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Mercure Telford Madeley Court Hotel

Castlefields Way, Madeley, Telford TF7 5DW England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (961)
Room & Suite (235)
Dining (54)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


The Mercure Telford Madeley Court Hotel is one of few hotels steeped in so much history. It offers the ambiance of a beautiful 16th-century manor house with parts of the hotel dating as far back as the 13th century, together with all the facilities you'd expect of a modern hotel. You can relax in the stunning conservatory bar overlooking the lake, take a walk around the walled gardens or just settle down in the library. The hotel can be easily reached from junction 4 of the M54 and is only 4 miles from Telford Railway Station.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
Baggage storage
Breakfast buffet
Breakfast in the room
Meeting rooms
Non-smoking hotel
Outdoor furniture
24-hour front desk
Laundry service
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Room features
Room service
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Good to know
Great View
Languages Spoken
1,478Reviews11Q+A100Room tips
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Popular mentions
hayleykat2m wrote a review Jan 8
New York2 contributions
I can't articulate just how appalled I was at a recent stay my partner and son had at, Mercure Telford Madely Court Hotel but I'm going to try. We arrived Christmas Eve. The front desk was manned by the head chef, he said he was the only one there. Our rooms were in a separate building from the main hotel, which seemed odd as It felt like we were the only guests. There was no food service, due to covid I believe, but the chef did offer us heated up frozen pizza at £11.95 or a chili that he had made. I guess if we had accepted his offer ( I have severe food allergies) there may have been a problem. We went to the building block that housed our rooms. The front door had no lock, It looked like the door had been kicked in. The smell was so musty and stale in the hallway that we held our breathe to get to the rooms. The rooms: Both were freezing! We turned the heaters on which produced a puff of warm air. There was only 1 bath towel and one hand towel in the bathroom which was rather dirty. As there was no phone in the room (unbelievable, I've never stayed at a hotel that didn't have a phone to call reception) I had to go out in the freezing rain back to reception to ask for towels, heaters and another comforter. Seriously, you can't make this stuff up!!! As it was Christmas Eve and the entire town in Tier 3, we couldn't find anywhere else! What made it worse, we had a second night booked in our room. We survived the night but awoke to a cold room on Christmas Day. Thinking it couldn't get any worse, (oh how wrong were we) we turned on the shower, no hot water, yep, you read that right, no HOT water! My son ran his shower for what seemed like an eternity until his water ran warm. Being smelly guest at my sisters on Christmas Day wasn’t an option, so we had to grin and bare it for the good of the dinner table guests. We told the front desk that we wanted the hot water fixed and the heating sorted, plus a thorough cleaning of the smelly room for our second night stay. We were informed there was no housekeeping to clean anything, seriously, if we hadn't had spoken to someone, we would have returned to no hot water, no heat, an unmade bed and a filthy room. We were told that they would move us. I asked to be moved to the main building and was met with "we have been told by head office not to use the main house, just the one building” that we were in, AND the building that we were in hadn't been used for over a year. (That explained the damp musty smell) We had no choice but to return for our second night, and seriously it couldn't possibly get any worse, surely? Oh how wrong were we! The card key lock and door frame was broken and replaced with a Yale lock. Stay with me, the plot thickens..... We had the same lack of towels, the room was lukewarm and stains everywhere. I'm sure you want to know more about the broken lock? Well I'm no CSI expert, really I'm not, but... the bathroom lock was also missing, the window lock broken and the carpet stained red/brown under the window. So did the perpetrators escape? I'm guessing they did, and probably with our towels! So, as you can imagine, WE ARE NOT HAPPY. Now I know you aren't the Four Seasons or The Ritz Carlton, but after looking at the pictures of the hotel online you didn't look like The Stanley Hotel in the Shining either.
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Date of stay: December 2020
Sleep Quality
Room Tip: The rooms in the main building probably don't have blood stains.
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Nov221b wrote a review Dec 2020
Hertfordshire, United Kingdom17 contributions6 helpful votes
The rooms (standard doubles) were really poor condition. I know you get what you pay for but there are minimum standards you expect from a hotel. One light in the bedroom and two in the bathroom need fixing; as does the curtain rail; the wallpaper needs re-pasting; and the hairdryer needs safety testing. A new mattress was needed as the springs were gone and a larger bedsheet required as this did not cover the whole mattress. The hallway smelled of smoke and/or weed. The positive was that the room was very dark and quiet, it was also a good size. Overall, I would not recommend staying here.
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Date of stay: December 2020Trip type: Traveled as a couple
Tracy S wrote a review Nov 2020
Staffordshire, United Kingdom16 contributions3 helpful votes
Stayed here for two nights to celebrate our wedding anniversary and couldn't have asked for anything more. Booked on a deal for £129 for the two nights, with bed and breakfast and evening meal on one of the nights. All correspondence with the staff, especially Atlanta, was quick and extremely helpful. We were upgraded to a historic room called Lakeside which overlooked the lake and boasted an antique four poster bed with authentic drapes, curtains and additional furniture. It was very atmospheric. Everything you need for a couple of days away was in the room and it was no trouble to get top ups of tea, coffee and water. The meal in the restaurant was really nice. Despite running a reduced menu here was still plenty of choice and the waiting on staff were very attentive. Breakfast was offered via room service if required at n additional charge and again, everything was lovely. The building and grounds is beautiful and only a 10 minute drive from Telford center and a 5 minute drive from Ironbridge. I will definitely be returning.
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Date of stay: October 2020
Room Tip: great view from lakeside room, nice high ceiling and jacuzzi bath
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Brian Preston wrote a review Oct 2020
2 contributions
Excellent all round service and quality. Location superb and everything "worked" exactly as it should. Could not be more different from previous reviews I haveread about this hotel. An excelent stay from checking in to checking out!
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Date of stay: October 2020
Sleep Quality
Trip type: Traveled on business
Room Tip: Overlooking the lake!
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1 Helpful vote
Danielle D wrote a review Oct 2020
Sleaford, United Kingdom3 contributions
The building and grounds from the outside are absolutely stunning, but the rooms are awful. We stayed in room 25 for a night. Luckily we only paid £45 so you get what you pay for I guess. This could be such an amazing hotel if money was spent on the inside. As you walk through the halls the paintwork is really bad and there have been a few leaks by the looks of it with water dripping down the walls and a bad smell. In our room the walls were all scratched, wallpaper coming off the wall in one place, the bathroom had mould all over the ceiling because of no fan/ ventilation, towels weren't too clean (we brought our own) lots of limescale not cleaned, hair on the floor and even dust on top of the coffee machine Staff were friendly and breakfast ok but definitely not worth the extra £10 but this made have been if it's usually a buffet style which it isn't at the minute because if covid. Like I said if money were to be spent touching up the rooms is would be an amazing venue
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Date of stay: October 2020Trip type: Traveled as a couple
$55 - $108 (Based on Average Rates for a Standard Room)
madeley clarion, clarion madeley
United KingdomEnglandShropshireTelfordMadeley
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Frequently Asked Questions about Mercure Telford Madeley Court Hotel
Which popular attractions are close to Mercure Telford Madeley Court Hotel?
Nearby attractions include Telford Snowboard and Ski Centre (0.2 miles), The Three Furnaces (0.3 miles), and The Foresters Arms (0.5 miles).
What are some of the property amenities at Mercure Telford Madeley Court Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Telford Madeley Court Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure Telford Madeley Court Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Telford Madeley Court Hotel?
Conveniently located restaurants include Mishu, The Cuckoo Oak, and Maharaja Indian.
Does Mercure Telford Madeley Court Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Mercure Telford Madeley Court Hotel?
Many travelers enjoy visiting Sunnycroft (4.5 miles), Benthall Hall (2.8 miles), and Buildwas Abbey (3.2 miles).
Does Mercure Telford Madeley Court Hotel have any great views?
Yes, guests often enjoy the park view available here.
Is Mercure Telford Madeley Court Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.