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Brook Mollington Banastre Hotel & Spa

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Brook Mollington Banastre Hotel & Spa
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1,479 Reviews from our TripAdvisor Community

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Showing 1,472: English reviews
wales
Reviewed 1 week ago

The staff were very welcoming and friendly but the hotel is outdated stuck in the 1970s. As we drove into the carpark the hotel was unappealing, not 5star at all. There was 2 Christmas parties on the night we were there, we were meeting family. There was nowhere for hotel guests that were staying at the hotel to sit and...

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Helpful?
Thank oliver000
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear oliver2000 I am pleased to read that you enjoyed your stay with us at the Molly B in the lead up to Christmas. Although it is always busy during the festive season ,I can only apologise that you did not find the hotel quite as relaxing as you had hoped. Thank you for your honesty and generous rating given...

Manchester, United Kingdom
Reviewed 1 week ago

I am writing this review of our experience of the New Year's Eve package having already written directly to the hotel and received no response or acknowledgement. We found the whole hotel to be dated and in need of a refresh, with a musty smell similar to cabbage as soon as we arrived. We came down at 7:10pm for the...

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Helpful?
Thank Marie R
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Marie R Firstly, please accept my personal apologies for any delay in the hotel not contacting you directly. The Brook Mollington Banastre Hotel is part of group of five privately owned hotels and of course our Head Office team would have been happy to have spoken to you personally before you posted on this site. I cannot agree with...

Dundee, United Kingdom
Reviewed 2 weeks ago

This hotel is in an excellent position 2miles outside Chester. Our Labrador, Milly,was welcome in the room and there are gardens where we could walk. The leisure facilities are excellent and restaurant very good. Our break was just before Christmas and Chester would have been too busy with Milly so we headed into the Wirral, some beautiful villages, Port Sunlight...

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Helpful?
Thank Marion P
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Marion P Thank you for choosing to stay with us in the lead up to Christmas and for your wonderful review and rating today. I am delighted to read that you and Milly found the hotel ideal for the exploring the locality . I know that my own 6 year labrador Max adores coming to the hotel too and...

Wolverhampton, United Kingdom
Reviewed 2 weeks ago

I had a question for the hotel early on the morning of travell, New Year's Day, so emailed reception and fantastic, within minutes a very informative reply. On arrival check in was welcoming and efficient. Moving along the ground floor corridor to our room 63 we were rather disappointed with the corridor decoration so my heart sank as I had...

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Helpful?
Thank lynn p
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear lynn p I am so pleased to read that you enjoyed your stay with us on New Year's Day and that Mr Gavin and his team were so welcoming. The Hotel has seen many changes over the last few months as the main public areas and most of the rooms and corridors have been redecorated . There are a...

Reviewed 3 weeks ago via mobile

Booked this hotel online and the review said it was good and it was! We arrived and we was welcomed by a young man who checked us in and explained where our room was, it was nice and warm walking down to the room as it was cold, arrived at the room and the room was lovely I would call...

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Helpful?
Thank Megan C
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Megan C It is wonderful to read that you had such an enjoyable and comfortable stay with us over the festive season. I am very pleased that Mr Gavin and his team looked after you so attentively and I appreciate your comments regarding your room. We are in the process of redecorating the bedrooms and whilst this is mostly...

Chester
Reviewed 3 weeks ago

I stayed over with a friend for a pre-hectic Xmas time break, very nice, would do this again. The room was nice and staff attentive, the spa treatments were good but unfortunately due to a mix up at booking the girls had to stay later than they'd expected to (it was only around 4/5pm though) so the 'welcome' was a...

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Helpful?
Thank Moira A
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Moira A I am delighted to read that you had such relaxing Spa Break with us in the lead up to Christmas. I can only apologise for the initial delay you encountered with your booking times and the customer service levels you received from the Spa therapists. This is certainly not typical and I am grateful that this did...

Dartford, United Kingdom
Reviewed 3 weeks ago

We needed a Hotel in this area for a family visit- parents had been 20 odd years ago so thought we would try. We had a really nice time, room with a 4 poster and massive bathroom. The hotel doesn't conform to current looks so some may say it is tired, I would say it has character ! It was...

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Helpful?
Thank MVennard
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear MVennard I am delighted to read that you had such an enjoyable break with us at The Molly B and that Mr Gavin and his team looked after you so well . Chef will be very pleased to read that you enjoyed dining in the restaurant and of course looks forward to being able to look after you again...

Manchester, United Kingdom
Reviewed 3 weeks ago

Stayed here for a mid-week "Twixmas" spa break - very good value. They seemed to be understaffed, but the staff who were there were very friendly and helpful. My one quibble was being charged £4.75 for a bottle of water! OK, I suppose I should have asked the price first, but it never occurred to me that it would be...

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Helpful?
Thank A D
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear A D I am delighted to read that you had a very enjoyable and comfortable stay with us between Xmas and New Year. Thank you for your kind words and comments which will be a great boost to Mr Gavin and his team. I am sorry tho read about the water but we do try and keep this in...

Newcastle upon Tyne, United Kingdom
Reviewed 3 weeks ago

Stayed for two nights while visiting family, lovely spacious clean room. Very helpful staff Excellent choice for breakfast. Close to Chester and North Wales. We had a very enjoyable visit and would definitely stay here again.

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Helpful?
Thank lizziedripping520
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear lizziedripping520 Thank you for choosing to stay with us at The Brook Mollington Banastre Hotel and for your wonderful comments and rating today. I am delighted to read that Mr Gavin and his team looked after you so well over this festive break and wish you,your family and friends all the very best for 2017. Kind regards Denise Ummat

wirral
Reviewed 4 weeks ago

Having booked for a gift experience that apparently cost £40 we thought we would use it at the Mollington Banastre. They advertise a tranquil setting for this relaxing experience. We found it to be a large disappointment having been seated and asked if we wanted tea or coffee we both opted for tea. A lovely hard backed book was on...

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Helpful?
Thank WirralReliable
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Wirralreliable I am so sorry to read your review today and that you have yet to hear back from the hotel. Could you please email me on info@brook-hotels.co.uk so that I can look into this matter further on your behalf. Kind regards Denise Ummat

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more   less 

Additional Information about Brook Mollington Banastre Hotel & Spa

Address: Parkgate Road, Mollington, Chester CH1 6NN, England
Location: United Kingdom > England > Cheshire > Chester > Mollington
Price Range: $76 - $872 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Brook Mollington Banastre Hotel Mollington
Brook Mollington Banastre Hotel And Spa
Best Western Chester
Chester Best Western
Brook Mollington Banastre Hotel & Spa Cheshire
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Questions & Answers

Here's what travelers have asked, with answers from Brook Mollington Banastre Hotel & Spa staff and other travelers.
14 questions
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Stafford, United Kingdom
over a year ago
over a year ago
Blackburn, United Kingdom
over a year ago

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Questions? Get answers from Brook Mollington Banastre Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No tipto offer”
 of 5 bubbles oliver000, 1 week ago | Read review
“Avoid room 14 which is above the function room.”
 of 5 bubbles marier518, 1 week ago | Read review
“Asks for a 4 poster room!”
 of 5 bubbles MVennard, 3 weeks ago | Read review
“The honeymoon suite is enormous”
 of 5 bubbles alanbL2305YJ, Dec 16, 2016 | Read review
“twin room located on the ground floor towards the end of a long corridor and was a quiet room with no outside noise”
 of 5 bubbles 938dennish, Dec 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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