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Richmond Gate Hotel

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Richmond Gate Hotel
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815 Reviews from our TripAdvisor Community

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Showing 799: English reviews
Southampton, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

the website for this hotel looks very nice but unfortunately the hotel is very old and dated and staff do not have a clue. Dinner was a very rushed affair and very plain with not a great deal of choice wine served in incorrect glasses and dinner plates taken away before you have finished your last mouthful. also the leisure... More 

Helpful?
1 Thank dcsoton
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was disappointed to read that your stay in the main was a not a success. I admit some of our product was in need of redecoration and updating and as a result we commenced work in January initially this started in our leisure club where we have had a... More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We received a wedding gift to visit here for afternoon tea. We told the receptionist we have afternoon tea booked, all seemed fine, we were then seated and greeted by our waiter who supposedly was meant to look after us. Our waiter was completely clueless to afternoon tea and how you should treat your guests, he never gave us a... More 

Helpful?
1 Thank TejKalsi
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent review. I was very sorry to read that you described Afternoon tea with us as you have and I am genuinely sorry that your wedding gift did not meet with your expectations please accept my sincere apology. I am at a loss as to the lack of service you describe normally each table would be... More 

Cardiff, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Lovely modern and clean room and good facilities. Parking available at low cost. Local pub for a great meal and close enough to wander down to the Richmond waterfront. Only stayed for one night but would return due to location, cleanliness and good value.

Helpful?
Thank Sally E
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was pleased to read that overall you had a good stay with us and how much you had enjoyed many aspects of the hotel. It would be our pleasure to welcome you back to the hotel on a future visit. Nick Henry General Manager More 

Poole
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was very busy with in house weddings and consequently the staff were stretched and on occasions somewhat chaotic, but they were always friendly and kind and when we returned home and my wife found she have inadvertently left some items of clothing in the room, they searched for them and sent them to us by post the very... More 

Helpful?
Thank TatsfieldPoole
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you so much for your recent comments on the tripadvisor website. I was delighted to read how much you had enjoyed your break with us. As General Manager it is always great to read a good honest review but it even better to read one that’s factual, complimentary, fair and helpful. I was also extremely pleased to read that... More 

Aughton, Lancs
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my 3rd stay at the Richmond Gate Hotel and it probably won't be my last! Our room was at the front of the hotel on the second floor and was beautifully decorated, spacious and well equipped. This is the older part of the hotel which doesn't have a lift and so not recommended if you have mobility issues.... More 

Helpful?
Thank DollyAughton
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was delighted to read how much you had enjoyed your recent stay with us especially from a returning guest. It is always a huge honour to read comments about the service team members have provided. I do hope you continue to choose to stay with us. I look forward... More 

Chester
1 review
5 of 5 stars Reviewed 1 week ago

We stayed for two nights when visiting Kew Gardens and had the most wonderful stay. Richmond is a fabulous location for a short break, it has a lovely park and riverside pathway, you can walk for miles straight from the hotel. Very easy to reach via tube and train, took us less than 30 mins to get right into central... More 

Helpful?
Thank Buttertubs
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was extremely pleased to read that you had enjoyed your stay with us. I was also delighted to learn that you felt looked after by the team they are indeed one of our greatest assets. I am glad you enjoyed using Cedars leisure club and its facilities I will... More 

Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is quaint. Rooms are really small and cramped. Its not a full fledged service hotel. Not fancy rooms. It's very close to the Richmond park and you can walk down to the terrace gardens and then down the river. Not a close walk to the tube station and high street. I like Richmond as an area and thought... More 

Helpful?
1 Thank Buthello
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

I was also sorry to learn that you felt your rooms was small we allocate all rooms on the day but, I understand you had selected a standard room type, we do of course offer a number of different room types and sizes at varying price ranges. I wish to assure you we are a full service hotel and we... More 

Bournemouth
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Phoned hotel 10 times before being able to make a booking for afternoon tea and told by a curt gentleman that the only time available was 3pm, so reluctantly booked this via Virgin experience day. On day we had an accident and phoned hotel and they were happy for us to arrive later. When we arrived the lounge was very... More 

Helpful?
Thank Ethel55
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent review. I was very sorry to read that you described Afternoon tea with us as “nothing special” I am genuinely sorry that your Virgin gift did not meet with your expectations please accept my sincere apology. I am at a loss as to why the phone was not answered as we have a telephone service... More 

London, United Kingdom
Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The reason this review is a 3 not a 4 is due to the checking out procedure. I was charged the full mount of £315 on leaving, however the hold amount of 292 was not put back into my account until 5 working days after our departure - not informed of this. This lead to a week with 300 pounds... More 

Helpful?
2 Thank Sophieakh13
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent review. I was very sorry to read that you described your experience with us as " Just Average” I am genuinely sorry that you felt this was the case please accept my apology. I am sorry for the issue you have described, I understand that this was due to an issue regarding an authorisation which... More 

Southwold
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another delightful stay at my favourite hotel in London. Rooms are comfortable and more spacious than central London hotels. The Spa is a fabulous facility with large swimming pool and well-equipped gym. Richmond is a great place to shop and Richmond Park just up the road. What is amazing about this hotel is the personal attention from every member of... More 

Helpful?
Thank julieawin
GMRichmond, General Manager at Richmond Gate Hotel, responded to this review

Thank you for your recent comments on the tripadvisor website. I was delighted to read how much you had enjoyed your recent stay with us especially from a returning guest. It is always a huge honour to read comments about the service team members have provided. I do hope you continue to choose to stay with us andI look forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The four star Richmond Gate Hotel is an elegant eighteenth century building situated at the top of Richmond Hill. Located in Surrey just 7 miles from London's West End and within easy distance from London Heathrow Airport. Richmond Gate is ideally located for visiting the attractions of West London and Surrey, including Twickenham Rugby Ground, Wimbledon Tennis, the new Wembley Stadium, Kew Gardens and Hampton Court Palace. ... more   less 

Additional Information about Richmond Gate Hotel

Address: 152-158 Richmond Hill, Richmond-upon-Thames TW10 6RP, England
Location: United Kingdom > England > Greater London > Richmond-upon-Thames
Price Range: $102 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Richmond Gate Hotel 2*
Number of rooms: 68
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Richmond-upon-Thames
#5 Business Hotel in Richmond-upon-Thames
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