Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Can you imagine a place still existing in this world, where you are so close to the sky that you really do believe you can reach out and touch the clouds and feel them softly enveloping you? There lies such a place, set in the great and verdant Mexican Sierra Madre, where it seems that time has totally stood still, just waiting for you to come and share in its eternal beauty and peace.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The location of the hotel is unbeatable. Gerardo López's attention was the most special. Not only his knowledge stood out but his natural good treatment of guests. He has a lot of desire to train and ease of learning and intuition, so I recommend that Tafer provide all his tools to maintain him and make his growth possible. The other staff are friendly but improveable. The food has improved a lot. There is an urgent need to refurbish the games room, which even features bottles with faded labels from the years and the sun. They should pay attention to cleaning the lobby chandeliers as they look dirty, otherwise it is a very well decorated and equipped area. Finally, I was disgusted to learn that they intend to increase the number of cabins. Although economically attractive, it detracts from exclusivity and makes the guest feel one more of the lot. In addition, the works are generating quite a lot of noise from early on, a situation that one does not think is exposed in a place like this. I would improve the road a lot or collaborate with local authorities to map out a more worthy path from El Galope to Sierra Lago before thinking about growing the room supply. Thanks for everything and I hope to return very soon. It became one of my favorite places in all of Mexico.
Read more
Automatically translated
Date of stay: December 2024Trip type: Traveled as a couple
Room Tip:Es necesario usar un vehículo apto para subir la montaña, no recomendable un sedan.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice place, everything looks new but they told us that it is already about 20 years old. What good maintenance!!!! The waiters were very hardworking, the 3 days we were there were the same waiters, Roberto was always on the lookout for the guests, carrying the coat rack, the special chair for babies and if any child started to cry Enrique would immediately distract them with a comment or offered something and they stopped crying. Enrique also attended to us, very friendly.
I didn't like the food that much but my husband did, maybe my taste buds are bad 😉
The weather was very pleasant, we were there at the beginning of August. They commented that it had been raining but it only rained on us one day and only for a few minutes.
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Venir en camionetas, el camino es empedrado pero con algunos hoyos.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a great place to rest and relax, we chose Sierra Lago to have our civil wedding and I highly recommend it, we decided to have an intimate wedding and they offered us Casa Lago to hold the event, everything seemed good to me and we had a good time. Roberto and Paty were always aware of the entire organization of the place and the reservations. I highly recommend it. The place has some opportunity points such as the means of transportation to the chapel restaurant, since you must arrive in carts and the service is not so fast. Half an hour for the cart to arrive for us and the same on the way back. In this place, which is outdoors, there is a lack of shade on the tables and it is very hot. I think they are not prepared to receive many people since on the second day of our stay the food service was not so pleasant. There were some foods mentioned on the menu. Because of how slow the service was, some of us had to leave the restaurant before our dish arrived because we had the event later. The breakfast and dinner restaurant is excellent. Very friendly staff.
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are customers of several years, as always everything spectacular Daniel has wonderful attention in all the areas he served us Isaac super friendly and especially Dianita reception , helped us to get a medication (literally send his mom to get it in the night so they could bring it in the morning) gestures worth a lot that only makes someone kind and good hearted The facilities are impeccable always, only in the pool area they removed better quality wines (which in the lobby or restaurant if you include it ) I think the service and quality of both food and beverages should be the same, from then on everything is spectacular But THIS WONDERFUL PLACE, we are delighted as always
Read more
Automatically translated
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is worth the somewhat high cost. But everything is super nice. And the food was very delicious, something rare in all-inclusives. The staff were generally attentive, with special mention to Gerardo from the games room, a very noble and attentive boy, my wife forgot her bag and went to look for us on his motorcycle to the restaurant for dinner. The place is highly recommended.
Read more
Date of stay: February 2024Trip type: Traveled as a couple
Room Tip:De preferencia ir en camioneta, pues esta algo rústico el camino entre los cerros del bosque.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had such a wonderful time, there was so much to do between kayaking, paddle boards, carriage rides, horseback riding and hiking along with the beautiful landscape along with the usual pool food and bars. We didn't have a chance to do everything.
The mountain location is so beautiful and relaxing it is a great place to get away to for peace and calm.
The staff was excellent, the non-english speaking staff were very very gracious and helpful to full full our every want and need. Used Google translate to help our Spanish speaking, and they were always eager to help figure out what they could do for us. Lilia, Daniel, Isaac, Alejandro, Christian, Domitila, Hector these are just a few of the whole staff we got to interact with and got to know the best and feel like we became friends with. They made our stay extra special. Leticia as general manager should be very proud. Thank you all so much for making our stay so very wonderful and we can't wait to see you all again!!!
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leticia Garcia, Propietario at Sierra Lago Resort & Spa
Responded Mar 27, 2023
Dear Mr. David good morning Thank you for giving us the opportunity to host you at Sierra Lago Resort & Spa and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guest satisfaction. It will be our honor to welcome you in the near future and offer you our sincere service. Kind regards General manager leticia garcia Sierra Lake Resort & Spa
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On our second occasion, we returned to spend a few days after the stress of preparing for our wedding. It was a delight, we had a couples massage with Amparo and I don't remember the name of the other girl, she was very relaxing, we recommend it 100%! The attention of the staff is exceptional, from reception, waitresses, to the bar and restaurant area. We met again with Isaac, who recognized us and greeted us with pleasure, giving us the best attention when taking care of the service of our table. I have nothing more to say, that every corner of the complex is beautiful! The bed is super comfortable and in general everything is perfect to rest and enjoy! The only thing that my husband and I observed is that many people do not leave tips, I suppose because it is all-inclusive, but I think it would be incredible if the staff could receive that extra for the good service and their attention, like tip, you have to bring cash for this.
We thank you very much, Sierra Lago team, see you soon!
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Lleva tu traje de baño, bloqueador solar y repelente, después de cierta hora suele haber...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent place to relax and disconnect from the outside world. Great service from ALL the staff especially Daniel in the Restaurant and Bar 🍷 The portions of the dishes are very abundant and the staff is excellent. The beautiful horses offer a ride that covers a bit of the mountains. You must come prepared with clothes for the cold, there are some fireplaces in front of the Lobby that the staff offers to light for as long as you like to stay, all the services offered by the place offer a unique experience for any age.
Read more
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very cozy rooms, incredible views everywhere you look, great attention from the staff. The food was varied and very delicious, the breakfast, lunch and dinner times were very accessible. Very varied activities to do at the hotel.
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All facilities very good. But the best, the staff. We were treated in luxury by the best Daniel and Alejandro, in the games room Gerardo, always very aware of what we might require, our maid Marisol and at the reception Paty and Lili, always very attentive. I hope the owners of this place continue to take great care of nature and the ecosystem, and that they do not overexploit it with too much construction.
Read more
Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
buenas tardes estimado Roberto.
la carretera es totalmente segura, la única recomendación es que los últimos 18 km es terracería le recomendamos un vehículo apto para este tipo de camino.
saludos .
Its better, if not you re going to pay more, you dont have options to go out for food and the cost for each Dish is hight, in all inclusive you have meals and beverages.
There are more places to choose from in the Mascota area.
PRICE RANGE
$322 - $518 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sierra lago resort and spa, sierra lago hotel juanacatlan
LOCATION
MexicoJaliscoMascota
NUMBER OF ROOMS
27
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.