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BEST WESTERN PLUS Wine Country Hotel & Suites

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BEST WESTERN PLUS Wine Country Hotel & Suites
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578 Reviews from our TripAdvisor Community

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Showing 568: English reviews
chilliwack, British Columbia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed for 2 nights July 8/9. Check in went smoothly (we checked in mid day Friday) however 2 other members of our group who checked in during the evening shift both had issues with the unfriendliness of the front desk, including a visual "eye roll" by the lady when she was asked a basic question. Our... More 

Helpful?
Thank abbyford
BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Many thanks for the review. I am so sorry that you could not use our Jacuzzi but we had a pollution problem there which was not anticipated. Water issues cannot just be left and being a weekend, it is quite difficult to get something repaired. If you come to the Valley again, please do let me know, I would really... More 

Calgary, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here 2 nights, was just basic, the breakfast was good, room was clean enough. The waterslide and pool area are very small. We booked a disabled room for a relative in a wheelchair and that was a great amenity.

Helpful?
Thank esthera A
BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

I am glad that you enjoyed your stay and do hope that you had a great time in the Okanagan More 

Calgary, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed in early July in this property. At night I went to front desk to ask for creamer for a tea or a milk. The front desk staff said that they don't serve creamer nor the milk for the tea and i was directed to Tim Horton. Room space cleaning was good but front desk staff unprofessional.

Helpful?
2 Thank Samarth K
BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Yes, they could have given you some, I am so sorry that he did not. I certainly will talk to our Night Auditor, my apology More 

Germany
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

As a family of four (2 kids) we definitely experienced the most unfriendly service in a Hotel ever. Mainly two women at the front desk won the gold medal in not being customer oriented at all! In addition, the pool appeared dirty, yet creamy! Promising as a main advantage of their place the great pool with water slide, definitely not... More 

Helpful?
1 Thank korfia
BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

it is too bad that you experienced our hotel negatively. I certainly will talk to our staff about your review. Our pool is actually fine. Our water comes from the mountain reservoir and sometime looks murky but is not. We pay a lot of attention to our pool and measure it three times daily. I do wish you a super... More 

Osooyos, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was recently built which puts it in a higher class over other Best Westerns that were converted. Breakfast and waterslide is a bonus. The beds are comfy and décor is modern. Our 2-queen's room had a balcony that overlooked the golf course which was nice. Rooms are slightly smaller than the nearby Holiday Inn, but conveniently located just... More 

Review collected in partnership with Best Western

Helpful?
Thank Thomas W
BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Many thanks Thomas for the review, it is greatly appreciated. I do hope that you had a chance to experience our beautiful area. We now have every Friday Music in the Park during the Summer which is an experience for the whole Family. We do hope to greet you again at some time More 

Delta, British Columbia, Canada
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Great hotel. The continental breakfast was the best. Room was clean. We had a balcony where we could look out at the golf course. Highly recommended. The front desk staff were friendly as well as helpful. Would stay at this location again for sure.

Helpful?
Thank Johnboy535
BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Thank you for your response, we certainly appreciate the time you spend to write it. I do hope that you enjoyed the great Okanagan Valley and its Wineries More 

Kelowna, Canada
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice people working here. Georgette was a whirl wind, cleaning and helping at the continental breakfast. Rooms were clean and quiet. We had a pet friendly room that was spotless. Lots of parking. Close to shopping and other amenities. Good pricing even with the business of the long weekend.

Helpful?
Thank James H
BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Thank you so much for your review which is really appreciated. It is good to see that you enjoued yourself, hope you had the opportunity to see our beautiful region as well More 

Mission, Canada
Level Contributor
139 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The front desk staff were very friendly and helpful. Our room with a king size bed was absolutely spotless. The bed and pillows were one of the best we've ever slept on in all our travels - I didn't want to get up it was that comfy. There is a pool with a waterslide and a jacuzzi, which our friends... More 

Helpful?
Thank leslie026
BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Many thanks for that wonderful review. we just have started to change our pillows. You have written one of the more extensive ones. Yes, we are living in a wonderful area, not only for shopping but for out door activities as well. I hope you had the opportunity to go to the Waterpark which is 5 minutes from us. Many... More 

Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was nice, the linen was fresh, the room was clean and tidy. Only a couple of issues with the room; the bathroom door was unbalanced and kept swinging shut on its own - resulting in a bumped elbow or three. The closer on the faucet for the sink plug broke on the first morning, and was still broken... More 

Review collected in partnership with Best Western

Helpful?
Thank Maureen L
BWWK, Front Office Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Many thanks for letting us know the issues with your room which has been repaired. I do hope that you will me know when you come to the Okanagan again as I would like to rectify your previous stay More 

Regina, Canada
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed one night, had a king bed on the ground floor. The waterslide was fun, the hot tub could have been a bit hotter, felt like a bath. The room had a fridge and microwave. Bed was comfortable with lots of pillows. Shower had lots of pressure. Room was clean. Breakfast was ok, too much processed foods for my... More 

Helpful?
Thank C481
BWWK, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review

Many thanks for your review. Yes, it sometimes is an issue as we do not have a Restaurant. However, we do have a lot of healthy items such as local fruit, gluten free bread and cereals plus soya milk. I do hope that we will greet you again in the future More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Double Queen Room (36)
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Executive Business Suite (46)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas. ... more   less 

Additional Information about BEST WESTERN PLUS Wine Country Hotel & Suites

Address: Kelowna/West Kelowna 3460 Carrington Rd | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1, Canada
Location: Canada > British Columbia > Okanagan Valley > West Kelowna
Price Range: $111 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Wine Country Hotel & Suites 2.5*
Number of rooms: 99
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Also Known As:
BEST WESTERN PLUS Wine Country Hotel & Suites Kelowna/West Kelowna
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