Me and my husband used to absolutely adore this resort before covid, I don’t know what happened! We recently decided after my husbands recent surgery to visit Rockliffe for a small getaway. The reception staff as previously were amazing, Alison in particular couldn’t have done enough. The spa facilities were as always amazing, and we thoroughly enjoyed our time using them. We decided to dine in the clubhouse as the orangery menu is not to our liking, not an issue though. We did however choose to visit the cocktail bar after our meal. We were greeted by a blonde woman who was absolutely fabulous, she had us in stitches, unfortunately we could not recall her name. The cocktails however were overpriced for what we were served. We could see staff regularly reading notes on how to make a cocktail which my husband felt was very unprofessional, we have never seen that done at Rockliffe before. The staff were friendly however which made up for the lack of knowledge. The room was as beautiful as we had remembered and could not find a fault with it! As for breakfast in the Orangery, Samantha is an absolute credit to the hotel, and she definitely deserves a raise! This was unfortunately not the attitude matches by other staff however, one young girl in particular with dark hair could be heard expressing how tired she was and she very clearly did not want to be there. Very disappointing. overall we would stay again, but there are definitely areas for improvement…
It’s been a while since our last visit to Rockliffe Hall , and it has just got better and better . We stayed in a newly re fitted Room, which I couldn’t fault . The staff are all wonderful and can’t do enough to help . Great Breakfast , and again great service . We will definitely return and shall bring Friends with us. Might even fit in a game of Golf . Five star all the way 👍
My friend and I returned here for afternoon tea following a previous visit when things did not go quite to plan. Our second visit was perfect and Rockliffe Hall delivered the service you would expect. Thank you Rockliffe Hall the afternoon tea, the setting and the service were fabulous.
We just had a lovely couple of days at the hotel. The setting is beautiful. We had an accessible room (as my partner is disabled) and this ensured a comfortable stay for us both. The hotel has embraced accessibility with ramps and ensuring easy access for a mobility scooter. Unfortunately this accessibility does not extend to the pool. Getting into the spa was great. Appropriate changing area, ramp into the spa but then he was unable to access the pool. Consequently on the two occasions we used the spa he had to sit at the side and watch! I did address the matter with reception and the following day with the manager on duty who did say he would bring it up with the spa manager. I would be interested to see if this does happen and how it is resolved. I did appreciate there was nothing he could do whilst we were staying there but did feel that our issue was somewhat brushed off and may seem trivial to some but it was a real problem for us. It’s such a shame that a lot of thought has been given to equal access for disabled but it stops at the pool. With just a little extra thought this could be addressed and then the facilities would be there for all to enjoy.…
We booked direct with Rockliffe on a 3 for 2 deal and decided to treat ourselves to one of the Suites in the Old Hall, whereas we’ve always booked in the New Hall. The Suite was beautiful…. there is no aircon which I found useful to know, but you can ask for a fan if you’re a bit hot and bothered on a warm night. The shower was a squeeze to get in and out of too, so took full advantage of the large bath, with a built in TV. Breakfast was also included in The Orangery each morning which was a very relaxing experience. We did use the Spa each day too and there are some lovely local walks. We shall return !
Stayed for one evening- Front of house very professional, hotel spotless, room was large and comfortable, food in the clubhouse very good. The staff in the clubhouse restaurant were very enthusiastic and willing to interact or not as the customer required.
Better late than never!! My wife and I had a lovely stay at this hotel in April 2022, it proved to totally relaxing experience and exactly what we needed. The suite we a lovely suite in the Old hall and was exactly how we expected, we were not disappointed as it was beautifully designed with lots of space to relax. What really made our stay was the professional service that we received throughout, the staff could not have been more helpful. Naturally there are always some members staff who stand out more than other’s and this is not saying others were any less helpful, however I would like to give special appreciation and a well earned thank you to Alison who met us when we arrived and pretty much managed our stay. Alison could not have been any more helpful, she portrayed the Rockliffe Product to the full, she was attentive, professional and had amazing customer focus ensuring that our experience was more than first class. We have stayed at Rockliffe many times and we have enjoyed our stays and during the years we have seen Rockliffe grow and develop into the hotel it is. COVID prevented us visiting but it was nice to see the new facilities and facelift that has taken place; we were pleasantly surprised. Overall this 5 star hotel is an amazing venue, with beautiful grounds, very comfortable rooms, enjoyable facilities and not forgetting a great choice of restaurants for all. We are definitely looking forward to our next visit, hopefully not after such a long break as was imposed by exceptional circumstances. We fully recommend staying at Rockliffe Hall, you won’t be disappointed. Thank you…
From the moment we arrived to when we checked out everything was as good or better than I had hoped. The spa was lovely - could easily have spent more time in there. We were upgraded to a junior suite in the New Hall from the lodge and the room was amazing. Lovely view, great welcome tray, an area with a mirror for applying make-up (an item that is often overlooked in hotels) and even a TV in the bathroom. We paid extra to have the tasting menu in the Orangery and did not regret the decision as we enjoyed every course. Breakfast was similarly good although the wait for the cooked items was longer than it should have been. Thanks for making my birthday special.
We have returned home from our recent stay at Rockliffe having had the best stay. I have stayed a number of times for work, however this was my first visit with the family. My whole family were made to feel really welcome. Little extras in the bedrooms, swimming time in the spa, kids menus and most importantly how the team made us feel. Every single member of the team delivered 5 star service whist still managing to make my family feel welcome. My wife had a treatment which she said was one of the best she has had. The standout member of the team was Sam who works in the Orangery at breakfast. Sam looked after us both mornings and made a real fuss of the kids. On our last morning I left to try and get our little one to sleep, Sam made up some treat boxes for the kids for later... sometimes it just the little touches that make the difference. Thank you for a great stay…
Another fabulous stay at Rockliffe- from the moment we arrive to the moment we leave we are always made to feel special. Our room on the ground floor opened out onto a terrace and with the beautiful weather meant that our children could happily play on the grass while we sat and watched them. Our children (5,7) love the swimming and play park and enjoyed the Easter hunt around the hotel; not to mention watching the tele in the bath! The beds are super comfortable and the rooms are high spec. The staff always go the extra mile to ensure we have the most fantastic stay; nothing is seemingly too much effort for them. Another big thumbs up from us- we will be back again!
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