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Al Bustan Palace A Ritz-Carlton Hotel

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Al Bustan Street, Muscat 114 Oman
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2574)
Pool & Beach (545)
Room & Suite (390)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Al Bustan Palace A Ritz-Carlton Hotel
Updated 10/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 105 hotels in Muscat
Location
Cleanliness
Service
Value
Travelers' Choice
Set against a dramatic backdrop of the rugged Al Hajar mountains and nestled next to the Sea of Oman, Al Bustan Palace, a Ritz-Carlton Hotel lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping. Our 5-star luxury hotel is a top choice among hotels in Muscat, Oman, offering accommodations and public spaces that overlook the glittering azure waters of the Gulf of Oman.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Wifi
Paid internet
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Canoeing
Snorkeling
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Private balcony
Room service
Safe
Seating area
Telephone
Private bathrooms
Minibar
Hair dryer
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Room types
Mountain view
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Arabic, Filipino
Hotel links
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2562Reviews96Q+A100Room tips
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Popular mentions
Table for 4 wrote a review Oct 23
2 contributions
We had a great holiday with our family + great room, huge bed (standard room) + the best kids pool we have ever seen + very friendly and helpful staff, Mariam from kids club, Ismail from Blu, Gaurav and Andrea from Al Khiran, concierge who organised an excellent trip to the souk, pool towel staff + very easy to arrange last minute transfer to and from airport Some amenities were not yet up and running: - kids club building was under maintenance (although Mariam ran all the events as best she could from other locations) - toilets near kids club under maintenance - Chinese restaurant What could be better - no ritz kidz amenities to request that we have been able to request at other ritz Carlton hotels (e g toilet seat inserts for the kids) - not too much variety of vegetarian food Thank you for a fantastic holiday in the sun
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Date of stay: October 2021Trip type: Traveled with family
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Fran Crush wrote a review Oct 22
Muscat, Oman29 contributions5 helpful votes
We’ve just returned from a 3 night stay at this hotel and yes the hotel is beautiful, the rooms are immaculate and the pools and view are breathtaking. But unfortunately on this stay it was less then we had expected. We had been recommended this hotel by a number of people and we were a tad disappointed! Nothing major, just the little things that really add up and bother you! As we relaxed by the pool on day one, we waited one hour and 50 minutes for food! It was busy at the hotel that day (Public holiday!) so we let it go and they didn’t charge us. But the kid wasn’t impressed at all! (Hangry!!) We requested an extra bed for our 5 year old at check in. At 8pm it finally arrived but was just left outside the room. Not something you’d expect for the money you pay for this hotel! Hubs managed to manoeuvre it inside without incident! We ordered firm pillows (that are on my preferences also!) but they took 24hrs to arrive and they still weren’t the best! Coffee pods took all day to arrive. Again something so small but annoying! Kids club had activities scheduled! But when I called for timings, no one knew what time or where! I was passed to 3 different people in one phone call. And the next day we found that information to be incorrect! Pizza making started 15 minutes late, it was outside which wasn’t ideal (flies!!) and they had no chef hats like in July! (Disgruntled kid again!) The whole thing was so unorganised and a little underwhelming! Thankfully cupcake making the next day was on time and looked as though people had put effort into organising it well! We have experienced better from Butlins in the UK! The fact that it was half term (so lots of extra small people around), it just would have been nice for things to have been a little more geared up for this! Italian buffet was good (no pizza though which is strange for Italian night!) but the Indian buffet was mediocre at best! Had to wait ten minutes for naan bread. Simosa were dry and tasteless. No onion bahji, poppadoms or dips! It was just missing something or everything! Who knows! Breakfast buffet is ok. But a lot could be improved on to bring it to the standard we’d expect from this hotel! Cheese/cold cuts selection is awful. Bread selection is limited. Fresh berries and smoked mackerel would have been great! However the staff in here are amazing! The service was the best at breakfast time! Nothing is too much trouble! Thankfully we looked forward to this meal and we came away satisfied! Fresh towels and bottles of water readily available by the pool would have been nice. But they were hard to come about. Which was a shame when compared to hotels nearby where people are constantly replenishing water supplies to your sun lounger. I could go on and on! And we were told that the hotel was short of staff. And I do feel for the staff there that are working extra hard, but it is so noticeable that certain areas of the hotel are struggling. We checked out, after waiting ten minutes at the reception desk to be served. He was so rushed to swipe my credit card, he didn’t ask me how my stay was! And thank goodness he didn’t, because I’m not sure he could have coped with my reply! We shall be back, maybe not right away though! Give them chance to improve staffing levels! The hotel is beautiful, and our child enjoyed the pirate ship pool. But we shan’t be racing back soon!
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Date of stay: October 2021Trip type: Traveled with family
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 3 days ago
Dear Frankie2517, Greetings from Al Bustan Palace and thank you for taking time to share your experience on TripAdvisor. My sincere apology for the incidents you experienced, this is certainly unacceptable and has been addressed with the team. Thank you once again for providing your review. I hope that you will give us the opportunity to serve you again in the future. Should you feel the need to further discuss your experiences during your past stay, I invite you to contact me directly at the time most convenient to you. Best regards, Nabil AbdulWahab Al Zadjali General Manager Nabil.Alzadjali@ritzcarlton.com
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Seasonalrtra wrote a review Oct 11
Worldwide2 contributions
It's always a wonderful experience at Al Bustan Palace. We have been in all the outlets and it's always a great experience. Specially the people are soo amazing and knowledgeble. They are true hospitality professional. This time we ordered only 1 high tea only and shared and really it was amazing as always and yummy along with jasmine tea. Our sever Gaurav was cool and shared a story of jasmine tea with us while we were enjoying. Really we can't forget that experience. Really we were soo happy and enjoyed our tea with him. Five star to Gaurav and his hospitality. Can't wait to come back.
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Date of stay: October 2021Trip type: Traveled as a couple
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Finn wrote a review Oct 8
1 contribution1 helpful vote
Inconsistent and discriminating. After a very nice dinner in the Beach Pavilion in this hotel, the restaurant manager recommended going to Al Maha Jazz bar for live piano. Well, upon arrival in the bar, my wife was told that her shoes weren’t good enough, and we were not welcome. I argued that we came right from the restaurant, but was told off that “the rules are different here. I can show it to you in writing”. Well, that’s a couple of lost customers there, and no recommendation to anyone else from us. On checking the homepage, the dresscode is the exact same for the two places, hence it simply came down to arrogance from the staff and unwillingness to even listen. Simply unacceptable behaviour, and ruining what was until then a great experience. Only reason this is not 1 star, is the food and service in the restaurant earlier that evening.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Dresscode is subjective here!
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 1 week ago
Dear hansemann22, Warm greeting from Al Bustan Palace, a Ritz-Carlton Hotel! I would like to thank you for taking time to provide us with your observations. At Al Bustan Palace, the comfort of our guest is one of our highest concerns and I am sorry that we did not live up to this. I would be most pleased if I could have the opportunity to speak with you, to further discuss your comments and as well personally apologize to you. If convenient for you, would you please provide me the best way to contact you. I am looking forward to your reply. Best regards, Nabil Abdul Wahab Al Zadjali General Manager Nabil.Alzadjali@ritzcarlton.com
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Enzo Vercelli wrote a review Aug 2021
London, United Kingdom8 contributions
We were celebrating our anniversary at Al Bustan Palace and been impressed how the staff takes care of their guests! The beach is couple of steps away, the breakfast is amazing, and the atmosphere is wonderful. We had wonderful time, amazing suite and delicious food! Definitely recommend to everybody for relaxing time! Thank you for hosting us!
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Date of stay: July 2021
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PRICE RANGE
$317 - $589 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotel muttrah
LOCATION
OmanMuscat GovernorateMuscat
NUMBER OF ROOMS
250
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Frequently Asked Questions about Al Bustan Palace A Ritz-Carlton Hotel
Which popular attractions are close to Al Bustan Palace A Ritz-Carlton Hotel?
Nearby attractions include The National Museum (3.4 miles), Bait Al Zubair (3.6 miles), and Muscat City Centre (3.5 miles).
What are some of the property amenities at Al Bustan Palace A Ritz-Carlton Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Al Bustan Palace A Ritz-Carlton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Al Bustan Palace A Ritz-Carlton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Al Bustan Palace A Ritz-Carlton Hotel?
Conveniently located restaurants include Courtyard, Beach Pavilion Bar & Grill, and Al Khiran Kitchen.
Are there opportunities to exercise at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Al Bustan Palace A Ritz-Carlton Hotel have an airport shuttle?
Yes, Al Bustan Palace A Ritz-Carlton Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Al Bustan Palace A Ritz-Carlton Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Al Bustan Palace A Ritz-Carlton Hotel?
The staff speaks multiple languages, including English, Arabic, and Filipino.