Sierra Lago Resort & Spa

Sierra Lago Resort & Spa

Laguna de Juanacatlan A 45, Mascota 46900 Mexico
Traveler (558)
Room & Suite (110)
La Capilla
Dining (49)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

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Avg. $322 /night, 2/17 - 2/18
$480
per night
$390
per night
$300
per night

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About

#1 of 4 hotels in Mascota
Location
4.2
Rooms
4.5
Value
4.2
Cleanliness
4.4
Service
4.3
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Can you imagine a place still existing in this world, where you are so close to the sky that you really do believe you can reach out and touch the clouds and feel them softly enveloping you? There lies such a place, set in the great and verdant Mexican Sierra Madre, where it seems that time has totally stood still, just waiting for you to come and share in its eternal beauty and peace.
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Property amenities
Free parking
Wifi
Sauna
Pool
Bar / lounge
Bicycle rental
Canoeing
Children Activities (Kid / Family Friendly)
Parking
Paid wifi
Hot tub
Rooftop pool
Outdoor pool
Heated pool
Plunge pool
Restaurant
Breakfast available
Swimup bar
Game room
Hiking
Horseback riding
Tennis court
Billiards
Entertainment staff
Fishing
Table tennis
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Gift shop
Non-smoking hotel
Picnic area
Shops
Sun terrace
24-hour front desk
Room features
Fireplace
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Romantic
Languages Spoken
Spanish

Location

Laguna de Juanacatlan A 45, Mascota 46900 Mexico
Name/address in local language
Getting there
Ordaz
34.5 mi
See all flights
Miguel Hidal Airport
92.5 mi
See all flights
Traveler rating
  • 242
  • 53
  • 20
  • 22
  • 18
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Language
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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
Osiris Herrera wrote a review Dec 2024
Guadalajara, Mexico
+1
5.0 of 5 bubbles
The location of the hotel is unbeatable. Gerardo López's attention was the most special. Not only his knowledge stood out but his natural good treatment of guests. He has a lot of desire to train and ease of learning and intuition, so I recommend that Tafer provide all his tools to maintain him and make his growth possible. The other staff are friendly but improveable. The food has improved a lot. There is an urgent need to refurbish the games room, which even features bottles with faded labels from the years and the sun. They should pay attention to cleaning the lobby chandeliers as they look dirty, otherwise it is a very well decorated and equipped area. Finally, I was disgusted to learn that they intend to increase the number of cabins. Although economically attractive, it detracts from exclusivity and makes the guest feel one more of the lot. In addition, the works are generating quite a lot of noise from early on, a situation that one does not think is exposed in a place like this. I would improve the road a lot or collaborate with local authorities to map out a more worthy path from El Galope to Sierra Lago before thinking about growing the room supply. Thanks for everything and I hope to return very soon. It became one of my favorite places in all of Mexico.
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Automatically translated
Date of stay: December 2024Trip type: Traveled as a couple
Room Tip: Es necesario usar un vehículo apto para subir la montaña, no recomendable un sedan.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cd V wrote a review Aug 2023
Mexico City, Mexico
4.0 of 5 bubbles
Very nice place, everything looks new but they told us that it is already about 20 years old. What good maintenance!!!!
The waiters were very hardworking, the 3 days we were there were the same waiters, Roberto was always on the lookout for the guests, carrying the coat rack, the special chair for babies and if any child started to cry Enrique would immediately distract them with a comment or offered something and they stopped crying. Enrique also attended to us, very friendly.

I didn't like the food that much but my husband did, maybe my taste buds are bad 😉

The weather was very pleasant, we were there at the beginning of August. They commented that it had been raining but it only rained on us one day and only for a few minutes.
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Google
Date of stay: August 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Venir en camionetas, el camino es empedrado pero con algunos hoyos.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fernanda C wrote a review Jun 2024
4.0 of 5 bubbles
It is a great place to rest and relax, we chose Sierra Lago to have our civil wedding and I highly recommend it, we decided to have an intimate wedding and they offered us Casa Lago to hold the event, everything seemed good to me and we had a good time. Roberto and Paty were always aware of the entire organization of the place and the reservations. I highly recommend it. The place has some opportunity points such as the means of transportation to the chapel restaurant, since you must arrive in carts and the service is not so fast. Half an hour for the cart to arrive for us and the same on the way back. In this place, which is outdoors, there is a lack of shade on the tables and it is very hot. I think they are not prepared to receive many people since on the second day of our stay the food service was not so pleasant. There were some foods mentioned on the menu. Because of how slow the service was, some of us had to leave the restaurant before our dish arrived because we had the event later. The breakfast and dinner restaurant is excellent. Very friendly staff.
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Google
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarai T wrote a review Jan 2025
5.0 of 5 bubbles
We are customers of several years, as always everything spectacular
Daniel has wonderful attention in all the areas he served us
Isaac super friendly and especially Dianita reception , helped us to get a medication (literally send his mom to get it in the night so they could bring it in the morning) gestures worth a lot that only makes someone kind and good hearted
The facilities are impeccable always, only in the pool area they removed better quality wines (which in the lobby or restaurant if you include it ) I think the service and quality of both food and beverages should be the same, from then on everything is spectacular
But THIS WONDERFUL PLACE, we are delighted as always
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Automatically translated
Date of stay: January 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Orlando M wrote a review Feb 2024
5.0 of 5 bubbles
It is worth the somewhat high cost. But everything is super nice. And the food was very delicious, something rare in all-inclusives. The staff were generally attentive, with special mention to Gerardo from the games room, a very noble and attentive boy, my wife forgot her bag and went to look for us on his motorcycle to the restaurant for dinner. The place is highly recommended.
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Google
Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: De preferencia ir en camioneta, pues esta algo rústico el camino entre los cerros del bosque.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Blavid wrote a review Mar 2023
Cheney, Washington
+1
5.0 of 5 bubbles
We had such a wonderful time, there was so much to do between kayaking, paddle boards, carriage rides, horseback riding and hiking along with the beautiful landscape along with the usual pool food and bars. We didn't have a chance to do everything.

The mountain location is so beautiful and relaxing it is a great place to get away to for peace and calm.

The staff was excellent, the non-english speaking staff were very very gracious and helpful to full full our every want and need. Used Google translate to help our Spanish speaking, and they were always eager to help figure out what they could do for us.
Lilia, Daniel, Isaac, Alejandro, Christian, Domitila, Hector these are just a few of the whole staff we got to interact with and got to know the best and feel like we became friends with. They made our stay extra special. Leticia as general manager should be very proud.
Thank you all so much for making our stay so very wonderful and we can't wait to see you all again!!!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leticia Garcia, Propietario at Sierra Lago Resort & Spa
Responded Mar 27, 2023
Dear Mr. David good morning Thank you for giving us the opportunity to host you at Sierra Lago Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guest satisfaction. It will be our honor to welcome you in the near future and offer you our sincere service. Kind regards General manager leticia garcia Sierra Lake Resort & Spa
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Evelyn García wrote a review Nov 2023
Puerto Vallarta, Mexico
+1
5.0 of 5 bubbles
On our second occasion, we returned to spend a few days after the stress of preparing for our wedding.
It was a delight, we had a couples massage with Amparo and I don't remember the name of the other girl, she was very relaxing, we recommend it 100%!
The attention of the staff is exceptional, from reception, waitresses, to the bar and restaurant area. We met again with Isaac, who recognized us and greeted us with pleasure, giving us the best attention when taking care of the service of our table.
I have nothing more to say, that every corner of the complex is beautiful! The bed is super comfortable and in general everything is perfect to rest and enjoy!
The only thing that my husband and I observed is that many people do not leave tips, I suppose because it is all-inclusive, but I think it would be incredible if the staff could receive that extra for the good service and their attention, like tip, you have to bring cash for this.

We thank you very much, Sierra Lago team, see you soon!
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Google
Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Lleva tu traje de baño, bloqueador solar y repelente, después de cierta hora suele haber...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
luis F wrote a review Feb 2024
5.0 of 5 bubbles
Excellent place to relax and disconnect from the outside world.
Great service from ALL the staff especially Daniel in the Restaurant and Bar 🍷
The portions of the dishes are very abundant and the staff is excellent. The beautiful horses offer a ride that covers a bit of the mountains. You must come prepared with clothes for the cold, there are some fireplaces in front of the Lobby that the staff offers to light for as long as you like to stay, all the services offered by the place offer a unique experience for any age.
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Google
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DIEGO C wrote a review Aug 2023
5.0 of 5 bubbles
Very cozy rooms, incredible views everywhere you look, great attention from the staff.
The food was varied and very delicious, the breakfast, lunch and dinner times were very accessible.
Very varied activities to do at the hotel.
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Google
Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BoardingPass746707 wrote a review Apr 2024
5.0 of 5 bubbles
All facilities very good. But the best, the staff. We were treated in luxury by the best Daniel and Alejandro, in the games room Gerardo, always very aware of what we might require, our maid Marisol and at the reception Paty and Lili, always very attentive. I hope the owners of this place continue to take great care of nature and the ecosystem, and that they do not overexploit it with too much construction.
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Google
Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NicoleMenera asked a question Aug 2024
Richland, Washington
Is this place pet friendly?
Answer from Leticia G
Zapopan, Mexico
buenas tardes estimado Roberto. la carretera es totalmente segura, la única recomendación es que los últimos 18 km es terracería le recomendamos un vehículo apto para este tipo de camino. saludos .
Answer from Francisco Lopez
Mascota, Mexico
hola claro que contamos con servicio de wifi en prácticamente en todas las areas de las instalaciones
Martin D asked a question Jun 2016
Puerto Vallarta, Mexico32 contributions18 helpful votes
Just how bad is the road please? I have a nice new car. Should I risk it? Please answer!
Answer from Robert B
Puerto Vallarta, Mexico152 contributions176 helpful votes
absolutely...IF it's an SUV. i wouldn't take a sedan up there unless it was BIG!
Answer from Sara C
Guadalajara, Mexico113 contributions32 helpful votes
Its better, if not you re going to pay more, you dont have options to go out for food and the cost for each Dish is hight, in all inclusive you have meals and beverages.
Aaron W wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"We decided to get married at Sierra lago It was the most amazing experience. The staff is friendly and Roberto and Patty were exceptional."
Read full review
Andria W wrote a tip Apr 2024
11 contributions6 helpful votes
2.0 of 5 bubbles
"Scary mountain drive/with weddings amenities and restaurants close/ limited food options at least with large groups."
Read full review
Jonathan J wrote a tip Jan 2024
7 contributions1 helpful vote
1.0 of 5 bubbles
"Don't trust their promos"
Read full review
Patty wrote a tip Apr 2022
Lakeland, Florida7 contributions
5.0 of 5 bubbles
"Bring a sweater! It gets chilly at night."
Read full review
ArmandoEsquivel wrote a tip Apr 2018
63 contributions42 helpful votes
5.0 of 5 bubbles
"Get a shack in front of the lake. Make sure to arrange all of your business things to be managed by WiFi, there is no cell phone reception."
Read full review
Not the right property for you?
There are more places to choose from in the Mascota area.
PRICE RANGE
$322 - $518 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sierra lago resort and spa, sierra lago hotel juanacatlan
LOCATION
MexicoJaliscoMascota
NUMBER OF ROOMS
27
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SIERRA LAGO RESORT & SPA

Frequently Asked Questions about Sierra Lago Resort & Spa
What are some of the property amenities at Sierra Lago Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Sierra Lago Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sierra Lago Resort & Spa?
Yes, free parking is available to guests.
Are there opportunities to exercise at Sierra Lago Resort & Spa?
Yes, guests have access to a pool and a sauna during their stay.
Does Sierra Lago Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sierra Lago Resort & Spa?
Many travelers enjoy visiting Unfinished Temple de la Preciosa Sangre (7.8 miles).
Does Sierra Lago Resort & Spa have any great views?
Yes, guests often enjoy the mountain view available here.
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