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Secure, Clean, Simple and Conveniently located. We enjoyed our 7 night stay. Delectable continental breakfast included. Non Smoking room-floors. An excellent value for the money. Polite staff. Efficient and friendly taxi service available 24/7 right out front. Pleasantly surprised.
Fenced property. Full-time front door man. Decent continental breakfast. Complimentary bottled water in room with more available in vending machine. Comfortable rooms. Good housekeeping service. Only complaint is the faucet on the sinks have a fast, fine spray that can't be controlled, so the water...More
Stayed here for two nights on business. Breakfast was self serve with paper plates and plastic folks with options of eggs, toast or fruit. Rooms were dated and poorly maintained, I had a broken window and toilet. At night the hotel was noisy with a...More
Response from marlen c, Guest Relations Manager at City Express TepotzotlanResponded July 10, 2015
First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who...More
We booked AND PREPAID through a 3rd party vendor. The clerk couldn't find the reservation. We showed her our receipt. We logged into the website & showed the reservation. NOTHING. We argued for 20 minutes. It was late & pouring rain, so we agreed to...More
1 Thank Nathan G
Response from Marlen C, Guest Relations Manager at City Express TepotzotlanResponded October 27, 2014
First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the...More
We were invited to a wedding nearby the center and we decided to stayed overnight in this hotel. It is located about 10 minutes by car away from Tepotzotlan downtown. Since we had reservations the check in was easy and quick. We shared a room...More
1 Thank Ivette C
Response from ControlCalidad, Guest Relations Manager at City Express TepotzotlanResponded December 28, 2012
It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path.
We appreciate the confidence you had in sharing their experience and...More
$45 - $81 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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