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Santa Elena Hotel Boutique

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Hidalgo 155, Zona Centro, Mascota 49300 Mexico
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Traveler (88)
Room & Suite (22)
Dining (6)

About

#1 of 7 B&Bs / Inns in Mascota
Location
4.7
Cleanliness
4.7
Service
4.5
Value
4.4
Romantic, romantic, romantic is what Meson de Santa Elena is all about. It's hard to believe you are in a bed and breakfast hotel instead of a private guest at a 18th century hacienda. The owners of this beautiful inn are the family Robles Sahagun who love this home almost as much as Chayito, the mother of the family, loves receiving her guests with a warmth of hospitality that is reflected in every corner. Breakfast is included in the sunny patio or in your room.
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Property amenities
Free private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Hiking
Business Center with Internet Access
Baggage storage
Concierge
Parking garage
Wifi
Restaurant
Breakfast available
Wine / champagne
Currency exchange
Gift shop
Non-smoking hotel
Sun terrace
24-hour front desk
Private check-in / check-out
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Room features
Housekeeping
Safe
Telephone
Bottled water
Coffee / tea maker
iPod docking station
Bath / shower
Complimentary toiletries
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Family
Languages Spoken
English, Spanish
78Reviews2Q+A14Room tips
Traveler rating
  • 45
  • 21
  • 6
  • 0
  • 6
Time of year
Traveler type
Language
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Popular mentions
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José Manuel wrote a review Feb 2022
Puerto Vallarta, Mexico8 contributions3 helpful votes
This great and gorgeous hotel boutique in Mascota is a perfect choice to rest and enjoy the town. The service and all the amenities are top. We really recommend this place for family or couples. The breakfast is perfect, excellent for start the day.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Markinship wrote a review Mar 2021
Denver, Colorado21 contributions47 helpful votes
The place seemed quaint enough but has a central courtyard and the sound from both the street and courtyard is awful and echo loudly. There were several barely supervised children directly outside my door screaming at the top of their lungs at from 7-8 pm. I asked to change rooms and the owner said it was possible and would send her employee to guide me my room. A half hour later, kids still screaming, I went back out to see what happened and the owner was socializing with a friend. I told her I’d just prefer to leave and asked for my money back. She said she didn’t have any cash but would send it to me. Then her rude gorda friend started yelling at me because I had interrupted their conversation so I left. As I was leaving, one of the employees and what appeared to this woman’s husband came and apologized and promised to secure the refund. Despite repeated attempts to contact them, they ghosted me. Charming looking in photos—which bare little resemblance to reality—but bigger issue is the shoddy management. Honestly never seen anything quite like it in Mexico or anywhere for that matter. Better more economical options in town. This place is wildly overpriced.
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Date of stay: March 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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bobbrecken wrote a review Mar 2019
Thunder Bay167 contributions94 helpful votes
The looks like a very old building with a classic open couryard with trees, plants and birds. Large quiet rooms on the courtyard. A very good breakfast in the covered side of the open area. It was very quiet sitting in the morning having coffee.
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Date of stay: March 2019
Value
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LittleOasis wrote a review Mar 2019
Mexico City, Mexico105 contributions77 helpful votes
The hotel is situated in the heart of mascota, next to la plaza central which is very convenient. At least 3 decent restaurants around the block including coffee shops, bakery’s, drug stores. Also 4 minutes away from El Templo Inconcluso which I might say is the main attraction there. The hotel is an old Mexican hacienda with not the warmest layout, the breakfast is good, the service is alright and the night-guard great at his service. The room floor constantly plagued by cockroaches even one fell off the ceiling into the bed, we didn’t have a great night sleep and feeling towards the room.
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Date of stay: March 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael K wrote a review Feb 2019
Guadalajara, Mexico28 contributions24 helpful votes
I don’t like writing this kind of review but what happened was deflating and dishonest. We have stayed here before and enjoyed this hotel. The first time we traveled to Mascota we walked into this hotel and asked if a room was available. We were quoted $1,300 MXN for our room and we gladly accepted at $2,600 total cost for two nights. This second trip we booked ahead and my spouse called to make the reservation. We were quoted a price for two rooms since my mother was traveling with. We were told that an email would soon follow. No email. Spouse called again and asked for email. Still no email but we were reassured the rate and reservation. I arrived and was given a very different price way above the quoted rate. My spouse was not with us and I had him call since he’s Mexican and Spanish is his language. Basically what we believe happened was a discrimination towards a foreign tourist. The lady who checked us in was caught off guard when my husband called to inquire why I was charged a much higher rate. She tried to make an excuse but was found to be lying and I felt robbed and very deflated at this point. So... foreign traveler be aware. I paid in pesos to get a better rate and still was taken advantage of. I did receive the difference only after my husband made the call and said he would be glad to drive the 2.5 hours to the hotel to demand to speak to the owner. I don’t know who the owner is but this owner should find out what was done unless of course this proprietor condones such dishonest behavior.
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Date of stay: January 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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kersplotch wrote a review Nov 2018
Leadville, Colorado25 contributions5 helpful votes
Just stayed here last week during a motorcycle tour. The rooms were much nicer than I expected. The staff was very welcoming. They provided secure parking for us. Breakfast was great. This was a nice little town to explore and I would stay here again in a heartbeat.
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Date of stay: November 2018
Value
Cleanliness
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zippingby wrote a review Nov 2017
Oakland, California66 contributions32 helpful votes
If you stop by the sleeping town of Mascota, Meson de Santa Elena will welcome in their charming historical building. The staff was very accommodating and gave us a choice of three rooms, we picked the one we thought was the quietest away from the street with a private patio. The included breakfast was more than satisfying.
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Date of stay: October 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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cozmiclady wrote a review May 2017
LA30 contributions6 helpful votes
Beautiful original Hacienda with a lot of the original charm. We stayed in the room directly over the courtyard, which was pretty loud in the morning, you could hear the staff talking. The beds were not great, hard and the sheets were rough, so that could use an update. Only 2 English cable channels, no biggie. A BIG plus was a delicious breakfast and coffee in the morning in the courtyard - it was lovely. The price was right and I LOVE the town. I would definitely stay here again, it was beautiful.
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Date of stay: May 2017
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: if you want to sleep past 7, get a room away from the courtyard.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Meson D, Director General at Santa Elena Hotel Boutique
Responded Jun 24, 2017
Thank you for your kind comment and are open to the views and we will improve and correct with our employees The next time we visit, we would like to offer you a place more secluded, we remains wait your next visit, greetings from Mascota
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BevMoss wrote a review Mar 2017
Bucharest, Romania57 contributions32 helpful votes
We spent one night here but could have spent another after we saw the breakfast spread which included endless coffee. Great beds, large bathrooms with all the amenities and enough light. Strong wifi. But the lively hacienda architecture and furnishings made it memorable. Very friendly front desk.
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Date of stay: March 2017Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Meson D, Director General at Santa Elena Hotel Boutique
Responded Jun 24, 2017
We hope your next visit that might have more time to enjoy the experience Mascota Downtown and visit our cultural and nature place that we can offer you, Greetings from Mascota
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Debbie B wrote a review Jan 2017
101 contributions61 helpful votes
We spent one night here and it was very comfortable and clean. Although we paid the same rate, our room was a bit smaller than our friends who traveled with us, but they both had bathrooms with shower. Nice location for exploring town and plaza. All the streets are cobblestone. After walking around town, we did find places to stay that were less expensive and looked nice (judging from outside appearance).
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Date of stay: January 2017
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Meson D, Director de Relaciones Públicas at Santa Elena Hotel Boutique
Responded Jan 24, 2017
Thanks a lot for your comments, we hope to see you soon in Mascota Jalisco,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$102 - $124 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoMascota
NUMBER OF ROOMS
12
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Frequently Asked Questions about Santa Elena Hotel Boutique
Which popular attractions are close to Santa Elena Hotel Boutique?
Nearby attractions include Unfinished Temple de la Preciosa Sangre (0.2 miles), Plaza Principal (0.2 miles), and Museo Arqueológico (0.2 miles).
What are some of the property amenities at Santa Elena Hotel Boutique?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Santa Elena Hotel Boutique?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Santa Elena Hotel Boutique?
Yes, free private parking nearby, a parking garage, and street parking are available to guests.
What are some restaurants close to Santa Elena Hotel Boutique?
Conveniently located restaurants include Cafe Napoles, Sonia's Mon Delys, and La Casa de mi Abuelita.
Is Santa Elena Hotel Boutique located near the city center?
Yes, it is 0.2 miles away from the center of Mascota.
Which languages are spoken by the staff at Santa Elena Hotel Boutique?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Santa Elena Hotel Boutique?
Many travelers enjoy visiting Unfinished Temple de la Preciosa Sangre (0.2 miles).