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Rockliffe Hall

1 Pilmore Mews, Hurworth-on-Tees, Darlington DL2 2DU England
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Guests1 room, 2 adults, 0 children
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Room & Suite (322)
Certificate of Excellence

About

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Value
Certificate of Excellence
Rockliffe Hall is the only five red star hotel in the North of England. Set on a magnificent 18th century estate on the banks of the River Tees, Rockliffe Hall is a destination in itself. Rockliffe Hall's world-class spa and golf course, well-equipped meeting rooms, three restaurants and sublime service ensure it is the perfect place to escape and relax, to do business, and to create memories that will linger on.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Hot tub
Sauna
Adult pool
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Hotel links
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Special Offer:Gourmet Getaway Break
3,263Reviews25Q+A100Room tips
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This is a difficult review to write. Because Rockliffe Hall is a fantastic hotel offering great food and service. The room we had was top class and all of the hotel staff were excellent. The service in both the Orangery and Brassiere restaurants was wonderful. And the food, especially in the Brassiere restaurant, could not be faulted.Also the spa is top class and a great place to relax and unwind. However, sadly the whole place is let down by the golf club which is so bad, it’s difficult to find the words to describe it. Our 2 night stay was organised with the specific intention of playing a round of golf on our 2nd day and sadly it turned out to be a complete disaster. We had booked a tee time of 12:20 only to discover when we arrived at the course we would have to follow a ladies tournament. Had we known this we would have either enquired about another tee time or rescheduled our stay at Rockliffe Hall. The course normally takes about 4 1/2 hours to complete. After 4 hours of playing we had only reached the 11th tee due to the tournament in front of us and therefore had to abandon our game as we had a booking in the restaurant. The staff in the golf clubhouse were totally un sympathetic and quite frankly rude when we complained to them about what had happened. I spoke to another couple of guests who were also playing golf and were informed by them that they too were disgusted by the whole shambles and would also be lodging a complaint. I hope they received better treatment than I did. So to sum up. If you don’t play golf and just want a peaceful relaxing stay with good food and great service in a luxury hotel. Then Rockliffe Hall would be a great choice. If however you are looking for a golf break, my advice, based on my terrible experience, would be to avoid at all costs.
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+1
Hotel's Favorite
My wife treated me to a two night stay at Rockcliffe for my birthday. And it was a real treat. The hotel is set in parkland near the village of Hurworth (well worth a visit on its own). Best feature: without doubt this has to be the staff, from the greeting on arrival by the delightful young ladies in reception, all the staff in the brassiere and spa and finally the two young men in the clubhouse when we popped in for a couple of coffees. We were, without exception, made to feel very welcome and nothing was to difficult. We had a large well equipped bedroom on the Rowen Floor and took meals both evenings in the brassiere. We really enjoyed the food from a delightful menu. Breakfast is taken in the Orangery, made to order and is first class.
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Very nice. Our third visit here. Love the spa. We also had the taster menu & pairing drinks 🍷🥂menu which we enjoyed in The orangery restaurant - a lovely experience although we found this rather expensive .
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Went for a two night spa break with a friend. As ever, we couldn't fault anything to do with Rockliffe - hotel spotless, as was our room, food top notch, spa treatment and facilities were fabulous. The stand out asset of Rockliffe, for me, are the staff, every single person we encountered was fantastic - extremely helpful, personable, always smiling, always asking if they could do anything else. Great customer service. Our only niggle and I mentioned this upon departure (no fault of Rockliffe Hall incidentally), was the corporate guests at breakfast. Our wonderful waitress, Samantha Smith, did all she could and we we taken to the far end of the room. However, the cacophony of mobile phones (really nice when you are on a relaxing spa getaway) on our final morning was unacceptable. On two separate occasions, two women left their corporate group to come right over to the less crowded half where we were to facetime their kids having their breakfast - how rude and lacking self-awareness? Go into the corridor surely? Could I suggest that corporate guests are either kept separately or there is a no mobile phone rule (for everyone) in the dining areas? If I had just got married there for instance and I - and my guests - were enjoying a lovely breakfast against a backdrop of "we need to dominate" and "have you eaten all your cereal", I'd be pretty cheesed off. As I say, no reflection AT ALL on Rockliffe.
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Went here for an overnight stay with my wife. Had previously been a few times, would have to say the service and standard has dropped dramatically from previous visits. Had to wait around 50 minutes for room service, only to get order incorrect. Dinner and breakfast was not much better, long wait and many mistakes with orders. For £500 for a birthday getaway surprise, I would give this place a hard pass.
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PRICE RANGE
$235 - $414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rockliffe hall hotel hurworth-on-tees
LOCATION
United KingdomEnglandDarlingtonHurworth-on-Tees
NUMBER OF ROOMS
77
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