to the team and thank you for making us feel so...

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Helpful?
Thank Stef N
StAustellManagement, Manager at The Pier House Hotel, responded to this review

Thank you for taking the time to pass on your comments regarding your stay at The Pier house. The team and I work extremely hard to ensure that all our guests receive first class service at all times, so it is always nice to have that feedback from our guests. We look forward to welcoming you back in the future.

United Kingdom
Reviewed February 15, 2017

After having eaten in the bar and restaurant here on previous visits, it was time to actually stay so we booked with the hotel directly. On arrival, we were lucky enough to be able to park on the road which made it much easier to unload and therefore avoid the necessity of parking up the road. There are 2 posts...

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1Thank LonesomeCrow
StAustellManagement, Manager at The Pier House Hotel, responded to this review

Thank you for your review, we really appreciate the time you've taken to share your experience. We are so pleased that you enjoyed your stay with us and look forward to welcoming you back very soon!

Reviewed February 13, 2017 via mobile

Hotel is situated in the wonderful harbour town of Charlstown, St.Austell Cornwall. Hotel and restaurant rooms have a great view of the harbour and sea. Rooms are large and very well equipped. A choice of restaurant, bar and Harbourside pub for good food and beers. Well worth a visit

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1Thank Maurice S
StAustellManagement, Manager at The Pier House Hotel, responded to this review

Thank you for taking the time to pass on your comments regarding your stay at The Pier house. The team and I work extremely hard to ensure that all our guests receive first class service at all times, so it is always nice to have that feedback from our guests. We look forward to welcoming you back in the future.

St Austell, United Kingdom
Reviewed February 11, 2017

Been using Pier House Hotel since we moved into the area and have never been disappointed before. I am under the impression that this Pub/Hotel is now under the ownership of St. Austell Brewery so perhaps this is why things have changed, much for the worse. My wife and I visited on an extremely cold Thursday evening, expecting to be...

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4Thank Brian G
Southern UK
Reviewed January 15, 2017 via mobile

We stayed here for a few days over a weekend at the beginning of Jan. The hotel is a lovely little hotel with great restaurant and nice views. The ladies in the restaurant are so lovely. We were a group who had a variety of rooms and all were super clean and good sizes. Comfy beds and quiet..My three year...

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Helpful?
Thank cardell22
StAustellManagement, Manager at The Pier House Hotel, responded to this review

Thank you for taking the time to pass on your comments regarding your stay at The Pier House... The team and I work extremely hard to ensure that all our guests receive first class service at all times, so it is always nice to have that feedback from our guests.

CORNWALL
Reviewed January 14, 2017

Visited for lunch on New Years Eve, requested a table by the window which we got. My main impression was of the lovely staff. The lady on reception was very friendly and the staff were extremely happy and nice.The food was quite average to what I remember Pier House in the past, it was perfectly fine but nothing memorable. Thankyou...

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Thank HEIDICOT
StAustellManagement, Manager at The Pier House Hotel, responded to this review

Many thanks for your review - we really appreciate the time you've taken to share your experiences. We do hope to see you back here very soon!

Cornwall
Reviewed January 13, 2017 via mobile

Restruant was very quiet and service a little slow, but staff were very friendly. Food was great, all cooked and presented very well. Starters were amazing, Steaks were perfectly cooked, fish was well cooked. Deserts are possibly the weakest part of the menu. This is still one of our favourite places to eat. Will be back.

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Thank amm_uk
StAustellManagement, Manager at The Pier House Hotel, responded to this review

Many thanks for the feedback provided following your recent visit. It is always pleasing to receive positive comments regarding the customer service .. We look forward to welcoming you in the future

Bodmin, United Kingdom
Reviewed January 5, 2017 via mobile

My partner and I had spent most of the day at the beach walking around and enjoying the fresh cold air. We decided to take a venture into Charlestown which is a short drive away from the bay. Beautiful little shipping village that still has many remains of the old working dock. It's splendid to see. Starved we walked past...

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1Thank Jojos91
StAustellManagement, Manager at The Pier House Hotel, responded to this review

Thank you for your review, we really appreciate the time you've taken to share your experience with us...We are so pleased that you decided to come in and try our menu with us it is so pleasing to receive such wonderful feedback look forward to welcoming you back very soon!

London, United Kingdom
Reviewed January 4, 2017 via mobile

We have just returned from another wonderful stay at the pier house hotel .From the lovely ladies on reception who give you a great welcome to the friendly bar staff who serve a great pint and waitresses in the restaurant serving delicious and locally sourced produce all cooked perfectly by the great chefs. The rooms are very comfortable and everywhere...

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1Thank Kenny S
StAustellManagement, Manager at The Pier House Hotel, responded to this review

Thank you Kenny S for your 5* review... we really appreciate the time you've taken to share your experience. We are so pleased that you enjoyed your stay with us and look forward to welcoming you back very soon!

Reviewed January 2, 2017

We stayed in room 23 for a couple of nights. The room didn't have a sea view but we weren't worried as it was nice to go for a walk to see the views. This room has stairs up to the shower room, with a single bed on the small landing area. There is then a small separate single room...

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1Thank Len J
StAustellManagement, Manager at The Pier House Hotel, responded to this review

Thank you for taking the time to pass on your comments regarding your stay at The Pier House. The team and I work extremely hard to ensure that all our guests receive first class service at all times, so it is always nice to have that feedback from our guests. We hope to welcome you back in the future

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
Food & drink at the hotel
The Pier House Hotel and Restaurant
The Pier House Hotel and Restaurant
Cuisines: Bar, Seafood, European, British, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
The Pier House Hotel and Restaurant in St Austell Cornwall is situated on the picturesque harbour of Charlestown with stunning views of the port and coastline of St Austell bay. It has been a hotel since 1920 and now incorporates the Harbourside Inn Public House since 2004. ... more   less 

Additional Information about The Pier House Hotel

Address: Charlestown Road | Harbour Front, Charlestown, St Austell PL25 3NJ, England
Location: United Kingdom > England > Cornwall > St Austell > Charlestown
Price Range: $138 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Pier House Hotel 3*
Number of rooms: 27
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Also Known As:
Pier Hotel St Austell
The Pier Hotel
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Questions & Answers

Here's what travelers have asked, with answers from The Pier House Hotel staff and other travelers.
3 questions
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Great Malvern, United Kingdom
Leicestershire, United Kingdom
3 months ago
France
over a year ago

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Questions? Get answers from The Pier House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Phone ahead, busy all year round.”
 of 5 bubbles PYBROWNIE, Dec 30, 2016 | Read review
“Bar cosy for lunch”
 of 5 bubbles Sportforfun, Nov 13, 2016 | Read review
“rooms 4 and 9 are great but you have to climb the stairs - no lift”
 of 5 bubbles barryl642, Nov 1, 2016 | Read review
“Get one of the rooms looking out over the sea if you can!”
 of 5 bubbles MrR_11, Oct 28, 2016 | Read review
“Room 9 is large room on 2 levels. Very comfy and quiet with great views.”
 of 5 bubbles 44Paddy55, Oct 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question