This is not a cheap hotel, therefore I expected something more. First of all, my air conditioner and light were broken, and I had to ask more than once in order to get them repaired (and they repaired only the air conditioner). The breakfast has few choices and the quality is low. Pool and gym are opened from 6:00 to 18:00, therefore it is very difficult to manage to go there for turists, who visit the city all day long. Finally, the shower is impossible to be used, and it is not clean (as the entire room).
It is ‘A HOME AWAY FROM HOME’. One of the best hotels with amazing staff who are very friendly, professional, and very helpful. They go out of their way to ensure that their guests have a comfortable stay and attend to their guests’ every small requirement. From the Hotel manager to the reception staff and the House-keeping boys just team-up as one family and leave no stone unturned until their guests are at ease. The rooms are comfortable, spacious, with an excellent view. It is away from the noisy city, with utter quietness, and very convenient and well located with supermarkets & restaurants in walkable distance. I highly recommend this Hotel which is indeed a wonderful experience. The guests are pampered and addressed by their names, noting down their smallest requirement. It is indeed worth noting that the staff have an eye for every tiny detail of the guests and a proper hand-over is done, not to miss out on anything. At a point, the manager even went an extra mile to buy a mosquito bat in order to tackle the issue of the swarming mosquitoes in the hotel, due to weather-change, which was really very touching. They take the guests’ problems as their responsibility and try their best to resolve it. It is their ever willingness to help the guests, that makes staying in this Hotel, a very unique experience. I strongly recommend this Hotel and feel all should experience this themselves.…
On the last days of my Oman road trip I stayed in Muscat. The apartment complex is on the outskirts of the Capital which I found ideal, others may find too far away from the hot spots. If you have a car, everything is possible. The service, reception and everything was really good, friendly people made me feel good. The apartment was really big, two rooms, two bathrooms. I really used only one room and one bath. The only flaw was a loud noise from a restaurant‘s fan in the house, which was really low vibrating noise. You were never sure, when they started it. I heard it at daytime but especially at night time, one night at 2 o clock. I went to the receptionist, he was very sorry and they turned it off. But on other occasions they started over again. I was able to ignore it. For somebody else it might be a reason to leave. All in all a very good base for trips through Muscat (if you have a car).…
My first visit to Oman was a wonderful experience made better by the friendly staff at the hotel. The room was very large and well appointed with excellent air conditioning and very good wifi coverage. The beds were quite comfortable and my room had a separate living room and separate kitchenette with a dining table. Quite a large living space! Unfortunately there was no fridge in the room which was odd considering it had the kitchenette. The room came with breakfast included which was made to order from a small but adequate menu. Once again, the service was quick and very friendly. I had been forewarned about the warmth of the people in Oman, and this hotel was proof of how polite and friendly the staff can be.
First and foremost: the best hotel staff in town. Those guys are amazing. So friendly, professional, reliable and helpful. The rooms are good and spacious. The location is nice, I enjoyed the mountain-view from my window. It is not in the center of the city but well placed for tours by boat and by car and the distance to the city locations you'll want to visit is small. And being in the city center is not a real advantage in Muscat because there is not one single center and in any case you'll never explore anything by foot anyway.
Very spacious apartment with separate living room and kitchen. Staff were so helpful throughout our stay. Great breakfast. Very reasonably priced for Oman. Rooftop pool and views are fantastic. In a quiet location with gricery shops close by.
First time in Oman, and was not sure what to except. We booked into the pioneer hotel as it was near to where our son works just out side muscat. The hotel firstly let us check in early due to our early flights, the staff were very friendly and helpful, our two bedrooms apartment was excellent, the hotel had a great roof top pool to relax and sunbath and a nice sitting area inside and small patio outside to sit, we eat every night in there restaurant great choice of food very nice, It is in a residential area with a corner shop and the locals very trendy and felt very safe, For value for money I will return to hotel later this year
Two large, spacious bedrooms with two toilets/shower and sitting room room in our apartment. Breakfast included, but no breakfast buffet available ( à la carte only), no variety of breakfast meals, Free parking. If you have a car, location is good, you can reach all amenities easily. Really fair price.
The bed was comfortable and the room was big enough. Rather than that location is bad. Parking was awful it literally ruined my car. Hospitality was really poor. Staff were not professional and not friendly. The room was not clean enough and we found bugs on the bed while sleeping .Price is not reasonable there are way better hotels in Muscat with cheaper price. The pictures of the hotel are way different than real. Swimming pool is very small. I had such a bad experience at this hotel. I recommend this hotel only in the case that you want to book a room to sleep at night with no facilities and just for the sake of a place to sleep.
We stayed here for 2 nights in December. The hotel is exactly as it is described. We booked a two bedroom apartment. The rooms were large, clean and relatively modern and had all the items listed when we booked. The rooftop pool was clean but too cold to go in which was disappointing. Breakfast was pleasant although you only had 1-2 items on the menu to choose from but the food quality was good and adequate portion size. There was a good choice of food to choose for lunch or dinner should you stay in the hotel to dine. The restaurant was open all day and very reasonably priced. I would recommend the noodle and the curries (especially the chicken masala). There was adequate parking at the front of the hotel and leaflets of all the top tourist attractions in the seating area of the lounge. You could also change currency at the reception desk. Location was great for us as we wanted to be on the outskirts of the city, however, if you want the hussle and bustle of the city this isn't the area to choose as it was very quiet and peaceful. What made the hotel stand out for us was the staff who were friendly and went out of their way to make our stay as enjoyable as possible. One evening we had torrential rain and there was a power cut for approx 3 hours, the staff were very apologetic and offered us dates, coffee and chai tea which I had never tried before and thoroughly enjoyed. They couldn't apologise enough for the inconvenience and were so hospitable. We also met the General Manager who talked to us about the hotel and places to visit in Oman and Muscat. He even offered me his hat and coat when my daughter and I went out for a walk in the rain. A true gentleman. In my overall opinion, you get what you pay for and the hotel is exactly as described. If you prefer a small hotel with welcoming and friendly staff this is the one to choose. Thank you for an enjoyable stay and should we return to the beautiful city of Muscat in the future we would certainly stay here again.…