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45 Kew Road, Richmond-upon-Thames TW9 2NQ England
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Traveler (77)
Dining (27)
Room & Suite (16)

About

#2 of 21 B&Bs / Inns in Richmond-upon-Thames
Location
4.8
Cleanliness
4.5
Service
4.4
Value
4.2
The Orange Tree Hotel offers 13 beautiful, boutique bedrooms nestled above it's stunning bar and restaurant. From a fantastic British menu to a deliciously unique cocktail and beverage selection, The Orange Tree has something for everyone. Located just a stone's throw from Richmond Station and next to the legendary Orange Tree Theatre, The Orange Tree Hotel is situated perfectly to enjoy all of Richmond.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Wine / champagne
Outdoor furniture
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Room features
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Complimentary toiletries
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English

Location

Full view
90Good for walkers
Grade: 90 out of 100
84Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
213Reviews4Q+A31Room tips
Traveler rating
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  • 9
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Popular mentions
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Alex P wrote a review Nov 2022
Warwick, United Kingdom
We stayed in a feature room. The rooms really are beautiful but this was spoilt by a constantly dripping tap in the bath which was in the room, this meant no sleep!!!! Breakfast service was really poor, very slow, staff had to hunt down teabags which took ages, the food order was taken incorrectly which resulted in my meal arriving after everyone else had finished!! The order was still wrong and the member of staff was then rude and dismissive. It’s such a shame as they have got so much right but they do not have the customer care skills that you’d expect given the price of the room!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Youngs Pubs, Owner at The Orange Tree Hotel
Responded 1 week ago
Dear Alex Thank you for the honest review We’re sorry to hear of your experience, would you kindly email us directly as we are investigating what happened with service? Our direct email is orangetree@youngs.Co.uk We look forward to hearing from you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ann S wrote a review Nov 2022
10 contributions5 helpful votes
Beautiful feature rooms, very clean and spacious, friendly and helpful reception staff, however very let down by breakfast. Very slow to serve, incomplete orders, cold food and poor customer service.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Youngs Pubs, Owner at The Orange Tree Hotel
Responded 1 week ago
Dear Ann Thank you for your review We are disappointed to hear of your breakfast service and would like to hear more Kindly contact us via email Orangetree@youngs.co.uk Kind regards Nicole Baboli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
alan s wrote a review Sep 2022
2 contributions1 helpful vote
Stayed here for two nights with my wife and in-laws in two rooms. Both rooms were large and very well presented. Had breakfast and dinner, both of which were great quality. Pub itself was really nice, had a great vibe to it especially on an evening. Definitely worthy of note were the staff. Super helpful and friendly, made us feel very welcome and made our stay even more special.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Youngs Pubs, Owner at The Orange Tree Hotel
Responded Sep 23, 2022
Hello Thank you for your amazing review, we are super pleased to hear our team made all of your stay special ! We hope to see you all again soon! Kind regards Nicole Baboli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Danielle B wrote a review Aug 2022
Portsmouth, United Kingdom6 contributions4 helpful votes
A good hotel over a pub???? Yes, it is, and can happen. The rooms are beautifully decorated. The beds are extremely comfortable. Room service is superb. Breakfast, lunch and dinner is on the high end of pub food. This place is a little gem. We've been here three times, and always experienced good service for a hotel above a pub.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Youngs Pubs, Owner at The Orange Tree Hotel
Responded Aug 23, 2022
Dear titcheev Thank you for the amazing review We’re so happy you had a pleasant stay! We hope to see you soon Kind regards Nicole Baboli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bubbles wrote a review Jul 2022
London, United Kingdom1 contribution
I came to go to Kew Gardens, the location was spectacular , right in the heart of Richmond! The walking distance from the hotel is roughly between 15 to 20 mins, you have the station and bus stop two min walk from the hotel Staff where superb! I couldn’t feel more at home! Always welcoming with a lovely smile. They ensured my stay was well and helped with all my stuff and also recommended so much for me to do on my stay. I would defo recommend this to EVERYONE ! It is one of the places to be !!!! Definitely coming back again
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Date of stay: July 2022Trip type: Traveled solo
Room Tip: Does not have a lift as it is a listed building
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Youngs Pubs, Owner at The Orange Tree Hotel
Responded Aug 2, 2022
Hello Nomad ThaNk you for the amazing review!! We’re so pleased you enjoyed your stay We can’t waiting to welcome you back Kind regards Nicole Baboli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
soeko kato wrote a review Jul 2022
1 contribution
+1
We stayed 2weeks at The Orange Tree Hotel for visiting The National Archives(Kew) and we enjoyed stay very much. It's located 3minutes from Richmond Train Station and bus stop, and very convenient to travel several areas. It's wonderful lovely hotel and we enjoyed great foods everyday. I can't forget Full English Breakfast! And also we enjoyed beer every night. I recommend trying YOUNG SUN PALE ALE!! All hotel staff were amazing! We hope see you them soon!! --- ナショナルアーカイブス(Kew)で資料収集を行うため、オレンジツリーホテルに2週間滞在しました。ホテルは電車とバスのリッチモンド駅から徒歩3分ほどの場所にあるため、どこに行くにも非常に便利なロケーションです。 ホテルは非常にカジュアルで洒落た雰囲気ですし、毎日綺麗に清掃してくださいます。また食事も非常に美味しく、特にフルイングリッシュブレックファーストは忘れられません! 1階にあるパブでも美味しい食事とビールを毎日楽しむことができます。ヤングサンペールエールをぜひ試してください! ホテルのスタッフの皆様は非常に親切で暖かく、ホテル自体がホームのように落ち着けます。早くまた訪問したいです!
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Youngs Pubs, Owner at The Orange Tree Hotel
Responded Aug 2, 2022
Hello Soekonato Thank you so much for your amazing review We’re so glad you had an amazing stay and hope to welcome you back soon!! Kind regards Nicole Baboli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SammiW wrote a review Jul 2022
66 contributions39 helpful votes
Youngs Pub in a great part of London.Staff are wonderful but kitchen let’s it down,Sunday Lunch not great and Breakfast was a shocker,probably a lack of experience in the kitchen,but still it was a nice stay and would happily visit here again!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Youngs Pubs, Owner at The Orange Tree Hotel
Responded Jul 26, 2022
Hello Jeffdon10 Thank you for your honest review, we will pass the message to the kitchen team and speak to this to prevent this in future services We look forward to welcoming you back in the future Kind regards Nicole Baboli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shirley R wrote a review Jul 2022
2 contributions
Visited for the second time. As thoroughly enjoyed the food and customer service. Evening visit this time. Not the same atmosphere as the afternoon visit. Very quiet however it was a very hot evening. When the food arrived I could only see lettuce? On examination it appeared that there was a disproportionately over powering bed if lettuce. I had to remove said lettuce to find other ingredients. When asked by a member of staff, how was the meal I gave him the small plate piled high with lettuce, and told him I wasn't happy. He said he would inform the chef. No one came with an explanation. Had someone come and explained the structure of the meal I would have been happy. This has made me questioned will I return. Probably not!!!!!!
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Youngs Pubs, Owner at The Orange Tree Hotel
Responded Jul 20, 2022
Hello Shirley, Thank you for your review. We apologies for your experience with us and would like for you to contact us on orangetree@youngs.co.uk regarding this matter. I look forward to your email Kind regards Nicole Baboli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David L wrote a review Jul 2022
1 contribution
We're visiting Kew Gardens and this place was perfect! Lovely place right nice next to the station and plenty of things to do around the hotel! The staff were so friendly and really helpful and truly made us feel at home while we were there. The room was really nice and cozy with some interesting decor. Would definitely visit again!!
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Youngs Pubs, Owner at The Orange Tree Hotel
Responded Jul 13, 2022
Hey David Thank you for your lovely review!! We’re so glad you enjoyed your stay. We look forward to welcoming you back in the future Kindest regards Nicole Baboli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kodee W wrote a review Jul 2022
2 contributions
Came back here to stay while we visited for Wimbledon finals. Paid the extra cost for the featured room and it was worth every penny! Beautiful room! Highly recommend it. Breakfast was very busy so a little wait for the food but was lovely!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Youngs Pubs, Owner at The Orange Tree Hotel
Responded Jul 13, 2022
Hey Kodee Thank you for your amazing review!! Apologies for the wait in breakfast, we’re glad you enjoyed it all! We look forward to welcoming you back soon Kindest regards Nicole Baboli
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$133 - $168 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandGreater LondonRichmond-upon-Thames
NUMBER OF ROOMS
13
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THE ORANGE TREE HOTEL - Updated 2022 Prices & Reviews (Richmond-upon-Thames, England)

Frequently Asked Questions about The Orange Tree Hotel
Which popular attractions are close to The Orange Tree Hotel?
Nearby attractions include Richmond Theatre (0.2 miles), The Library Pot (0.2 miles), and Orange Tree Theatre (0.00 miles).
What are some of the property amenities at The Orange Tree Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Orange Tree Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Orange Tree Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
What are some restaurants close to The Orange Tree Hotel?
Conveniently located restaurants include Treviso Restaurant, Pizzería portofino, and The Britannia.
Is The Orange Tree Hotel located near the city center?
Yes, it is 0.1 miles away from the center of Richmond-upon-Thames.
Are any cleaning services offered at The Orange Tree Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Orange Tree Hotel?
Many travelers enjoy visiting Hampton Court Palace (4.5 miles), York House Gardens (1.5 miles), and Syon House and Park (1.0 miles).