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Al Bustan Palace A Ritz-Carlton Hotel

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Al Bustan Street, Muscat 114 Oman
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2524)
Pool & Beach (544)
Room & Suite (386)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Al Bustan Palace A Ritz-Carlton Hotel
Updated 10/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 91 hotels in Muscat
Location
Cleanliness
Service
Value
Travelers' Choice
Set against a dramatic backdrop of the rugged Al Hajar mountains and nestled next to the Sea of Oman, Al Bustan Palace, a Ritz-Carlton Hotel lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping. Our 5-star luxury hotel is a top choice among hotels in Muscat, Oman, offering accommodations and public spaces that overlook the glittering azure waters of the Gulf of Oman.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Wifi
Paid internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Canoeing
Snorkeling
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Private balcony
Room service
Safe
Seating area
Telephone
Private bathrooms
Minibar
Hair dryer
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Room types
Mountain view
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, Arabic, Filipino
Hotel links
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2,524Reviews93Q+A100Room tips
Traveler rating
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Popular mentions
BarbaraS wrote a review Jan 16
3 contributions
My daughter surprised me with high tea for my belated birthday and it was absolutely fantastic. Special thanks to Hamood and Nadira from the lobby lounge for making it a lovely experience. The food was great, especially the surprise birthday cake! Also thanks to Brixell from the beach restaurant for his warm welcome and hospitality when we took a look at the beach.
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Date of stay: January 2021Trip type: Traveled with family
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Mehdi wrote a review Jan 15
3 contributions2 helpful votes
I stayed in the hotel with my wife for 3 nights and she was right to choose the ritz as destination. The hotel in general is very well maintained affirmatively managed. The team that we met are all of them nice but chapeau to chef Sagar and his team who went the extra mile to accommodate me with my allergy on the seafood night since my wife was a great fan of the seafood. he looked after us also during breakfast and ensured that our preferences was met. There was a Turkish chef who i unfortunately missed the name but would like to thank him too for him personalized hospitality. We enjoyed having lunch on BLU for 2 day’s and I recommend to try the Banoffe and there you will meet Paul and chawki a cheerful gentleman who looks well after after guest and ensure they are enjoying their dining experience. Lastly we enjoy dinner for 2 night in the Chinese restaurant where all the team were excellent from the head chef to the manager who visited all tables to ensure every guest is enjoying and highlight to Alaa and Peki both were well trained and heart-felt hospitality team. Food in general was excellent, fresh and tasty meets the value. Thanks to the Indonesian lady in Spa who looked after my wife very well. Thank you all again and hope to see you soon.
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
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Asma wrote a review Jan 5
3 contributions1 helpful vote
I had a wonderful breakfast with my lovely friend. Adnan and Ismail were amazing. The ambience was stunning , the food was great and the service was fantastic. We will definitely come back again. Thank you so much 😊
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Date of stay: January 2021Trip type: Traveled with friends
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 2 weeks ago
Dear "asma_ghabshi", Thank you for sharing your wonderful feedback about our hotel. At The Ritz-Carlton, providing genuine care, safe environment and the finest personal service remain our top priority as we continue to make a conscious effort to elevate our guests’ experience. I am very delighted to know that we were able to deliver this commitment to you with great satisfaction. Rest assured that Adnan and Ismain will be given due credit for their excellent service. We look forward to welcoming you once again to our beautiful resort. Kind regards, Nabil Al Zadjali General Manager
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Fahmi Abu Ghali wrote a review Dec 2020
The Woodlands, Texas5 contributions1 helpful vote
I stayed there with my family last week, great experience, very welcomed local staff, especially Ali Al Wahabi in Al Khayran restaurant along with Islam the sales manager who helped us on the check in. One only comment that i already expressed to the hote's management that the food variety for Diner in Al Khayran restaurant wasn't as expected. Hopefully the hotel's management will take this into consideration and looking forward to visit the place again.
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Date of stay: December 2020
Value
Service
Sleep Quality
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 2 weeks ago
Dear frankgali, Thank you very much for staying with us and for sharing your wonderful feedback. I also would like to thank you for your constructive comment on the food variety which I will discuss with our Executive Chef. Please rest assured that Ali Al Wahabi and Islam will get the recognition they deserve. The Ladies and Gentleman are looking forward to welcoming you back soon. Best regards, Nabil Al Zadjali General Manager
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Anojan wrote a review Dec 2020
Muscat, Oman13 contributions1 helpful vote
+1
Few days back we checked in at Al Bustan Palace to stay for a couple of nights as it was our daughters 6th bday. What a great decision we made! She had the best bday ever! When the staff knew it was her bday they made so much extra effort and arrangements to make it such a memorable day for her. The place is amazing, the lagoon rooms we booked were fantastic and all staff was so helpful and super friendly. We would like to thank General manager Mr. Nabil for making sure my daughter got princess like treatment for her bday and even joining us in our celebration despite his busy schedule. We met assistant Finance director Mr Kasi, who made so many wonderful arrangements to make sure our daughter had a birthday she would never forget. Thank you ! Special thanks to Spa Manager Mr Suranga. He made sure we got a lovely orientation of the spa area and it’s wonderful vegetable and herb gardens and took us all around the hotel to observe its splendid beauty! We really appreciate it! Also we would like to thank Mrs Jean at Spa reservations who showed us all the lovely products available and was so helpful whenever we stopped by to ask any queries. The kids adore you! Thank you Jean! Ms. Nadira at the lobby who served us high tea was super friendly and ever so helpful. Our special thanks to Mr Shindu from the lobby who was so helpful and spoke to us in our Tamil language as he speaks multiple languages! Very happy about that! Thanks to Mr Mohammed and Mr Nuwan from Blu Restaurant. So friendly and helpful. Huge thanks to Mr Dragon who made such a beautiful and delicious birthday cake for our daughter! Real work of art and so tasty! You have put a lot of effort into making it so beautiful! Thank you The rooms were clean, the pools were superbly maintained, the kids play area and sports facilities were all top notch and the food and staff at Al Khiran restaurant was amazing ! We would recommend anyone to stay here especially as it is so kid friendly. Our 2 kids loved it and want to stay there again soon ! Thank you al bustan for the royal treatment!
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Date of stay: November 2020
1 Helpful vote
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 2 weeks ago
Dear DrAnojan, Thank you for taking the time to send a heartwarming feedback. At The Ritz-Carlton, we continuously provide our best efforts to offer experiences that are both unique and personalized. We are very delighted that you have chosen our 5-star property to celebrate the birthday of your daughter. Rest assured that your kind words towards Kasi, Suranga, Jean, Nadira, Shindu,Mohammed, Nuwan, Chef Dragan and everyone else in the team who made your stay more memorable, are greatly appreciated. It was indeed a pleasure to have you and we are already very excited to welcome you back. Warmest regards, Nabil Al Zadjali General Manager
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PRICE RANGE
$317 - $589 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotel muttrah
LOCATION
OmanMuscat GovernorateMuscat
NUMBER OF ROOMS
250
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Frequently Asked Questions about Al Bustan Palace A Ritz-Carlton Hotel
Which popular attractions are close to Al Bustan Palace A Ritz-Carlton Hotel?
Nearby attractions include The National Museum (3.4 miles), Bait Al Zubair (3.6 miles), and Muscat City Centre (3.5 miles).
What are some of the property amenities at Al Bustan Palace A Ritz-Carlton Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Al Bustan Palace A Ritz-Carlton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Al Bustan Palace A Ritz-Carlton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Al Bustan Palace A Ritz-Carlton Hotel?
Conveniently located restaurants include Beach Pavilion Bar & Grill, Courtyard, and Kurkum.
Are there opportunities to exercise at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Al Bustan Palace A Ritz-Carlton Hotel have an airport shuttle?
Yes, Al Bustan Palace A Ritz-Carlton Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Al Bustan Palace A Ritz-Carlton Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Al Bustan Palace A Ritz-Carlton Hotel?
The staff speaks multiple languages, including English, Arabic, and Filipino.