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Villa Orselina - Boutique Panorama Retreat

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Via Santuario 10, Orselina 6644 Switzerland
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Traveler (312)
Room & Suite (159)
Dining (63)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 2 hotels in Orselina
Location
4.9
Cleanliness
4.9
Service
4.7
Value
4.4
Travelers' Choice
Located in a privileged position above Locarno with breathtaking views over Lake Maggiore, the boutique hotel Villa Orselina offers unique suites and rooms with a view, a fine restaurant with Mediterranean cuisine and fantastic terrace as well as a panorama lounge and bar, and a wellness oasis “La Spa”. Peace, discretion & Mediterranean flair. Villa Orselina, the world of relaxation.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Mini golf
Highchairs available
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Squash
Bicycle tours
Entertainment staff
Squash offsite
Tennis court offsite
Walking tours
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Fireplace
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Minibar
Refrigerator
Radio
Hair dryer
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Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, French, German, Italian
301Reviews2Q+A22Room tips
Traveler rating
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lovetotravel91 wrote a review Jul 2022
toronto canada30 contributions26 helpful votes
From the moment you enter this hotel , you are taken with the magnificent floral arrangements in the lobby .Our room was perfect with every amenity possible . The view was outstanding , and cleanliness was to perfection . Breakfast and dinner were superb . The grounds are beautiful and exquisitely maintained . The service was exceptional at all times and all staff aimed to please . A truly beautiful and very special property . We had a wonderful time . Only complaint is that we were not there long enough. Very highly recommended !!!!
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Date of stay: July 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SPaulDev wrote a review Jun 2022
United States7 contributions1 helpful vote
My wife and I are frequent travelers to CH, and have stayed at many 5* hotels around the world. Our last stay in CH was five nights at the Splendide Royale in Lugano, summer 2019, after a trip through the vineyards of N. IT. Then COVID was declared a pandemic, and tourism stopped. For the spring of 2020, then 2021 and finally 2022, I made reservations for travel to CH, till all was clear and we could vacation again in May 2022. Due to fear of COVID, I had searched for 5* hotels with sunny, south-facing suites. Villa Orselina seemed like a great place : up on a hill in Locarno, with wide, sunny, south-facing balconies and views. The Lifestyle suite seemed like a great choice. On top of that, the hotel offered a 5-for-4 deal. Everything looked great. On paper. So I booked a five-night stay, from 13 to 18 of May, 2022. Checking in at Villa Orselina, we waited for about an hour for a 'welcome drink', that never came, and for bell-staff to take our luggage to our suite. Finally, we were led to our Lifestyle Suite : through the bar, past two small toilets, up a small, dingy elevator, to our "suite". We got the feeling that we were being taken into the servant quarters. Instead of a grand, sunny, panoramic vista over the lake advertised by Villa Orselina, especially for its Lifestyle Suites, our suite had a shady, partial-lake, partial-apartment-building view, overlooking a rain-drain / stairs that no one uses. Not even remotely what we expected. A waiter at the restaurant told us there were 14 Lifestyle suites, and he pointed to the suites on the top floor, with grand, sunny views over the lake. That is what we expected to get, but that was very different from what we got. I consider that to be dishonest marketing. When we asked the front desk about our suite, we were told by one person that the only thing available was the suite given to us, then told by a more senior person that all Lifestyle suites were in that small area. Clearly a lie. Fourteen Lifestyle suites cannot fit in a space for one, even if on four floors. And 'Lifestyle Suites' would not be in what appeared to be servant quarters. It seems we were baited by a 5-for-4 deal, then given a 'suite' that very few people would want. On top of that, we felt unwelcome in the restaurant that evening, and were served a half-burnt, half-raw entree. Decided to not have dinners at the restaurant. The experience at Villa Orselina completely spoiled our mood, and put us at perceived risk of COVID. It also wasted five precious days of our 17-night vacation, that we had waited for three years of the pandemic, and wasted five days of precious time off from work. Instead of a joyous vacation, we were given a sour experience. Villa Orselina is, in our experience, not consistent with Brand SLH and Brand CH. I wrote to their Director. Got a response that was consistent with my disappointing experience at Villa Orselina. Will not visit again.
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Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Schälli, General Manager at Villa Orselina - Boutique Panorama Retreat
Responded Jun 29, 2022
Dear Mr. & Mrs. Paul Dev as I already expressed in our e-mail conversation I regret that I did not had the opportunity to meet you during your vacation and to discuss your experience with me personaly. A month after stay, a reaction is more difficult. After the long COVID time, which was more than sapping, the anticipation of a vacation is great and I regret all the most that you left us with such a disappointed impression and that we were unable to meet your expectations with neither the view of our lifestyle suite nor the service quality of our team. Our 14 lifestyle suites are in the same building. We prepared for your arrival one Lifestylesuite on the ground floor (Nr. 101, near to the pool area and garden). During the rooming you asked us for a suite on a higher floor and we offered you an alternative suite on the third floor (of four floors). Both are appreciated suites. We are sorry that both suites did not met your expectations. Our offer "stay 5 nights and pay 4" is valued by our guests as an attractive arrangement, so I am surprised by your impression of a tempting offer. As you wrote in your e-mail to me, you already visited hotels in Switzerland and Ticino in the past. So I took the liberty to invite you for an other night during your next stay in Europe, in order to change your mind about our service quality. I regret that you find our response disappointing. Daniel Schälli Direttore & the Villa Orselina Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AlThani wrote a review Jun 2022
1 contribution
one of the most beutiful, cleanessed and the BEST OF THE BEST IN SERVICE. THE HOTEL DESERVE A 7 STAR FOR CUSTOMER SERVICE... They offer to clean more than a day, reception was very welcoming, helped me to book direct through the phone with a discount
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Schälli, General Manager at Villa Orselina - Boutique Panorama Retreat
Responded Jun 26, 2022
Dear Mrs. Noora Thank you for booking directly with our reception team. Depending on hotel occupancy, we can sometimes offer a better offer or refer to offers that cannot be found online. We are delighted that you appreciated our costumer service and cleaning team so much. We hope to welcome you again, with best regards Daniel Schäli General Manager & the Villa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Valeria Rogozina wrote a review Dec 2021
St. Petersburg, Russia12 contributions3 helpful votes
+1
Small luxury hotel with wonderful garden and stunning view over Lago Maggiore. For couples either for families with kids this place is highly recommended for super chill relaxing time whether it's day at the spa or evening with cocktails 🥂 looking forward to be back on that terrasse in summertime 😍
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Schälli, General Manager at Villa Orselina - Boutique Panorama Retreat
Responded Jun 26, 2022
Dear eleid Thank you for visiting Villa Orselina and for your review. We are pleased that you and your children felt completely comfortable and that we will be able to welcome you again. Sincerely Daniel Schälli General Manager with the Villa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura L wrote a review Sep 2021
1 contribution
The hotel is absolutely beautiful, the staff are so friendly and Esther the event manager is a star. She helped us tremendously in planning our dream wedding! We couldn't have imagined a better place - the hotel is destined for it. Thank you so much and we will come back very soon!
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Date of stay: June 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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yaser wrote a review Aug 2021
Louisville, Kentucky26 contributions
Amazing experience. Location is perfect with AMA Ong view on the lake and the Alps . Amazing service . Their restaurants are amazing and truly fine dining experience. Very close to the cable car 🚠 for Cardada and Cemeta. I am glad I got to stay there . Very helpful staff. Arranger all the booking for us .
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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HenrySchw wrote a review May 2021
Meilen, Switzerland120 contributions107 helpful votes
We have stayed in a Corner Suite at Villa Orselina for 4 nights. All in all, it was a very good stay. Positive: - Warm Welcome - Very Friendly Staff - Fantastic view - lots of space in the suite - very good food in the evening (we had half board) - Relaxing atmosphere What not worked perfectly/was not perfect: - Service at Pool Restaurant is often inexistent (often nobody around, ring service botton not working and when going to the front desk, staff tried to convince us having lunch in another restaurant; what we denied) Some dishes (e.g. eggs benedict) need to be paid extra even though breakfast is included in room rate (we have paid CHF 4700 for 4 nights incl. halfboard); this is not good, in a five star hotel I expect also some special dishes are included - sleeping area (bed, cupboard) need to be renewed soon. It looks quite dark and very much 80s/90s-style which looks odd comparing to the nice rest of the suite I recommend Villa Orselina, but some minor things need to be fixed, otherwise, it may quickly be outpriced (and including egg benedict should not be a big deal :-) Thanks for the pleasant stay!
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Date of stay: May 2021
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael H wrote a review May 2021
Noordwijk, The Netherlands7 contributions
After a short time, my path led me to the hotel Villa Orselina. I was very touched by the warm welcome I received from the director Daniel Schälli and his team. It is my duty to thank you for the wonderful room and the great service, but especially for the perfectly organised dinner in the evening. The arrival of my business partners was considerably delayed. Nevertheless, we were treated to a wonderful evening at a very late hour with the greatest kindness and attention. In the morning we enjoyed a hearty breakfast on the terrace in the most beautiful sunshine. Thanks also for the discreet but nevertheless effective Corona protection measures. We will be very happy to see you again soon.
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Date of stay: May 2021
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JBtravel900 wrote a review May 2021
Zurich, Switzerland107 contributions50 helpful votes
Villa Orselina was exactly what we were looking for! A relaxing and wonderful retreat at Lago Maggiore! The location was just perfect and the view unbeatable. We also want to point out the pool area and spa where we enjoyed countless hours relaxing and taking the sun. However, what we enjoyed most was the personalized service and attention to detail we experienced from the entire team at Villa Orselina. Every single staff member went out of their way to make us feel special. Thank you to the team of Villa Orselina for a truly special stay. We really cannot wait to return soon!
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Date of stay: May 2021
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Villa Orselina, Geschäftsführer at Villa Orselina - Boutique Panorama Retreat
Responded Jun 3, 2021
Dear Guest, thank you ever so much for your kind feedback. We are glad to read that you enjoyed our boutique hotel and that you had a relaxing stay. We appreciate the compliments for our service and pass them on to our staff members. We hope to have the pleasure to welcoming you again at Villa Orselina and send you best regards from sunny south, Daniel Schälli, General Manager and the team of Villa Orselina
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mcharbonnel wrote a review May 2021
Lausanne21 contributions20 helpful votes
Just spent 5 nights in this hotel located on the heights of Locarno. I won’t write a long review since I don’t want to waste more time than I already did by staying there. First, the good points (exhaustive) : the location, the view, the room’s balcony (even though there was only one deckchair, in a double room...) Then, the issues (not exhaustive) : 1. The quality of service : some waiters speak so loud that it’s embarrassing, the cleaning lady enters your room at 9:00am without knocking, you’ll never find a clean towel at the swimming pool, nobody will ever come if you call someone at the pool to get a drink, the gardeners will wake you up with a start while you are sleeping by the pool at 11:00am, you’ll be asked to go and get your car by yourself at the garage because the parking valet is not available (at 6:00pm, and in spite of the 35 CHF parking’s fee), you’ll get a complimentary jug of tap water on your bedside table, ... 2. The breakfast is not even worthy of a 3* hotel : the buffet is really small (no viennoiserie except some dry factory-made croissants, ...), the quality of the food is very low (butter in plastic trays, ...), the scrambled eggs are served with a ladle in an empty plate, ... 3. The pool and the spa are largely overrated : there was a terrific smell of sweat in the hammam and nobody seemed to care, the furniture is old and basic, a duck stayed in the swimming pool for almost 1 hour (in the middle of the afternoon), ... 4. The hotel atmosphere is correct, but far from what you expect for this hotel category : the lift looks like a service elevator, the hairdryer in the bathroom is hanging on the wall with a nail, the carpets in the corridors are full of stains, ... When you pay 800 CHF per night, you clearly expect a unique , mind-blowing experience. And, instead of that, I have the feeling that I stayed in an old 4-star hotel, which could offer exactly the same kind of service for one third of that price. Since I’m not used to keep that kind of bad feeling for myself, I took the time to talk with a manager 2 days before leaving the hotel. We had a nice discussion, then I had the pleasure to find a bottle of champagne in my room the day after. Is this enough to compensate the bad experience I had at Villa Orselina ? Clearly not. I would even say that it’s petty. Needless to say that I’ll never come back, and that I don’t recommend this hotel to anybody.
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Date of stay: May 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Villa Orselina Orselina, General Manager at Villa Orselina - Boutique Panorama Retreat
Responded Jun 1, 2021
Thank you for your feedback , we appreciate you taking the time to share your experience. We are sorry to hear that your stay with us was not satisfactory. It is very important for us to receive feedback from our guests in order to improve our services constantly. Please rest assured that your remarks will be taken into consideration. We would be glad to host you again at the Villa Orselina. Warm regards Daniel Schälli, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$498 - $621 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Villa Orselina
LOCATION
SwitzerlandSwiss AlpsCanton of TicinoLake MaggioreOrselina
NUMBER OF ROOMS
28
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Frequently Asked Questions about Villa Orselina - Boutique Panorama Retreat
Which popular attractions are close to Villa Orselina - Boutique Panorama Retreat?
Nearby attractions include Sacromonte e Santuario Madonna del Sasso (0.4 miles), Piazza Grande (0.5 miles), and Ghisla Art Collection (0.6 miles).
What are some of the property amenities at Villa Orselina - Boutique Panorama Retreat?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Villa Orselina - Boutique Panorama Retreat?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Villa Orselina - Boutique Panorama Retreat?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Villa Orselina - Boutique Panorama Retreat?
Yes, a parking garage, secured parking, and street parking are available to guests.
What are some restaurants close to Villa Orselina - Boutique Panorama Retreat?
Conveniently located restaurants include Antica Osteria, L'Archetto Take Away, and Locanda Locarnese.
Are there opportunities to exercise at Villa Orselina - Boutique Panorama Retreat?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Villa Orselina - Boutique Panorama Retreat have an airport shuttle?
Yes, Villa Orselina - Boutique Panorama Retreat offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Villa Orselina - Boutique Panorama Retreat have airport transportation?
Yes, Villa Orselina - Boutique Panorama Retreat offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Villa Orselina - Boutique Panorama Retreat located near the city center?
Yes, it is 0.3 miles away from the center of Orselina.
Are any cleaning services offered at Villa Orselina - Boutique Panorama Retreat?
Yes, dry cleaning and laundry service are offered to guests.