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Brentwood Hotel

16 - 20 Kemp St, Kilbirnie 6241, New Zealand
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240 Reviews from our TripAdvisor Community

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Showing 234: English reviews
Dunedin, New Zealand
Level Contributor
100 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is close to Wellington airport and operates a complimentary shuttle van for transfers which is very handy. First impressions were good with efficient check-in and a modern and tidy lobby area, however the real age of the property becomes apparent as you wander the corridors and get to the rooms. Mine was clean with an adequate bed but... More 

Helpful?
Thank kiwi_dude
Level Contributor
3 reviews
2 of 5 stars Reviewed June 14, 2016 via mobile

Have stayed here a number of times. The whole place is tired. Only stay here because of the location. When another hotel opens near the airport the Brentwood will need to improve drastically to compete. Most of the staff are okay apart from the Receptionist who is in dire need of customer service training. She has been extremely rude every... More 

Helpful?
Thank Kiwivennie
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear Kiwivennie - Thank you for submitting your comments on your experiences of the Brentwood Hotel. It is disappointing to read that you have found the service from reception to be well below expectations as we certainly expect all of our staff to be welcoming and friendly. We will review your comments as we expect our service to be consistent... More 

Travelers are raving about these Kilbirnie hotels

England
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed June 10, 2016

Thank you again Brentwood for making our stay lovely. Our room was as before lovely and the staff were all very nice. It was great ringing on the free phone from the airport, you were there in five minutes to pick us up and you also transferred us back to the airport at 5am in the morning (this is a... More 

Helpful?
Thank Heartsutra
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear Heartsutra - thank you for submitting your favourable comments and review of the Brentwood Hotel after your recent stay. I am pleased to read that you enjoyed your stay, finding the staff helpful and appreciating the convenience of the airport shuttle service. We trust that you enjoyed your time in NZ and that you will find time to visit... More 

Foxton Beach, null, New Zealand
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 29, 2016 via mobile

Staid the night prior to a conference. The room was large, slightly dated but very clean. The restaurant was open till 10 and the staff were very friendly and happy to let us occupy the table till closing even though we were the only ones there. The only little issues I had was the front tiles are very slippery when... More 

Helpful?
Thank Juliette D
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear Juliette D - Thank you for taking time to comment on your recent stay at the Brentwood Hotel and it is good to see that you have chosen to stay with us again while attending conference. I am pleased that you found the restaurant staff accommodating and friendly. The front tiles are treated on a regular basis with an... More 

Brisbane
Level Contributor
62 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 27, 2016 via mobile

Stayed here for two nights to attend a funeral. Close to the airport which is convenient if you have an early start however parking is a problem. Both nights we had to double park as I think they let the parks out to the public. Our room was in an older part of the hotel down a passageway with wooden... More 

Helpful?
Thank Brisvegas_Boy
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear Brisvegas_Boy - Thank you for taking time to comment on your recent stay at the Brentwood Hotel. I appreciate that our location was convenient for the purpose of your visit to Wellington. We do not let our carparks out to the public, the high demand for car parks through May was reflective of the type of business over this... More 

Brisbane, Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 25, 2016

Whilst the entrance lobby was immaculate in its presentation, our rooms were very poorly maintained with the external door which opened onto the car park, did not lock at all. The beds were dreadful and definitely needed replacing! This motel was very close to the airport yet we had to find a car park at the back of the motel... More 

Helpful?
Thank Kimplusthree
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear Kimplusthree - Thank you for taking time to comment on your recent stay at the Brentwood Hotel. I am disappointed to read that your stay with us fell below your expectations. The external doors of the rooms to the front car park are self-locking, they can only be unlocked via key entry, but allow for exiting without the need... More 

Queenstown
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed May 23, 2016

We stayed at the Brentwood initially for a sporting event (7 nights) and then again (10 days later) for one night. Our choice of hotels was made due to the location of the hotel close to the Aquatic Centre and I am glad we did. Nothing I encountered disappointed me. The bed was really comfortable, the room spacious enough to... More 

Helpful?
Thank 62coyote
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear 62coyote - Thank you for submitting your favourable comments on your two most recent experiences of the Brentwood Hotel. I am pleased to read that our location close to the Aquatic Centre worked well for you while attending the sports event and to see that you retuned to stay with us again not long after. I am pleased that... More 

Dunedin, New Zealand
Level Contributor
279 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed May 20, 2016

I was there recently for a business meeting. The shuttle from the airport was prompt and handy. The rooms were clean and well equipped. The food was fulling and the wifi access worked. Sure its a bit old in places but it has everything you need and its close the airport.

Helpful?
Thank Bruce M
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear Bruce M - Thank you for taking time to comment on your recent stay at the Brentwood Hotel. It is pleasing to read that found the hotel suitable for your needs while attending a meeting. It is also good to see that you found the shuttle service prompt and our location convenient to the airport. I trust that we... More 

Otago
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 17, 2016

The reception and reception staff are great as were all the staff we met during our stay. Unfortunately although the room was comfortable it shows its age as does the corridor floor needs upgrading as did the chair table and definitely the fridge. Had the feeling of being "parked down the back. Door to parking area from room didnt shut... More 

Helpful?
Thank NoeliOtago
Anthony D, General Manager at Brentwood Hotel, responded to this review

Dear NoeliOtago - Thank you for taking time to comment on your recent stay at the Brentwood Hotel. I am pleased that you found all of the staff helpful during the course of your stay. Due to the layout of the hotel, a low level sprawling complex, there are rooms which are toward the rear of the property, these being... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Brentwood Hotel

Address: 16 - 20 Kemp St, Kilbirnie 6241, New Zealand
Location: New Zealand > North Island > Greater Wellington > Kilbirnie
Price Range: $90 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Brentwood Hotel 3.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Brentwood Hotel Wellington
Brentwood Hotel Greater Wellington/Kilbirnie
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