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1 Pilmore Mews, Hurworth-on-Tees, Darlington DL2 2DU England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 09/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Rockliffe Hall
Updated 09/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Location
Cleanliness
Service
Value
Travelers' Choice
Rockliffe Hall is the only five red star hotel in the North of England. Set on a magnificent 18th century estate on the banks of the River Tees, Rockliffe Hall is a destination in itself. Rockliffe Hall's world-class spa and golf course, well-equipped meeting rooms, three restaurants and sublime service ensure it is the perfect place to escape and relax, to do business, and to create memories that will linger on.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children's playground
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kids' meals
Wine / champagne
Golf course
Hiking
Patio
Kids' outdoor play equipment
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Picnic area
Butler service
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
Hotel links
Location
Full view
Contact
1 Pilmore Mews, Hurworth-on-Tees, Darlington DL2 2DU England
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3,413Reviews26Q+A100Room tips
Reviews
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Popular mentions
During these uncertain pandemic times it is so lovely to come and stay in a hotel that has thought of everything. They made us feel so safe and welcome. Special mention to the lovely staff in the golf clubhouse restaurant
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Date of stay: September 2020Trip type: Traveled with family
Helpful
Responded 2 days ago
Dear Natsuma, Thank you for your 5* review following your recent stay with us. I am so pleased that the everyone made you feel so 'safe and welcome' and I will be sure to pass on your lovely comment regarding the team at the Clubhouse Restaurant. I hope we get the pleasure of welcoming you back to Rockliffe Hall again soon. Kind regards Chris Cooper Operations Manager
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It was the first experience at Rockliffe Hall for me and my husband. I am very sorry to say that at the five-star hotel, I would expect high quality services, which was not given to us. Especially ladies at the reception of the hotel and the spa need to be more qualified how to meet and greet and treat guests. AIso, would like to mention our breakfast at the Clubhouse. The staff were unpleasant, we felt very unwelcome. My breakfast, Eggs Royal, has been cold and had to ask twice for a toast, which they brought after we finished the meal. The spa has been very clean and all the staff at the spa areas were very nice. But at the end ladies at the front desk did not even say goodby.
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Responded 3 days ago
Dear DeniSorbon, Thank you for taking the time to review your recent visit to Rockliffe Hall. I am naturally very disappointed that we did not meet your expectations on this occasion. I am saddened to learn that aspects of the service let your experience down and would love the opportunity to go through your feedback in more detail so I can fully investigate the points you have raised. Should you wish to contact me directly to discuss your findings, please feel free to send me an email at Chris.Cooper@rockliffehall.com. I hope to hear from you at your earliest convenience. Chris Cooper Operations Manager
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We have visited Rockliffe on numerous occasions so decided to book a staycation in familiar surroundings. We have stayed in the Old Hall rooms on previous visits but opted for the New Hall this time - the room was very clean and spacious with a lovely terrace overlooking the gardens. We thoroughly enjoyed relaxing in the spa garden and preferred this to using the indoor facilities as it was far quieter. We ate in the Clubhouse and Orangery during our stay which were both wonderful. Staff were friendly,professional and happy to help in anyway possible. Staff and guests were following lots of COVID procedures which made us feel safe and comfortable. However,we would have preferred more consistency with temperature checks as these were carried out on arrival and at the Clubhouse but not at the spa or the Orangery. The only other minor point for consideration would be to access apps on the TV,such as Netflix,rather than having to mirror screen through the WiFi. Overall,we had a lovely stay which felt relatively normal given the current restrictions.…
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Date of stay: September 2020
Helpful
Responded 3 days ago
Dear rachele799, Thank you for taking the time to review your recent stay here at Rockliffe Hall. I am delighted that you enjoyed it so much and I will be sure to share your comments with the team. I am also pleased that the team made you feel ‘safe and comfortable’ and that you valued the COVID measures we have in place. I just wanted to clarify the point you made regarding the temperature checks - We do carry out a temperature check with all residential guests at the Hotel Reception, so it is not necessary to carry out these checks again in the Orangery and Spa as they are in the same building. Of course, these temperature checks are carried out in the Orangery and Spa for non-residential guests who visit the outlets directly. With regards to the Clubhouse, we do carry out temperature checks with everyone as it is a separate building. I hope knowing this it will instill confidence that we do have a robust procedure in place, I have taken your comment regarding the TV app and would like to thank you for bringing it to my attention. We look forward to welcoming you back Rockliffe Hall. Kind regards Chris Cooper Operations Manager
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This was an amazing place to stay. It’s so clean and the COVID measures excellent. It’s truly five star. So places loose their identity with new rules but felt like a normal trip. Staff so lovely everyone of them. Food is amazing and don’t skip breakfast the poached eggs were the most perfectly round I have seen with a yolk explosion! You won’t regret staying here and I have stayed in many 5 star that I wouldn’t rate as one but this is.
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Responded 3 days ago
Dear O6243OGkareng, Thank you for your wonderful review. I am so pleased that you found our Covid-19 measures to be ‘excellent’. We are proud to say the Rockliffe Hall is the first SLH Hotel in the world to be accredited by GBAC (Global Biorisk Advisory Council) for our Covid safe practices. Of course, our priority is to keep our guests and team members protected, but we are also working very hard to ensure that these measures do not impact our guests’ journey in any way and that we still deliver special and memorable experiences. I am delighted to read that we managed to achieved this during your stay. Your comments regarding the staff and the food is much appreciated, I will be sure to share them with the team. I do hope we can welcome you back soon. Kind regards Chris Cooper Operations Manager
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+1
My wife and I had the pleasure of staying at Rockliffe Hall in August, accompanied by my Hearing Dog Inca. Having been visitors to Rockliffe Hall on many occasions - both of us enjoying dining in the Clubhouse or the Orangery, my wife is a regular in the Spa, and my daughter was married at the Hall in May 2013 - we were looking forward to our stay. In these challenging times, it was wonderful to find an oasis of calm and peace, perfect for recharging our batteries. Although we were staying for one night, we actually lost track of time and told another guest that we were thoroughly enjoying 'the weekend', such was the effect the place had on us! Everyone made us very welcome and the courtesy and service throughout was impeccable - from those who greeted us on Reception to those tending the gardens. However, we would particularly like to highlight those in the Orangery who were wonderful - especially Owen, but also David, Adam and Munga. Inca would also like to mention the lovely lady who brought him a bundle of goodies - including more treats than was good for him! We thoroughly enjoyed our stay and will be returning.…
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
Helpful
Responded 4 days ago
Dear 424janicep, Thank you for your lovely feedback. I am delighted that you were able to 'recharge' and that you both (and Inca!) thoroughly enjoyed your stay. The Orangery team were so pleased to read your feedback, especially Owen, David, Adam and Munga who were thrilled to be personally mentioned in your review. Please do let me know when you plan to return. I very much look forward to welcoming you back and meeting you in person. Kind regards Chris OPERATIONS MANAGER
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PRICE RANGE
$260 - $405 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rockliffe hall hotel hurworth-on-tees
LOCATION
United KingdomEnglandCounty DurhamDarlingtonHurworth-on-Tees
NUMBER OF ROOMS
77
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Claim Your Listing Frequently Asked Questions about Rockliffe Hall
Which popular attractions are close to Rockliffe Hall?
Nearby attractions include Darlington Hippodrome (3.4 miles), Head of Steam - Darlington Railway Museum (4.0 miles), and South Park (2.6 miles).
What are some of the property amenities at Rockliffe Hall?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Rockliffe Hall?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Rockliffe Hall?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Rockliffe Hall?
Conveniently located restaurants include Viraj Restaurant, SALT - Street Food Kitchen & Bar, and Red Hot Indian Bar & Grill.
Are there opportunities to exercise at Rockliffe Hall?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Rockliffe Hall located near the city center?
Yes, it is 0.7 miles away from the center of Hurworth-on-Tees.
Are any cleaning services offered at Rockliffe Hall?
Yes, dry cleaning and laundry service are offered to guests.
Does Rockliffe Hall offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Rockliffe Hall?
Many travelers enjoy visiting David Mach's Train sculpture, Darlington (3.3 miles), Durham Town Hall (3.1 miles), and Tees Cottage Pumping Station (3.6 miles).