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Macdonald Craxton Wood Hotel & Spa

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Macdonald Craxton Wood Hotel & Spa
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1,748 Reviews from our TripAdvisor Community

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Showing 1,745: English reviews
Reviewed 2 days ago NEWvia mobile

Stayed here as part of a Spa package for my sisters 30th Birthday. Overall I was very impressed with the hotel and it's facilities; the rooms are excellent, very warm and spacious and the grounds are lovely and very relaxing. The conservatory in particular where you have breakfast is very impressive and welcoming. I found the staff very helpful and...

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Helpful?
Thank Karen B
Yeovil, United Kingdom
Reviewed 1 week ago via mobile

Here for a few days on business, rooms a good size, clean and tidy- decor a bit older but not shabby. Food in the restaurant and in the bar both worth a try. Afternoon tea looked great too but didn't try this. Close to Chester and surrounding motorway links. Staff are all really friendly and helpful. Special mentions to Tom...

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Helpful?
Thank TinaM_445
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Tina, A great review for the team. I am sure Nick and Tom will be happy with your comments. Hopefully we can welcome you back in the near future on a leisure break and enjoy a relaxing day in the spa. Follow us on Facebook or our website for the latest offers. Kind regards, Mark King General Manager

Cheshire, United Kingdom
Reviewed 1 week ago

Treated to a spa day.... lovely setting. Very relaxing day, the amenities are lovely, pool, sauna / steam rooms. There is a very comfortable lounge with a variety teas on offer, and also a relaxation suite. Towel and robe provided. Music was a tad loud but nobody else seemed to mind so probably just me. Had a light light lunch,...

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Helpful?
Thank Mary A
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Mary, Lovely feedback. It is great to read you had a very relaxing day. Please know if the music is a bit loud as I am sure the team would rectify it straight away. Please follow us on facebook or our website for the latest offers. Kind regards, Mark King General Manager

Reviewed 1 week ago via mobile

The spa is absolutely fantastic, the Staff are lovely and very welcoming. This spa has absolutely beautiful facilities and I was that impressed by my last visit I've booked to go back! I can't stress enough what a lovely experience I had and couldn't recommend booking enough.

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Helpful?
Thank Rhian R
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Rhian, Can't say anymore 'booked to go back' . We look forward to welcoming you back shortly. Kind regards, Mark King General Manager

Reviewed 1 week ago via mobile

We enjoyed the day spa and afternoon tea! The treatments were very relaxing and the staff couldn't be more helpful. The 'sleepy' room was my favourite - somewhere where you can totally relax after the massage. We will definitely be back again, thank you!

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Helpful?
Thank Tara P
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Tara, Let us know next time you are coming, so we know to come and wake you up in the sleepy room... Sounds as though you had a really relaxing experience. Sign up and follow us on facebook so you get the latest offers. Kind regards, Mark King General Manager

Staffordshire, United Kingdom
Reviewed 1 week ago via mobile

Spa was modern, clean and stylish. Staff were extremely friendly, helpful and professional. I had the 30 minute shoulder neck and back massage and it was dreamy. Highly recommend the afternoon tea and lunch deli option.

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Helpful?
Thank jlucy123
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear jLucy, Great feedback. Sounds like you enjoyed the afternoon tea and the massage. Perfect feedback for the team. Please let me know the team mebers that looked after you so I can reward them. Kind regards, Mark King General Manager

Ripley, United Kingdom
Reviewed 2 weeks ago

I've plumped for "Very Good" but would have preferred "Good" if it existed. "Average" is too low. We stayed here for three nights last weekend and rather enjoyed the place, overall, though there were bits that were not perfect. We dined in the restaurant on two nights and had a bar meal on the third night. My soup was served...

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Helpful?
Thank kenc
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Ken, Thank you for your review. Certainly some points for us to learn from. Great to get the feedback so we can correct it. We will certainly work on the points raised and hopefully welcome you back shortly to see the changes. Regards, Mark King General Manager

Castle Donington, United Kingdom
Reviewed 2 weeks ago

Two of us girls stayed at the hotel for a spa break. The facilities were great with plenty to do and towels/gowns provided, massage amazing and afternoon tea yummy. The room was spacious and clean and staff friendly. Breakfast was amazing on the sunday! Located very close to cheshire oaks and a retail park with shops and leisure activities. A...

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Helpful?
Thank quiche_nufc
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear quiche, Thank you for taking the time to write your review. Sounds as though you enjoyed your spa break and the facilities on offer. I have shared your points with the team and thank you for bringing them to my attention. We have alternative pillows on request, I am sorry that you felt the pillows were too high. Kind...

Retford, United Kingdom
Reviewed 2 weeks ago via mobile

We have stayed here several times and always enjoyed it, this time however it's gone down hill. Only one young lady on checkout and the couple behind waiting 10 mins despite other staff members about. Eventually they were served but not with a smile. We were sent an email advising we could have the market menu for evening but on...

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Helpful?
2Thank Shell H
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Shell, Thank you for taking the time to share your review. I am disappointed with your feedback and would like to apologise for the service you were offered. This is not the normal feedback on customer service and something we pride ourselves on. There are certainly areas in which we can improve. I thank you for bringing your experience...

Reviewed 3 weeks ago

All the staff were very helpful and nothing was too much trouble. They took an interest in you as an individual. Our room was spacious and spotlessly clean. Both our evening meal and breakfast were of the highest quality

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Helpful?
Thank Lesley Alice B
Mark K, General Manager at Macdonald Craxton Wood Hotel & Spa, responded to this review

Dear Lesley Alice B, A lovely review for the hotel. Thank you for taking the time. I am sure the team will be grateful of your comments. We look forward to welcoming you back. Perhaps a Spa break or shopping trip in Chester? Kind regards, Mark King General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestling in 27 acres of Cheshire woodland, you wouldn't believe how close Macdonald Craxton Wood Hotel & Spa is to the M53, connecting to the M56 and onto Manchester and the rest of the UK. A beautiful secluded hotel and picture perfect wedding venue combined with outstanding comfort and accessibility. Macdonald Craxton Wood Hotel & Spa blends the best of British tradition with comfort and style to ensure your stay is special. And we're ideally located just a short distance from the attractions of the North West, with the historic city of Chester only ten minutes away. Enjoy cocktails on the terrace before experiencing gourmet dining in the Craxton Wood Grill. Indulge at our Vital Health & Wellbeing Club and Spa - we've just undergone a sensational £1.4million transformation and there's no better place to put your feet up and let our therapists ease away your stresses. ... more   less 

Additional Information about Macdonald Craxton Wood Hotel & Spa

Address: Parkgate Road, Ledsham CH66 9PB, England
Location: United Kingdom > England > Cheshire > Ledsham
Price Range: $96 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Craxton Wood Hotel & Spa 4*
Number of rooms: 72
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Also Known As:
Macdonald Craxton Wood Chester
Hotel Macdonald Craxton Wood
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Questions & Answers

Here's what travelers have asked, with answers from Macdonald Craxton Wood Hotel & Spa staff and other travelers.
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Questions? Get answers from Macdonald Craxton Wood Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Make sure you know where in the hotel your room located, as some are quite a trek from the reception.”
 of 5 bubbles derekw972, Jan 6, 2017 | Read review
“No tips - both rooms I've had have been broadly similar.”
 of 5 bubbles paulcW3383YW, Nov 20, 2016 | Read review
“Tell them what you would like and leave it to them”
 of 5 bubbles Ambrosinia, Nov 4, 2016 | Read review
“our room was above reception with views over the front garden - pleasant”
 of 5 bubbles FfionaW, Nov 1, 2016 | Read review
“For someone who truly needs a wetroom 115 only one in the hotel so”
 of 5 bubbles 469belindak, Oct 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question