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Happily, It's a clean, comfortable room, reasonably priced, friendly, competent staff.
It's a Continental Breakfast not the typical hot breakfast. Properties have three floors "No elevator".
It's a work in progress. All the current facilities are functional but dilapidated. It's old Army Barracks.
Lodging is an old Army barracks that was converted to guest quarters. Building is old, dirty and disgusting. The building has no elevator and you will have to hoof your luggage to the third floor like I had to do and I am handicapped! Wi-Fi...More
Response from Stephanie C, General Manager at IHG Army Hotels on Fort Carson Colorado InnResponded 3 weeks ago
Thank you for your feedback. I apologize our hotel did not meet your expectations. Our team strives to exceed guest expectations with service and cleanliness. Yes, we did inherit from the Army buildings in need of remodel. The positive is that we will have...More
as we drove up to the hotel, I had a very bad feeling. what hotel does window unit air conditioning? walked up 3 flights of stairs (no elevator), and into my room. I was absolutely shocked. these are very old barracks rooms poorly converted into...More
Response from IHGService, Guest Relations Manager at IHG Army Hotels on Fort Carson Colorado InnResponded May 6, 2017
We appreciate you for sharing your review about your recent stay.
We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received.I apologize for any inconvenience you might have experienced. I have...More
This property is so outdated and shabby!!!! I actually looked for bed bugs. The room smelled, they don't come in to your room to do anything on the weekend. Free breakfast, but it's just continental. Didn't have a problem with the wifi, so that was...More
Thank LeAnn F
Response from Stephanie C, General Manager at IHG Army Hotels on Fort Carson Colorado InnResponded March 21, 2017
Thank you for providing feedback on your stay with us. I apologize that our property did not meet your expectations. IHG along with our owners, are working diligently to improve, as we near commencement of replacing the Army's Lodging facilities with a new build...More
The property is older but the price is half the cost of the normal Colorado Springs Hotel and Free Breakfast, free wireless, use of internet computers and printing, nice playground for the kids and I love the Tub instead of a shower.
Best of all...More
The only renovations were to cure the serious infrastructure repair backlogs that Army Lodging left behind. The facilities will be demoed and replaced with a brand new hotel on the same site in the next four years...
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"You will pretty much get whatever room is available."