From the moment you enter this hotel , you are taken with the magnificent floral arrangements in the lobby .Our room was perfect with every amenity possible . The view was outstanding , and cleanliness was to perfection . Breakfast and dinner were superb . The grounds are beautiful and exquisitely maintained . The service was exceptional at all times and all staff aimed to please . A truly beautiful and very special property . We had a wonderful time . Only complaint is that we were not there long enough. Very highly recommended !!!!
My wife and I are frequent travelers to CH, and have stayed at many 5* hotels around the world. Our last stay in CH was five nights at the Splendide Royale in Lugano, summer 2019, after a trip through the vineyards of N. IT. Then COVID was declared a pandemic, and tourism stopped. For the spring of 2020, then 2021 and finally 2022, I made reservations for travel to CH, till all was clear and we could vacation again in May 2022. Due to fear of COVID, I had searched for 5* hotels with sunny, south-facing suites. Villa Orselina seemed like a great place : up on a hill in Locarno, with wide, sunny, south-facing balconies and views. The Lifestyle suite seemed like a great choice. On top of that, the hotel offered a 5-for-4 deal. Everything looked great. On paper. So I booked a five-night stay, from 13 to 18 of May, 2022. Checking in at Villa Orselina, we waited for about an hour for a 'welcome drink', that never came, and for bell-staff to take our luggage to our suite. Finally, we were led to our Lifestyle Suite : through the bar, past two small toilets, up a small, dingy elevator, to our "suite". We got the feeling that we were being taken into the servant quarters. Instead of a grand, sunny, panoramic vista over the lake advertised by Villa Orselina, especially for its Lifestyle Suites, our suite had a shady, partial-lake, partial-apartment-building view, overlooking a rain-drain / stairs that no one uses. Not even remotely what we expected. A waiter at the restaurant told us there were 14 Lifestyle suites, and he pointed to the suites on the top floor, with grand, sunny views over the lake. That is what we expected to get, but that was very different from what we got. I consider that to be dishonest marketing. When we asked the front desk about our suite, we were told by one person that the only thing available was the suite given to us, then told by a more senior person that all Lifestyle suites were in that small area. Clearly a lie. Fourteen Lifestyle suites cannot fit in a space for one, even if on four floors. And 'Lifestyle Suites' would not be in what appeared to be servant quarters. It seems we were baited by a 5-for-4 deal, then given a 'suite' that very few people would want. On top of that, we felt unwelcome in the restaurant that evening, and were served a half-burnt, half-raw entree. Decided to not have dinners at the restaurant. The experience at Villa Orselina completely spoiled our mood, and put us at perceived risk of COVID. It also wasted five precious days of our 17-night vacation, that we had waited for three years of the pandemic, and wasted five days of precious time off from work. Instead of a joyous vacation, we were given a sour experience. Villa Orselina is, in our experience, not consistent with Brand SLH and Brand CH. I wrote to their Director. Got a response that was consistent with my disappointing experience at Villa Orselina. Will not visit again.…
one of the most beutiful, cleanessed and the BEST OF THE BEST IN SERVICE. THE HOTEL DESERVE A 7 STAR FOR CUSTOMER SERVICE... They offer to clean more than a day, reception was very welcoming, helped me to book direct through the phone with a discount
Small luxury hotel with wonderful garden and stunning view over Lago Maggiore. For couples either for families with kids this place is highly recommended for super chill relaxing time whether it's day at the spa or evening with cocktails 🥂 looking forward to be back on that terrasse in summertime 😍
The hotel is absolutely beautiful, the staff are so friendly and Esther the event manager is a star. She helped us tremendously in planning our dream wedding! We couldn't have imagined a better place - the hotel is destined for it. Thank you so much and we will come back very soon!
Amazing experience. Location is perfect with AMA Ong view on the lake and the Alps . Amazing service . Their restaurants are amazing and truly fine dining experience. Very close to the cable car 🚠 for Cardada and Cemeta. I am glad I got to stay there . Very helpful staff. Arranger all the booking for us .
We have stayed in a Corner Suite at Villa Orselina for 4 nights. All in all, it was a very good stay. Positive: - Warm Welcome - Very Friendly Staff - Fantastic view - lots of space in the suite - very good food in the evening (we had half board) - Relaxing atmosphere What not worked perfectly/was not perfect: - Service at Pool Restaurant is often inexistent (often nobody around, ring service botton not working and when going to the front desk, staff tried to convince us having lunch in another restaurant; what we denied) Some dishes (e.g. eggs benedict) need to be paid extra even though breakfast is included in room rate (we have paid CHF 4700 for 4 nights incl. halfboard); this is not good, in a five star hotel I expect also some special dishes are included - sleeping area (bed, cupboard) need to be renewed soon. It looks quite dark and very much 80s/90s-style which looks odd comparing to the nice rest of the suite I recommend Villa Orselina, but some minor things need to be fixed, otherwise, it may quickly be outpriced (and including egg benedict should not be a big deal :-) Thanks for the pleasant stay!…
After a short time, my path led me to the hotel Villa Orselina. I was very touched by the warm welcome I received from the director Daniel Schälli and his team. It is my duty to thank you for the wonderful room and the great service, but especially for the perfectly organised dinner in the evening. The arrival of my business partners was considerably delayed. Nevertheless, we were treated to a wonderful evening at a very late hour with the greatest kindness and attention. In the morning we enjoyed a hearty breakfast on the terrace in the most beautiful sunshine. Thanks also for the discreet but nevertheless effective Corona protection measures. We will be very happy to see you again soon.
Villa Orselina was exactly what we were looking for! A relaxing and wonderful retreat at Lago Maggiore! The location was just perfect and the view unbeatable. We also want to point out the pool area and spa where we enjoyed countless hours relaxing and taking the sun. However, what we enjoyed most was the personalized service and attention to detail we experienced from the entire team at Villa Orselina. Every single staff member went out of their way to make us feel special. Thank you to the team of Villa Orselina for a truly special stay. We really cannot wait to return soon!
Just spent 5 nights in this hotel located on the heights of Locarno. I won’t write a long review since I don’t want to waste more time than I already did by staying there. First, the good points (exhaustive) : the location, the view, the room’s balcony (even though there was only one deckchair, in a double room...) Then, the issues (not exhaustive) : 1. The quality of service : some waiters speak so loud that it’s embarrassing, the cleaning lady enters your room at 9:00am without knocking, you’ll never find a clean towel at the swimming pool, nobody will ever come if you call someone at the pool to get a drink, the gardeners will wake you up with a start while you are sleeping by the pool at 11:00am, you’ll be asked to go and get your car by yourself at the garage because the parking valet is not available (at 6:00pm, and in spite of the 35 CHF parking’s fee), you’ll get a complimentary jug of tap water on your bedside table, ... 2. The breakfast is not even worthy of a 3* hotel : the buffet is really small (no viennoiserie except some dry factory-made croissants, ...), the quality of the food is very low (butter in plastic trays, ...), the scrambled eggs are served with a ladle in an empty plate, ... 3. The pool and the spa are largely overrated : there was a terrific smell of sweat in the hammam and nobody seemed to care, the furniture is old and basic, a duck stayed in the swimming pool for almost 1 hour (in the middle of the afternoon), ... 4. The hotel atmosphere is correct, but far from what you expect for this hotel category : the lift looks like a service elevator, the hairdryer in the bathroom is hanging on the wall with a nail, the carpets in the corridors are full of stains, ... When you pay 800 CHF per night, you clearly expect a unique , mind-blowing experience. And, instead of that, I have the feeling that I stayed in an old 4-star hotel, which could offer exactly the same kind of service for one third of that price. Since I’m not used to keep that kind of bad feeling for myself, I took the time to talk with a manager 2 days before leaving the hotel. We had a nice discussion, then I had the pleasure to find a bottle of champagne in my room the day after. Is this enough to compensate the bad experience I had at Villa Orselina ? Clearly not. I would even say that it’s petty. Needless to say that I’ll never come back, and that I don’t recommend this hotel to anybody.…