We stayed in a feature room. The rooms really are beautiful but this was spoilt by a constantly dripping tap in the bath which was in the room, this meant no sleep!!!! Breakfast service was really poor, very slow, staff had to hunt down teabags which took ages, the food order was taken incorrectly which resulted in my meal arriving after everyone else had finished!! The order was still wrong and the member of staff was then rude and dismissive. It’s such a shame as they have got so much right but they do not have the customer care skills that you’d expect given the price of the room!
Beautiful feature rooms, very clean and spacious, friendly and helpful reception staff, however very let down by breakfast. Very slow to serve, incomplete orders, cold food and poor customer service.
Stayed here for two nights with my wife and in-laws in two rooms. Both rooms were large and very well presented. Had breakfast and dinner, both of which were great quality. Pub itself was really nice, had a great vibe to it especially on an evening. Definitely worthy of note were the staff. Super helpful and friendly, made us feel very welcome and made our stay even more special.
A good hotel over a pub???? Yes, it is, and can happen. The rooms are beautifully decorated. The beds are extremely comfortable. Room service is superb. Breakfast, lunch and dinner is on the high end of pub food. This place is a little gem. We've been here three times, and always experienced good service for a hotel above a pub.
I came to go to Kew Gardens, the location was spectacular , right in the heart of Richmond! The walking distance from the hotel is roughly between 15 to 20 mins, you have the station and bus stop two min walk from the hotel Staff where superb! I couldn’t feel more at home! Always welcoming with a lovely smile. They ensured my stay was well and helped with all my stuff and also recommended so much for me to do on my stay. I would defo recommend this to EVERYONE ! It is one of the places to be !!!! Definitely coming back again
We stayed 2weeks at The Orange Tree Hotel for visiting The National Archives(Kew) and we enjoyed stay very much. It's located 3minutes from Richmond Train Station and bus stop, and very convenient to travel several areas. It's wonderful lovely hotel and we enjoyed great foods everyday. I can't forget Full English Breakfast! And also we enjoyed beer every night. I recommend trying YOUNG SUN PALE ALE!! All hotel staff were amazing! We hope see you them soon!! --- ナショナルアーカイブス（Kew）で資料収集を行うため、オレンジツリーホテルに2週間滞在しました。ホテルは電車とバスのリッチモンド駅から徒歩3分ほどの場所にあるため、どこに行くにも非常に便利なロケーションです。 ホテルは非常にカジュアルで洒落た雰囲気ですし、毎日綺麗に清掃してくださいます。また食事も非常に美味しく、特にフルイングリッシュブレックファーストは忘れられません！ 1階にあるパブでも美味しい食事とビールを毎日楽しむことができます。ヤングサンペールエールをぜひ試してください！ ホテルのスタッフの皆様は非常に親切で暖かく、ホテル自体がホームのように落ち着けます。早くまた訪問したいです！
Youngs Pub in a great part of London.Staff are wonderful but kitchen let’s it down,Sunday Lunch not great and Breakfast was a shocker,probably a lack of experience in the kitchen,but still it was a nice stay and would happily visit here again!
Visited for the second time. As thoroughly enjoyed the food and customer service. Evening visit this time. Not the same atmosphere as the afternoon visit. Very quiet however it was a very hot evening. When the food arrived I could only see lettuce? On examination it appeared that there was a disproportionately over powering bed if lettuce. I had to remove said lettuce to find other ingredients. When asked by a member of staff, how was the meal I gave him the small plate piled high with lettuce, and told him I wasn't happy. He said he would inform the chef. No one came with an explanation. Had someone come and explained the structure of the meal I would have been happy. This has made me questioned will I return. Probably not!!!!!!
We're visiting Kew Gardens and this place was perfect! Lovely place right nice next to the station and plenty of things to do around the hotel! The staff were so friendly and really helpful and truly made us feel at home while we were there. The room was really nice and cozy with some interesting decor. Would definitely visit again!!
Came back here to stay while we visited for Wimbledon finals. Paid the extra cost for the featured room and it was worth every penny! Beautiful room! Highly recommend it. Breakfast was very busy so a little wait for the food but was lovely!