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Richmond Hill Hotel

144-150 Richmond Hill, Richmond-upon-Thames TW10 6RW, England
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Richmond Hill Hotel
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1,044 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just returned from a lovely 2 night stay at the Richmond Hill Hotel booked through Secret Escapes. From when we first arrived at the hotel, when we were treated to a first class view, the stay was brilliant. My boyfriend and I arrived about 1hr and a half before our check in time, but our room was ready and they... More 

Helpful?
Thank Sarah M
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Sarah, Thank you so much for taking the time to share your experience following your stay with us at Richmond Hill Hotel this weekend. I am really delighted that you had such a wonderful time, I work alongside a fantastic team of people who strive to give our customers a wonderful experience, I am pleased you experienced this first... More 

Bradford-on-Avon, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

Apart from the bedroom being a bit on the small side we had a great weekend with our family. The staff were very helpful and extremely friendly and particular mention must be made of Rachid and Thomas who entered into our birthday celebrations with gusto! Super location near the top of Richmond Hill with great views,& close to Richmond park.... More 

Helpful?
Thank John M
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear John, Thank you for sharing your experience on Trip adivsor, I am delighted that Rachid and Thomas ensured it was a memorable celebration for your family. We hope you return to Richmond Hill Hotel with your family again soon. Kind regards Diane Tapner-Evans General Manager More 

Leeds
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been staying at the Richmond Hill for business off and on over the years. I always loved it's location. Next to arguably the best view in London and on he doorstep of vibrant Richmond town's bars and restaurants. But what was always great was that it's friendly, quiet and always felt really homely. The only thing that used to... More 

Helpful?
Thank pmallett11
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Guest, Thank you for your review, I am so delighted to read how much you enjoyed the new bedroom refurbishment, particularly your comment making a "good Hotel great again". Fabulous feedback, we look forward to welcoming you back again soon, kind regards Diane Tapner-Evans General Manager More 

London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to stay at Richmond on Thames for 3 days over the Christmas period (2015), We had booked the Richmond Hill Hotel and weren't disappointed. We had a lovely bright room, a large comfortable bed, a walk in shower, coffee making facilities and SKY TV. The buffet breakfast was excellent and catered for all tastes and we also had... More 

Helpful?
Thank SallyB113
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Sally, I am really delighted to read what a wonderful stay you had with us at Richmond Hill Hotel this Christmas, it is such an important holiday. The area the Hotel is situated is indeed unique and has the most beautiful views, I am glad to read that you explored these fully. We look forward to welcoming you back... More 

Dublin, Ireland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here january for a trip to the theatre.. It looked lovely on the website.. However when we got our room it was tiny and the toilet n shower were kind of behind a screen. I went to reception and asked could i upgrade to a room with a bath and after waiting ages she said there were two available...... More 

Helpful?
1 Thank antoinette b b
Birmingham, Uk
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very nice hotel but the small 'Cozy Georgian room' was very very poor compared to the rest of the hotel. Very noisy and not inkeeping with the rest of this hotel. Dated room, not the same TV selection and the air-con was noisy and difficult to work also. Just not a pleasant stay!!

Helpful?
2 Thank beard2
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Mr Beard, Thank you for completing your feedback following your stay in one of our smallest rooms the Cosy Georgian room. I am sorry you were disappointed with your stay, this is a single bedroom one of the 6 we have at the Hotel, they are indeed compact with a single bed, but have a large desk available. The... More 

London, England, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Poised a stroll from Richmond town centre and an amble to the historic park, Richmond Hill Hotel exceeds expectations. Yes, you may find more trendy decor in one of South West London's fashionable boutique hotels, but you're unlikely to discover better service, better food and a better out-of-the-city experience in Greater London. In fact, we live only five or six... More 

Helpful?
1 Thank Berisford C
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Berisford, Thank you so much for publishing such a positive review of your time with us at Richmond Hill Hotel. I am delighted you found your stay such a treat, it is wonderful for the team to receive such positive feedback. Thank you once again, Diane, Diane Tapner-Evans General Manager More 

St. Albans, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I purchased a deal from Secret escapes for my husbands birthday. It was great value.But the hotel was great.Friendly staff at all times. We ate in the restaurant as this was part of the deal! Food was very good and restaurant had a great atmosphere. The rooms seemed new with space saving features which worked well. The only small complaint... More 

Helpful?
Thank nicolette1509
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Nicolette, Thank you for your lovely review. I’m glad you chose Richmond Hill Hotel to celebrate your husband’s birthday. I’m happy to read that your stay with us was a comfortable one and our staff were helpful and friendly. Our best wishes to your husband for his birthday. We hope you return to celebrate your birthday with us! Kind... More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Firstly I must say that that this is a good 4 star hotel but with 5 star staff that made our stay feel like we had been coming here for years! On arrival on the 22nd Jan 2016 at about 7.30 pm , we were greeted with very helpful and friendly staff . Suha and her colleague who were very... More 

Helpful?
2 Thank sabbyb2013
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Sabby, Thank you so much for such a detailed review following your stay with us this weekend. Our guest’s reviews do mean a lot to the team at the Hotel, especially when you note those who have made your stay so comfortable and memorable. Customer service is our highest priority, I am delighted to read that it had such... More 

London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for only one night and had a very comfortable, clean room with a lovely view. Staff are friendly and helpful. We had dinner at the hotel from a pre-payed set menu, and the food was very enjoyable, however there was a quite a delay in our food arriving. The staff took full responsibility and explained to us there... More 

Helpful?
1 Thank ToniMin_20
ManagerRichmond, General Manager at Richmond Hill Hotel, responded to this review

Dear Toni, Thank you for review, I am delighted to read that you enjoyed your time with us at Richmond Hill Hotel. It’s lovely to see that the team made your stay comfortable and reacted positively to the delay you experienced in the restaurant. It is disappointing to read that the Cedars Leisure Club did not sustain the same standards,... More 

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