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Cheaper
Average
Higher
About
4.0
#8 of 16 hotels in Cascade Township
Location
4.4
Rooms
4.2
Value
3.8
Cleanliness
3.8
Service
3.7
Sleep Quality
3.8
The Holiday Inn Express & Suites Grand Rapids Airport North Hotel provides quality and comfort.We bring the comforts of home to you while you are away with our spacious suites. We are conveniently located just 3 miles from Gerald R. Ford International Airport along with a Complimentary Airport Shuttle that will have you there in minutes! The Holiday Inn Express Grand Rapids Airport North guests can visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others. Guests also enjoy our close proximity to Fredrick Meijer Garden and Sculpture Park, Woodland Mall and Van Andel Arena. Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MSA Sports Fieldhouse.At the Holiday Inn Express and Suites Grand Rapids Airport North Hotel, you can Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns). When you arrive, take a dip in our indoor pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Holiday Inn Express & Suites Grand Rapids - Airport North, an IHG Hotel
57 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The hotel still feels new, and is kept very clean. The rooms are spacious with good working area and lots of natural light with the large windows. The only downside was that I had to turn on all the lights in the room at night to make it bright enough. Breakfast was well presented, and maintained. The only downside is that they plates they provide are thin paper plates, so you need 2 or 3 so they don't bend once you start to put on your food.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We only stayed one night, but I hate hotels with the energy-saving electricity card slots; they want you to put your room key into the slot to activate the room's electricity (but you can put any card into the slot if you want to charge your devices while you are out of the room). Front desk staff were warm and welcoming and the room was quiet, clean and comfortable. Masks were not required in the lobby, elevator, or hallways; hopefully COVID cleaning protocols were in effect. They had run out of pancake batter mix for my one breakfast, and the alternatives were not appealing; they could use a better selection of cold cereal and some fresh fruit. It's about a 15 minute drive to the airport and you can walk to a 24-hour Meijer market next door.
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Date of stay: September 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveling thru. Lobby was nice, desk attendant was pleasant and helpful. Room was clean, well maintained and had ample amenities. Plenty of space for luggage. The bed was comfortable. The breakfast was acceptable, actual real scrambled eggs (not frozen or pre made). Sausage, cereals, oatmeal, muffins and bagels, also yogurt. Some fruits would have been welcomed, there were some oranges but not appealing. Only criticism would be the pool area doesn’t go with the rest of hotel! Not maintained well. Floor not cleaned and shower was a rusty mess. We’re there three days and there was a dirty bandage on ground entire time along with other debris but had multiple signs wanting you to return chairs to tables where you found them! The exercise room had good equipment including weights, but had no air circulation so hot and stuffy. There is no sanitizer to use on machines before and after use and in three days the water container was empty! Would stay again!
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Holiday Inn offered up a very Covid safe environment not to mention a comfortable stay. The staff was fantastic and always helpful. The pool is open however you need to make a sudo reservation to utilize it. They have a nice outdoor area with plenty of seating, tables, and a gas fire pit which was nice to sit around during the evening. Due to Covid you are limited to preset bag breakfast but not bad juice muffin and fruit. They have a grocery store about a block away which was nice for grabbing room snacks.
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Date of stay: October 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandria de Boer, Marketing at Holiday Inn Express & Suites Grand Rapids - Airport North, an IHG Hotel
Responded Nov 18, 2020
Thank you so much for the kind review and thank you for recognizing and appreciating our Covid safety measures. We hope to see you again in the future!
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New hotel. Good location. Spacious rooms. Everything was modern and clean. The staff seemed friendly and will to help in any way possible. Housekeeping only left 1 regular coffee in the room so check before you go to bed if you are people that wake up and like to have a cup of caffeine before you leave the room.
Pillows are awful.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had an overnight stay for a wedding. We couldn’t believe how great this hotel was! Nice, clean, friendly staff, great amenities. There even were bonfire pits! The room was great - loved that it had a Keurig coffee maker, and soft and firm pillows, labeled by embroidery on the pillowcase! What a concept! The breakfast was nice, we really enjoyed the sausage gravy (yum!) Unfortunately the sausage patties were very salty. That is the only complaint that we have! We now have to find an excuse to go back!
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Date of stay: March 2022
Value
Rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
While I understand staff is short, that doesn’t give the staff the right to be rude and condescending. The hotel business is still a service business and customers deserve at least mutual respect. When my room was failed to be freshened (I didnt do full service as I wanted to give the hotel a break) the staff was very put out by my request for fresh towels. In addition, The hotel was diirty . Room lacked robust cleaning , halls needed to be wheel vacuumed/swept, things were broken. Really disappointing. I expect better from Holiday Inn.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Grand Rapids - Airport North, an IHG Hotel
Responded Oct 8, 2022
Hi michelledM6151NL, Thank you for staying with us for your leisure travel and sharing your experience. We appreciate you doing business with our IHG hotels. Our goal has always been to provide our guests with the best hospitality service, and I am sorry for your experience. I made sure our Hotel Management team gets to read your post to serve as coaching points and a reference for improvement. I hope you give us the chance to turn things around the next time you stay with us. Sincerely, Roshelle D. Case Manager
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We booked this hotel because of its proximity to the airport and airport shuttle. We had a one-week trip planned, flying out of GRR. When I made the reservation, I called the hotel and asked about leaving a car while we were away, airport shuttle, etc. I was given information about the rates for parking in the hotel lot between stays and told that I would pay separately for that service when checking in - not in advance. When we arrived the evening before our flight, we were told that the hotel discontinues this service during the busier season and that they decided four days prior to discontinue parking passes. "Francesca" who was at the front desk and described herself as the General Manager was unsympathetic, unwilling to honor what we were told, and unwilling to assist in locating alternative accommodation/parking. She admitted that we were the third or fourth people with the same issue. Certainly the hotel can change its parking policy, but it should give advance notice to customers who have already booked and are counting on that service. The biggest problem was the hostility of the staff toward any suggestion that the hotel had made a mistake.
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Date of stay: March 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Grand Rapids - Airport North, an IHG Hotel
Responded Apr 30, 2022
Hello Squatchable, Thank you for your stay and for taking the time to leave us feedback. We're determined to make your stay with us pleasant, and I am sorry to learn about the service and parking policy issues encountered during your visit. I have alerted the hotel management regarding your comments, and I trust that the actions that will be taken will avoid similar issues from happening again. I have also sent you a private message regarding your experience. I hope you give our hotel another try! Best regards, Clayton G. Case Manager IHGService
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If you need a nice, clean and friendly staffed hotel property near the GRR airport then you will not be disappointed in choosing this property. The indoor pool, fitness room and outdoor fire pit are open and available for use. Also near a plentiful amount of shopping and dining establishments.
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Date of stay: November 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandria de Boer, Marketing at Holiday Inn Express & Suites Grand Rapids - Airport North, an IHG Hotel
Responded Nov 18, 2020
Thank you for the review! I'm happy you enjoyed your stay and our amenities. We hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The way the walk is designed on the right side of the entrance, it's impossible to reach the front door in a wheelchair on the walk. The walk is accessible from the parking spaces but at the building it looks like a door but once you get to the building it's actually a window. Because of the landscaping it's impossible to reach the door without backtracking going back to the car, go back out to the parking lot and go through the lot to the front door. It's worse than no ramp at all since you THINK you can get into the building only to find out you can't.Check out the pictures. Solution: Just pave over the planting bed left of the front door, at least wide enough to allow a wheel chair acess to the front door.
We will be back to see if you are concerned about your handicap customers.
The rest of the visit was great and you would have received a 5 otherwise.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HIEGRAirportNorth, Director of Sales at Holiday Inn Express & Suites Grand Rapids - Airport North, an IHG Hotel
Responded Feb 24, 2020
Thank you so much for staying with us! We appreciate your feedback greatly. I will be sure to pass this information along to my superior management in hopes to get this taken care of as soon as possible.
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There are more places to choose from in the Cascade Township area.
PRICE RANGE
$98 - $123 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganKent CountyCascade Township
NUMBER OF ROOMS
114
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Does Holiday Inn Express & Suites Grand Rapids - Airport North, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express & Suites Grand Rapids - Airport North, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Express & Suites Grand Rapids - Airport North, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express & Suites Grand Rapids - Airport North, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
