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Best Western Plus The Croft Hotel

Travelocity$62*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Best Western Plus The Croft Hotel
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310 Reviews from our TripAdvisor Community

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Showing 310: English reviews
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Reviewed 4 days ago NEWvia mobile

"Gem of the north " beautiful hotel of which there are many "staff are the people who make the hotel come to life " The bar manager with glasses! Warm friendly professional at all times and Diane really went " above n beyond " to help us experience a lovely afternoon , nothing was to much for her service with...

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Helpful?
Thank susanne c
Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review

Thank you Susanne and Yvone for your kind words. I do remember talking to you both when you were here and I am so pleased that our Dyane made your experience here at the Croft such a good experience. We work very hard on looking after our guests and ensuring we offer the best possible experience when they visit us....

harrogate, UK
Reviewed 1 week ago

The Croft House Hotel has just completed a complete refurbishment of the hotel rooms and restaurant. The hotel is definitely great value for money and the food was very good and well presented. I would like to make a special mention of Dyanne who served breakfast in the restaurant and was very cheerful, friendly and helpful. Well worth a stay...

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Helpful?
Thank SuePerryharrogate_UK
Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review

Sue, Thank you so very much for your kind words and review. I am delighted to read that you have a wonderful stay and that our service and standards meet with your approval. We have worked very hard to maintain our high standards of service and attention to detail for our guests when they come to the croft. Thank you...

Reviewed 2 weeks ago via mobile

We had the most wonderful afternoon tea today for myself my partner and our 4 year old daughter. The food was absolutely fantastic and the service was impeccable. The lady who was on the bar and serving us was wonderful and a credit to the hotel. She made such a fuss of our little girl printed off some Disney colouring...

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Helpful?
Thank andrea m
Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review

Thank you for your Review. I am so pleased to read that Emma looked after you and your daughter so well. Emma has a really good connection with our little guests and I am so proud of her and my team when they go the extra mile to make our little guests feel so welcome. Emma and I look forward...

Stockton-on-Tees, England, United Kingdom
Reviewed 3 weeks ago

My wife and I have just had the best Sunday Lunch we have enjoyed for a long while at this fine hotel. Friendly staff, good service and excellent food. The relaxed atmosphereand quality furnishings make this a first class establishment.Highly recomended.

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Helpful?
Thank Tony M
Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review

Thank you for your kind comments I am pleased that our Sunday lunch was well served and presented and that our hotel refurbishment has the effect we are looking for with our guests. We look forward to welcoming you back very soon.

Newcastle upon Tyne, United Kingdom
Reviewed 4 weeks ago

I booked this hotel based on price as it was quite reasonable. The hotel is in a quiet village right next to the river with lovely walks and a great historical church and graveyard. If you want a quiet relaxing break this hotel is perfect for it. It has just been refurbished to a very high standard which cost 2...

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Helpful?
Thank Shaun F
Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review

I am pleased to read that you enjoyed your stay with us here at our hidden jewel. Please return again soon and please do share you experience with your friends and family. Thank you

Lancashire
Reviewed 4 weeks ago

My wife and I enjoyed a lovely stay at The Croft Hotel, we stayed over the Easter week end and into the next couple of days The Staff couldn't have been more helpful and welcoming, genuinely friendly which is always a hallmark of folk in the North East, we find. Must mention the fine ladies who kept our room, No...

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Helpful?
Thank hyacinthb
Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review

Thank you for your review. It is so pleasing to read that our hard work is paying off and that my team were able to enhance your stay with us. We have worked very hard over the last 12 months during the refit and after the refurbishment has finished to ensure our guests journey at the croft is a memorable...

england/peterlee
Reviewed 4 weeks ago via mobile

Stayed on a sat night....lovely area .. easily parked ... quick polite check in... lovely room ... nice relaxing lounge to have a drink ... breakfast next day gorgeous... lovely setting and very quick friendly service .... would certainly return

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Thank estonia
Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review

Thank you for your Kind words We look forward to welcoming you back to the hotel very soon

Newcastle upon Tyne, United Kingdom
Reviewed April 14, 2017

First let me get the negatives over with. The village of Croft is very small with not much in the way of facilities. Two pubs one of which is closed and a sports club by the river which still has it's Xmas lights up in April. None do food. The hotel is bounded on one side by a road then...

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Helpful?
Thank Mike J
Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review

Thank you for your review I am pleased we matched and exceeded your expectations and that our refurbishment was to your liking. We will continue to strive to continue with our service and food offers and hope that we can tempt you back very soon to sample our new spring/summer menu that we are about to launch. Many Thanks again...

Darlington, United Kingdom
Reviewed April 13, 2017

We had used this hotel many times in the past and were so pleased with the service we booked them for our Golden Wedding celebration ----But were let down badly -----the buffet food was nothing like what we ordered, the room was not the room agreed on even though it was agreed and discussed at several meetings----after several e.mails a...

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Helpful?
Thank madaca
Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review

Thank you for your review. I do feel that your comments are some what unfair and as always there are two sides to every story but I do feel that it is worth stating for the record that we actually only got 2 dishes wrong on the buffet and as agreed this is unacceptable and we have apologised many times...

Darlington, United Kingdom
Reviewed April 12, 2017

mothers day lunch booked table for two in restaurant,could not fault any of the three courses we had two different starters,and two different sweets,same main course all cooked to perfection.congrats to the chef .the staff were really pleasant and a good atmosphere was created all round. will definitely return.

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Helpful?
Thank trishyrip
Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review

Thank you for your comments I am pleased to note that you had an enjoyable experience her at the hotel and we look forward to seeing you again in the near future

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Dry Cleaning

Additional Information about Best Western Plus The Croft Hotel

Address: | Croft-on-Tees, Croft-on-Tees DL2 2ST, England (Formerly The Croft Hotel)
Location: United Kingdom > England > County Durham > Croft-on-Tees
Price Range: $67 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus The Croft Hotel 3*
Number of rooms: 19
Reservation Options:
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Also Known As:
Best Western The Croft Hotel Croft-On-Tees
Best Western Darlington
Croft Spa Hotel
Darlington Best Western
Best Western Croft
Best Western Plus The Croft Hotel Croft-On-Tees, England
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Questions & Answers

Here's what travelers have asked, with answers from Best Western Plus The Croft Hotel staff and other travelers.
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Santa Barbara, California

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Questions? Get answers from Best Western Plus The Croft Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Wi Fi, vary, but there is a Personal wired Computer available near reception for Guests. There are Wi Fi boosters throughout the Hotel”
hyacinthb, 4 weeks ago | Read review
“The hotel is only two stories but has no lift. If you have difficulty with stairs book a ground floor room.”
961mikej961, Apr 14, 2017 | Read review
“All rooms look beautiful”
angel_25237, Feb 27, 2017 | Read review
“double room 15 bathroom very restricted us - see comments above”
oldcachhouse, Dec 21, 2016 | Read review
“Upgrade from standard room was insignificant”
, Dec 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Travelocity
$62* /night
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Prices are for 1 room, 2 adults
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