From what I can tell by reading previous reviews, they've improved a lot. The rooms are nice enough and the bed is comfortable. That's a few basic but very important boxes ticked. The WiFi is OK, so that's another important box ticked. But, if you prefer your restaurant and hotel lobby smoke free and you don't eat meat, this isn't the place to come (only one veggie mains option - which came with seafood in it...).
The sockets in the room hang out the walls with open wires around! The radiator in the bathroom is rusty and leaks rusty water. The shower sprays water all around the bathroom with no shower curtain. The heating cannot be turned off (according to the maid). The curtains too small to cover windows. No non-smoking parts of the restaurant. There is no staff in the wellness you can ask for assistance. Parts of wellness out of function. The same waiter works from early in the morning till late at night. There is very few staff, and they mostly appear uneducated (addressing guests with TI, etc). Conference rooms decent, food more than decent.
This is not a 4 star hotel for sure, but OK for short stay. It should be cleaned better, especially the pool areas. The indoor pool handrails are full of limescale. On the corners and pool edges some moss noticed, probably because of poor insulation. The lamps were not working in my room, as well as the corridor light. The staff is good and really friendly, but seems not very educated. The food is average, with no special choices. The breakfast and dinner arrangement and decoration are like from the last century. Would be nice to train staff about food serving process.
The staff is good somehow. Some of them who are in charge are not okay with the guests. The pool is dirty and the deck chairs are wrong. Unfortunately this is not a 4 star hotel. Many friends complain.
Very nice hotel with different facilities: internal and external pools, tennis and football playgrounds, national restaurants, wine cellar with a lot of top wines, wellness, cinema, rafting, Internet, own transport, nice stuff, ...
Hotel ocito zreo za renoviranje,a upravljanje hotelom nikad gore. Hotel zasluzuje 2 zvjezdice,a ne 4. Bila sam prosle godine i bila je puno bolja situacija.Dobili smo prljav apartman, mrve po podu i prasina u ormarima,paucina po zidovima,pokvarene stvari (daljinski,tv nije u funkciji,u toaletu sve klimavo i sl.). Nije bilo casa za koristenje. Peskiri stari i ofucani,bademantili puni rupica i prestari. Unutrasnji bazen ima 4 lezaljke,3 pokvarene. Vanjski bazen-voda ledena,ne moze se kupati. Obzirom da nam u 3 dana nije niko usao da pocisti apartman,samo ubacili nove peskire,i na usluzi bi se definitivno trebalo poraditi. Dorucak siromasan sa nedovoljno hrane. Kupljeni vauceri preko citydeal-a. Katastrofa i ne vjerujem da cu ikad vise doci dok se ne poradi na usluzi. The hotel is more than ready for renovation, and the hotel management was never worse. The hotel deserves 2 stars, and not 4. I was last year and it was a much better situation. We rented a dirty apartment, crumbs on the floor and dust in wardrobes, a spiderweb on the walls, broken things (remote control, TV not in operation, in the toilet all clumsily, etc.). There were no drinking glasses for use.Towels old and wripped, bathrobes with big holes and too old. The indoor pool has 4 loungers, 3 broken. Outdoor pool water is ice cold and you can not swim. Since in 3 days nobody came to clean the apartment, they only changed the towels, they definitely should work on the service. Breakfast is very poor and there is not enough food. Purchased vouchers via citydeal. One word - a Catastrophe!!! and I do not believe that I will ever come back until the service is better.…
nice hotel in green area room was ok,clean enough :) nice inside pool very,very good massage... breakfast was ok,but not enough for 4* hotel stuff was helpfull...specially reception girl ...Dzenita i think... nice big smile for everyone :) if you go to river and rafting whit kids strongly recommend
It is the worest idea to book here for group. Every thing you have to pay (a lot) for it. For example swimming pool you pay €7.5 per day. Jakuzzy is also very expensive €25 per hour. No one speaks English or any other languge, only Bosnian. Setting in the garden (chairs) or at the loopy you have to pay for a drink. Breakfast is ok, but not good. Lunch and dinner are just a crap, food is not cooked well, and extremely little. And same course every day until we complained. People smoke every where specially the restaurant, and any close place and no one preventing them. Apartments are not very clean. And the kitchen is just an empty room, there is nothing even a tap. Staff are so so so rude and improfissional and also the supervisor. Does NOT deserve 4 stars at all. The only good thing is the view and the building design.…
The location and garden around hotel is very nice also some separate villas around the hotel,BUT not the breakfast or service should be 4star hotel ever!!!!! We booked 2rooms only 1 was ready and waited 1hour not Finnish so we had to leave and come back at night,, reception useless in deed and RUDE!! Not professional,you need to change the management clearly no body smile !!!! Bath room facilities seemed used and old in some clearly no maintenance is done,,, they say it's the best in konjic so god help us 🙄. Breakfast cold no hot bread no service only 1 waitresses and busy to answer ,, please find me the manager or the hotel will go bankrupt soon 😅😅😅
The hotel is very nice but we had a lot of „bad situations“, and here are some of them: 1. They forgot out towels and we had to ask for them. 2. They left the trash from the previous guests. 3. We had to leave the hotel till 11h and could not use the facilities that day because there was some party on Saturday. 4. The hotel is pretty expensive, prices are like in Sarajevo. 5. Pretty far from city center, like 30-40 minutes walk. 6. The first day we had no fridge. The maid came to our room at 22:30 to bring us the mini bar fridge. She came in without permission and wanted to give us our mini bar. I was in my panties! 7. We asked the receptionist to call us a taxi, but she refused and told us to call it ourselves. I don't think I will be going back there.