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Holiday Inn London-Gatwick Airport

2,033 reviews
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Traveler (164)
Room & Suite (121)
Dining (41)
Overview
  • Excellent25%
  • Very good43%
  • Average22%
  • Poor6%
  • Terrible4%
Travelers talk about
“executive room”(47 reviews)
“the bus”(208 reviews)
“one night”(178 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
3.0 Star Hotel
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Reviews (2,033)Write a Review
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511
807
445
118
92
Show reviews that mention
All reviewsexecutive roomthe busone nightgatwick airportcar parknorth terminaltrouser pressan early flightper person each wayper adultgood nights sleepnext morningpre flight staycheck in was quicknight staybooked this hotelleave the car
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1 - 5 of 1,973 reviews
Reviewed 5 days ago

Room very good and clean.Went to restaurant ordered pizza.Menu said fresh tomatoes but arrived very congealed with thick topping full of sundried tomatoes .So disappointing.White wine arrived with 2 ice cubes in. Served by very smartly dressed woman when I complained nothing said.Found a young...More

Thank Tamperefan
Response from operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick AirportResponded 2 days ago

Dear Guest Thank you for your review I was sorry to read the issues you had from you recent stay please contact me direct to discuss this further on admin@higatwickairport.com Regards Jackie

Hotel's Favorite
Reviewed October 18, 2017

Excellent hotel-can't recommend it enough! We stayed here the night before we were due to fly out from Gatwick. Followed the sat nav instructions and found the place really easily. Checked in with Simon-very helpful and friendly. I thought my husband had spelt his name...More

2  Thank snowtrooper2014
Response from operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick AirportResponded October 23, 2017

Dear Guest Thank you for your review I was glad to hear you were upgraded to a suit and look forward to welcoming you back to the Holiday Inn London - Gatwick Airport Regards Jackie

Reviewed 1 week ago

One-night stay with parking prior to our early flight the next morning. We were booked-in quickly and efficiently on arrival, and parking the car not-too-far from reception was a bonus on a night of awful weather. Room fine, and surprisingly quiet. Shuttle-bus to airport (a...More

Thank Phil C
Response from operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick AirportResponded 2 days ago

Dear Guest Thank you for your review I was glad to read you would recommend us and look forward to welcoming you back to the Holiday Inn London - Gatwick Airport Regards Jackie

Reviewed 1 week ago

Booked for one night prior to travelling. The hotel is very clean and well maintained. The rooms are average but do the job - we had a good sleep so no complaints there. The best feature is how close to the airport it is.... we...More

Thank xxLaniexx
Response from operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick AirportResponded 2 days ago

Dear Guest Thank you for your review I was glad to read you found the hotel clean and look forward to wecloming you back to the Holiday Inn London - Gatwick Airport Regards Jackie

Reviewed 2 weeks ago via mobile

I have never met such a disrespectful and rude manager in all my experience of travelling and working in customer service. He told us there were no double rooms left (this is what we booked and we got a twin) but we were able to...More

1  Thank Toni F
Response from operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick AirportResponded 1 week ago

Dear Guest Thank you for your review i was sorry to read the problems you had with your recent stay, if you wish to discuss this further please contact on admin@higatwickairport.com Regards Jackie

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Business Center with Internet Access
Room Service
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
$82 - $125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$82 - $125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (164)
Room & Suite (121)
Dining (41)
Pool & Beach (1)
Hotel & Grounds (91)
Bathroom (17)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Connie C
August 10, 2017|
AnswerShow all 2 answers
Response from annsworldtour | Reviewed this property |
Yes no problem
0
Votes
DrEmmaPreece
August 6, 2017|
Answer
Response from operationsmgr2016 | Property representative |
Hi Yes there is a shuttle service to the hotel Regards Jackie
0
Votes
DrEmmaPreece
August 5, 2017|
AnswerShow all 4 answers
Response from annsworldtour | Reviewed this property |
Yes no problem
1
Vote
Room Tips
"High floor room"
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"Ask for a ground floor if you are elderly or infirm."
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"Go to a different hotel."
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"Book another hotel brand as this hotel was very poor."
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