THE WATERFRONT INN

Pros: -Walking distance to lake sumpter town center -Nice view of lake from out behind the hotel -Nice workers -Comfortable Bed -Dual shower heads with great shower pressure Cons: -SLooow check in only one person to check people in, print boarding passes for people etc,…

Date of stay: February 2019

Response from Amelias52, Front Office Manager at The Waterfront Inn

Responded 5 days ago

Dear Guest, Thank you for staying with us. I'm sorry we fell short in making you stay memorable. Rest assured we are scheduled for renovations this summer. We hope you come back and let us make your next stay better. As always we appreciate your feedback. Traci Moore Front Office Manager

Depressing, Dilapidated DUMP

My husband & I reluctantly returned to this monstrous disaster masquerading as a hotel in order to finalize our purchase of a new home in The Villages. The furniture, carpets & bathroom are tattered, torn & stained from decades of wear. The beds & linens are in shameful…

Date of stay: February 2019

Response from Amelias52, Front Office Manager at The Waterfront Inn

Responded 6 days ago

Dear Guest, Thank you for staying with us. I'm very sorry we have fallen short of your expectations to provide a memorable experience. Rest assured we are scheduled for renovations this summer. I do hope you would give us another chance to meet your expectations. Traci Moore Front Office Manager

Disappointing

We were awakened at 12:30 a.m. by a call to the room phone that wasn't intended for our room (off by one digit). The loud and unexpected ringing terrified me as we thought it was a fire or some other severe emergency. It ruined my night's sleep as I cold not fall back asleep for…

Date of stay: January 2019

Response from Amelias52, Front Office Manager at The Waterfront Inn

Responded 6 days ago

Dear Guest, Thank you for staying with us. I'm sorry for the issues that you incurred during your stay. I have shared this with the appropriate team members to retrain them on proper phone transferring techniques. Again I'm very sorry for your inconveniences and would love the opportunity to make your stay more memorable should you consider staying with us again. Thank You, Traci Moore Front Office Manager

Holiday stay

This was our 2nd time staying at the Waterfront Inn in the Villages. Overall our stay was fine but we had one big glitch right at check in. We had booked months in advance two adjoining rooms for my wife and I and our two college age sons. When we went to check in we were told…

Date of stay: December 2018

Response from Amelias52, Front Office Manager at The Waterfront Inn

Responded 4 weeks ago

Dear Guest, Thank you for your recent stay at The Waterfront Inn. We appreciate you sharing your honest feedback with us and we are sorry that we let you down during your stay. We do have a new management company that is currently planning on renovating the hotel which will include refreshing everything in the rooms. I'm very sorry you did not receive the connecting rooms that you reserved. Rest assured I have shared this feedback with the appropriate team to ensure this was an isolated event. We hope you choose to give us another chance if your travels bring you back to The Villages. Traci Moore Front Office Manager

Love this place!

Location-right in the middle of the Villages Square-music, restaurants, shopping-lots to do there. The Inn-right on the water; I love the decor and the staff is so nice/helpful. Comfortable beds and nice bar with water view. Loved the double head shower! Wi-fi worked great. My…

Date of stay: December 2018

Response from Amelias52, General Manager at The Waterfront Inn

Responded Dec 27, 2018

Dear Guest, Thank you so much for choosing to stay at The Waterfront Inn! I'm thrilled to hear that we were able to meet all your needs by providing a clean, comfortable room and great amenities! We look forward to having you back here again soon. Sincerely, Christy Kitt General Manager

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