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Holiday Inn West Kelowna

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2569 Dobbin Rd Hwy 97, West Kelowna, British Columbia V4T 2J6 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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$97
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Free cancellation until 09/28/20
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$97
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Free cancellation until 09/29/20
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (47)
Room & Suite (33)
Dining (4)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn West Kelowna
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 5 hotels in West Kelowna
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn West Kelowna Nestled in the heart of the Okanagan Valley in West Kelowna, this Holiday Inn hotel is a short drive from Okanagan attractions and BC's renowned wineries. Business travelers to our West Kelowna hotel enjoy the convenience of our flexible meeting facilities. Our four meeting rooms can be modified for multiple configurations, and our catering and helpful staff make Holiday Inn the perfect place for guests' meetings, seminars and celebrations. Recently renovated and re-opened, our ballroom is perfect for hosting a wedding reception or company event. Guests also benefit from close proximity to local businesses and attractions. While there is plenty to do in West Kelowna, outdoor activities are easily the most popular Okanagan attractions for visitors at our Holiday Inn hotel. For ski enthusiasts, Crystal Mountain is a scenic 30 minute drive away, and Big White Ski Resort has a shuttle that picks up guests at our door. Also within close proximity are several golf courses, Okanagan Lake and many shopping centres. Our suburban West Kelowna hotel's amenities include an indoor/outdoor saltwater swimming pool, outdoor whirlpool, fitness centre, complimentary high-speed wireless Internet access, and an on-site restaurant and lounge. Whether you are in town for the Wine Festival or business, our Holiday Inn West Kelowna hotel's friendly and helpful staff will take great care in ensuring you have a memorable stay.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Hiking
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Complimentary tea
Happy hour
Special diet menus
Vending machine
Skiing
Water park
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Photo copier / fax In business center
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun deck
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Kitchenette
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
Dutch
263Reviews2Q+A51Room tips

Reviews

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Popular mentions
Olsson80 wrote a review Jul 2020
Golden, Canada12 contributions10 helpful votes
This hotel had major issues with cleanliness. The front desk staff were kind at check-in, but our room smelled like musty urine when entering. We shrugged it off as an old hotel, but the issues continued. I discovered a small pool of toothpaste - or what looked like the foam that falls from one's mouth when brushing their teeth - on the carpet and splattered on the bathroom walls. I washed it off, gagging, as we were in a hurry to meet someone. There were fingerprints on the fridge door handle and on the windows, which is unacceptable during covid-19. I should not be able to see fingerprints, including their patterns on any surface; janitorial staff should be wearing gloves during Covid-19, and if that's residual from another guest...even worse! We left for the afternoon and evening and arrived back late, when I noticed the bed had some hairs in it, the sheets were oddly wrinkled and my pillow smelled of fresh body odor. When I say "fresh", I mean it smelled like another guest's armpits after a triathlon :( You could hear some talking and banging throughout the night. I mentioned some of my concerns at check-out and staff was very kind, offering me a $50 discount. She was lovely; however, I still paid $150 for what I believe was a risk to the safety of myself and my children during Covid-19, where you expect hotels to uphold cleanliness standards - even basic for crying out loud - during a pandemic.
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Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip: If there are renovated rooms, request one! Our room was dated, with echoes of the 90s. s
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1 Helpful vote
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Devlin M wrote a review Jul 2020
1 contribution
If you are looking for a relaxing time, do not stay at this hotel. The room that was given to us had super loud guests beside us and management in the end said it was our fault for not contacting them
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Date of stay: July 2020
Rooms
Service
Sleep Quality
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shiela c wrote a review Jul 2020
1 contribution
My nephew had a little accident and the front desk did not have any first aid kit. Did not offer anything but to call ambulance (for a burn?!) I work at Holiday Inn too and we always make sure our kits are complete and not expired. Our rooms have pee odour and carpets were dirty! This is my second review as my first review was not posted as the property probably knows that I will be telling my story.
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Date of stay: June 2020Trip type: Traveled with family
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Response from Steven McGuire, Owner at Holiday Inn West Kelowna
Responded 4 weeks ago
Dear 1008shiela, Thank you for your candid review. I am sorry to hear you were not offered any form of solution for the burn your nephew sustained as we have 6 fully stocked First Aid, as well as trained First Aid Attendants on site. I will make sure to review all the policies and procedures with everyone at the Front Desk so they are aware what to do when a guest needs some form of First Aid. Sincerely, Julie Biesen Guest
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Reviewer R wrote a review May 2020
5 contributions3 helpful votes
The staff were very attentive, cleanliness was excellent very happy. always greeted when entered of left the hotel. parking very good easy to get in and out of west kelowna and only 15 minutes to kelowna. always offered my dog a treat which i really appreciate
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Date of stay: May 2020
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Response from Steven M, Front Office Manager at Holiday Inn West Kelowna
Responded May 5, 2020
Dear R, Thank you for your review! We absolutely love welcoming dogs to our property, and having treats behind the Front Desk gives us the opportunity to get to know both the dogs and the owners :-) I am very pleased to see you had a great stay while exploring the West Kelowna/Kelowna area, all while being surrounded by happy and friendly staff. Thank you again for staying with us and we hope to welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager
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Dave L wrote a review May 2020
1 contribution
Absolutely disgusted Bloody sheets. Bodily fluids.hair everywhere dusty. I will never recommend this place again. And all during the covid pandemic when a clean environment is a must !!!! Never again holiday inn
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Date of stay: May 2020Trip type: Traveled as a couple
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Response from Steven M, Front Office Manager at Holiday Inn West Kelowna
Responded May 5, 2020
Dear T2408IOdavel, Thank you for submitting your feedback on your most recent experience at our property. I would like to start by offering my sincerest apologies to you, as there is never any excuse for not having the rooms at 100%. We will be reviewing your feedback with all the departments involved to make sure that a situation like this does not repeat itself. Thank you again for your feedback and please know that you can always reach out to me personally at gsm@holidayinnwestkelowna.com if there is any more details you'd like to disclose. Sincerely, Julie Biesen Guest Services Manager
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Previous
PRICE RANGE
$86 - $212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn kelowna sw-westbank hotel west kelowna, holiday inn westbank, westbank holiday inn
LOCATION
CanadaBritish ColumbiaOkanagan ValleyWest Kelowna
NUMBER OF ROOMS
77
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Frequently Asked Questions about Holiday Inn West Kelowna
Which popular attractions are close to Holiday Inn West Kelowna?
Nearby attractions include Paynter's Fruit Market (0.2 miles), Westbank Museum & West Kelowna Visitor Centre (0.6 miles), and Landmark Cinemas Encore West Kelowna (0.6 miles).
What are some of the property amenities at Holiday Inn West Kelowna?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn West Kelowna?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn West Kelowna?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn West Kelowna?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn West Kelowna?
Conveniently located restaurants include Pizzamoreh, Krasna Indian Cuisine, and Everest Indian Restaurant.
Are there opportunities to exercise at Holiday Inn West Kelowna?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Holiday Inn West Kelowna have an airport shuttle?
Yes, Holiday Inn West Kelowna offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn West Kelowna?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn West Kelowna?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn West Kelowna offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.