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Mandapa, a Ritz-Carlton Reserve

Traveler (2562)
Room & Suite (419)
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About

#1 of 9 hotels in Kedewatan
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Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Mandapa, a Ritz-Carlton Reserve, is the third property in the prestigious Ritz-Carlton Reserve collection. Located along the Ayung River in Bali's cultural and spiritual heart, our resort in Ubud, Indonesia is an exclusive journey inside an indigenous Balinese village, providing a sensory journey to wellness and nature. An ideal destination for the experience collectors, Mandapa, a Ritz-Carlton Reserve is beautifully set where the lush jungle meets the Ayung River and temples stand majestic against a backdrop of rice terraces. We offer 35 suites, 25 private pool villas, four unique dining concepts, including exclusive dining beyond experiences within the Reserve, and a restorative Spa and fitness center. Featuring an organic garden, farm and an educational Kid's Hut tucked away from the rest of the resort, Mini Explorers program offers an exclusive journey for the curious minds of young guests and provides exciting nature-based education activities.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Sauna
Wheelchair access
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Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
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Hidden Gem
River View
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+1
My wife and I had an incredible experience at this property. Your first views of the property when taking a buggy down to your room are almost too much to take in - you come in on the top of the hill and are escorting down through the property. It's breathtaking. We stayed in a riverfront villa with a pool and it was absolutely exquisite. The sounds of the rushing river and jungle surroundings were incredibly relaxing. We walked to yoga every morning and the yoga studio was open air and overlooked the river - a really incredible way to start your mornings. We then walked through the rice field up to breakfast - where the staff is so lovely and attentive to your every need - not to mention our assigned butler, Marka, who could not have been more attentive if you tried. He was so kind and respectful and took care of whatever we wanted - from dinner reservations, to tours around the island, to drop-offs and pick-ups - whatever we needed, Marka was there when we needed him (we would communicate through WhatsApp). We had dinner one night in a cocoon at Kubu - which was very lovely (however, a very long dinner), but we had a few really lovely meals in town at Mozaic and Nusantara (couldn't get into Locavore). We also had some incredible cocktails at the Night Rooster (same restaurateurs as Locavore/Nusantara). We had a couple lunches in our villa which were awesome - they set up the outside living room for your afternoon feast. The spa was lovely and is also set alongside the river, so you can hear the water while you are getting your treatment. We also did a purification/blessing ceremony that was really nice. One of the town priests came to the property along with a few women who assisted in preparing the offering baskets as well as helped out in the ceremony. They had a local person who told you all about what was going on in the ceremony and the significance of each part. It was very lovely. All in all, I am not sure what more a property can do to make sure you have an incredible stay. We absolutely loved our vacation and look forward to the day we return.
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Response from Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve
Responded yesterday
Dear rtmalone10, On behalf of Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us during your holiday in Bali! Thank you very much for your amazing comments about our facilities, the view, the food and the service offered by our Ladies and Gentlemen. Most importantly your reference to Marka, your Patih (butler) who is very thankful and proud to be recognized for his service and dedication. Thank you as well for your highlight on the purification ceremony and were delighted to know that you had an incredible experience. We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the near future ! Best regards, Ana Ana Gorjão Henriques General Manager
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The Mandapa in Ubud is one of the Ritz-Carlton reserves, a range of boutique, luxury hotels in beautiful locations the RC brand hopes will compete with the Amans and the Cheval Blancs etc. of the world. This review is done having stayed at several Amans, Cheval Blancs, Bali 4 Seasons resorts. Stayed in a rice padi view villa. Pros: - Nestled in a verdant valley where the Ayung river winds around the resort, the view from the lobby is breathtaking. While the Mandapa’s lobby lacks the 4 Seasons Sayan’s iconic lead up to the view, it has an equally commanding sweep of the valley below. - Some have criticised the dark, dim look of the rooms and villas. It is true the villa was shadowed and lighting dim but I do understand the purposeful attempt to create a look different from its competitors- 4 Seasons, Como Shamballah etc. It is a rich dark wood similar to the volcanic soil of Bali and the bright colours instill a wow factor to impress vs. being focussed on restive alone like it’s competitors. Having stayed at other Bali resorts, the different tack taken was something I could see target the jet set crowd who holiday and have been to many other resorts. It is designed to stand out in your mind. - Our butler Marka has to be commended. While relatively new at 2 years with the RC, and perhaps not as fluently accented as his colleagues who studied in the West, we never had any issues with communication and he has a sincerity and refreshingly honest engagement that made chats very pleasant. He was respectful but insightful and honest about life in Bali. He was constantly checking in on us and even when off duty, insisted on being available 24/7 and arranging transport late at night from restaurants, checking in that we had gotten into the taxi and were safely back at the RC every time. Marka saw our safety and our having all our needs attended to as a matter of personal pride and it showed. He was the highlight of our trip and gave the personalised service that is essential to compete at the class of resort the RC reserves are looking at. We were in a word- impressed. - The Kubu restaurant with its dining bamboo cocoons overlooking the Ayung river are amongst the most romantic settings we have ever been in for a restaurant. It was utterly spellbinding and the food was no slouch either :-) All things considered, I’d call it the best restaurant in Ubud at the moment. We also tried Locavore, Mozaic etc. - the seamless flow of transport to and from your villa via golf carts to waiting cars at the lobby etc. is all timed to make things as convenient as possible for guests. - the little gifts and arrangements each day were of a standard aligned to the world’s best. Cons: - I can only really name a slightly inconsistent housekeeping. But this is if you set the standard as against the world’s best which is what you are paying for at the Mandapa RC. Everything was cleaned and spotless. But the world’s best pay attention to delay. Arranging your shoes neatly. Ensuring extra towels where they observe you use them most etc. are all things superb housekeeping do to keep consistency in that attention to detail the butlers and all other areas of a top resort offer. There was a day this was evident but otherwise it was decent and clean housekeeping but nothing beyond the expected of a good 5 star. Verdict: An excellent stay and worthy of the aspiration to be amongst the world’s best. We will return and will try other RC reserves based on this. We would request for our excellent butler Marka again upon our return.
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Response from Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve
Responded yesterday
Dear hanyu, It was a great pleasure to have you staying at Mandapa, a Ritz Carlton Reserve for your holiday in Bali. Thank you very much your very detailed and wonderful comments about our facilities, the lighting, the dinner in Kubu and the service provided by our Ladies and Gentlemen. Most importantly your praise to Marka, your Patih (Butler) who is very thankful and proud to be recognized for hs service and dedication. Thank you as well for your constructive feedback with regards to consistency by our Housekeeping Team. We are taking our Guest Comment seriously for improvement. We look forward to welcome you back to Mandapa, a Ritz Carlton Reserve in the near future. Best regards, Ana Ana Gorjão Henriques General Manager
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I have traveled extensively, and the Mandapa is far and away the most impressive hotel I have ever been to. The attention to detail and unique touches make for an experience that I'm not sure I will ever be able to find again anywhere else. Bravo especially to our butler, Tapsir, and everyone else on the team. Thank you for making our honeymoon incredibly special.
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Response from Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve
Responded 6 days ago
Dear Alex B, On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your honeymoon in Bali! We were very appreciative for your excellent comments about our facilities and the service provided by our Ladies and Gentlemen, most importantly your mentioned to Tapsir, your Patih (Butler) who is very grateful and proud for the recognition to his service and dedication. We were delighted to know that you had “incredibly special honeymoon”. We look forward to welcome you back to Mandapa, a Ritz Carlton Reserve in the near future. Best regards, Ana Ana Gorjão Henriques General Manager
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We stayed at Mandapa ,a Ritz Carlton Reserve for few days . The resort is located in the hidden peaceful place ~ little far but worth the stay. First arrival : Unique warm welcome with Balinese style welcome drinks and the view of Lobby is just jaw drop. I personally recommend to visit the Lobby in the night time. Rooms : The designs of the villas have been inspired by the cultures , traditional and lifestyle of Balinese. we love the traditional Balinese outfits that set up in villa as it s very nice touch . We stayed at the villa which have rice field so do not be surprised if you might be awaken by the birds in the early morning. Restaurant and other facilities : We very love visiting the spa which is located along the river. The treatments and wellness programs are being meticulously designed to utilize beyond techniques , natural herbs used as medical remedies in conjunction with old- fashioned pampering. The main pool was very serene and peaceful with rice field view. Highly recommended to take a walk through the rice field. We truly enjoyed the dinner at Kubu Restaurant and the breakfast at Restaurant with the view of river and herb garden. Some menus incorporated healthy, nutritious and tasty. Staffs : we had Diwa who took care us during stay and he was amazing ,very good take care and helpful. We could say all staffs of Mandapa are amazing, they just love what they are doing and the results turn great. We were very impressed since the beginning until the last moments that we left the resort.
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Response from Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve
Responded 6 days ago
Dear siriluckc2016, It was a great pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve, in Ubud for your holiday! Thank you very much for your amazing and very detailed comments about our facilities, the view, the design and the service offered by our Ladies and Gentlemen. Most importantly your reference to Dewa, your Patih (Butler) who is very thankful and proud to be recognized for his service and dedication. We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future! Warm regards, Ana Ana Gorjão Henriques General Manager
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+1
This hotel should get a new category for rating, it is beyond all others, totally new experience from all aspects including all the staff ( specially Made and Ana (the GM)), rooms, facilities, restaurants, natural places everything was more than perfect. Photos for this hotel are not showing how beautiful it is, hotel management should work on this 😊😊 Thanks for all people there who made our stay the most wonderful and enjoyable ever 😊😊😊 Looking forward to visiting you again soon
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Response from Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve
Responded 1 week ago
Dear 95laitha, On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your holiday in Bali! We were very appreciative for your amazing comments about our facilities, the food and the service provided by our Ladies and Gentlemen, most importantly your mentioned to Made, your Patih (Butler) who are very grateful and proud for the recognition to his service and dedication. Thank you as well for your constructive feedback with regards to the hotel photos and we are currently looking into this for improvement. We look forward to welcome you back to Mandapa, a Ritz Carlton Reserve in the near future. Best regards, Ana Ana Gorjão Henriques General Manager
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PRICE RANGE
$597 - $1,326 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Mandapa, a Ritz-Carlton Reserve
LOCATION
IndonesiaBaliGianyar RegencyUbudKedewatan
NUMBER OF ROOMS
60
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