Langshott Manor
Ladbroke Road Near Gatwick, Horley RH6 8PB England
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Room & Suite (435)
Dining (154)
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About
#14 of 42 hotels in Horley
Location
4.4
Cleanliness
4.6
Service
4.3
Value
3.8
Travelers' Choice
Langshott Manor is an exquisite four red-star hotel in Surrey. This remarkable venue blends classic character with contemporary and well-thought design. Luxury is fragrant throughout the 16th Century Hotel with rooms and dining options designed to spoil you. Just minutes from Gatwick Airport, Langshott Manor is wonderfully convenient yet retains a tranquil and undisturbed setting. As one of the most distinctive and truly welcoming hotels outside of London, Langshott Manor is the perfect choice for a weekend break, relaxing escape or a refreshing stopover before or after your flight from Gatwick Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
Concierge
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Meeting rooms
Outdoor furniture
Dry cleaning
Laundry service
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Room features
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English
Location
Ladbroke Road Near Gatwick, Horley RH6 8PB England
Langshott Manor
Getting there
429 Restaurants
within 5 miles
1571Reviews22Q+A100Room tips
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Initially I wasn’t going to write a review, and sent my feedback to LM to ensure other people didn’t have the same experience. I received an acknowledgment from reception but have yet to receive any response from Management. We had afternoon tea later part of the day. The whole experience was underwhelming. My friend had bought me a voucher to celebrate a big birthday. Upon arrival we were sat in a less than appealing seating area, one chair facing a wall! But was looking forward to the tea. The waiter arrived, plonked down our afternoon tea and said let me know if you need anything else and promptly left. We waited to be asked for drinks, no arrival so flagged a passing member of staff. The same waiter arrived back saying what would you like- with a look of disdain. We ordered a pot of tea, she came back and put the pot on the table, we then noticed she left no milk! Again we had to flag someone to bring some milk. The tea had been sat for a while and all could taste were tannins. The sandwiches had been sat for a while, bread was dry and starting to curl, really unpleasant and not fresh. For a deluxe afternoon tea it was anything but that. I would not recommend, I could do better at home myself! Disappointed as mentioned not heard back from management and my birthday experience was actually comical rather than luxurious.…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jaideep Gunalan, Other at Langshott Manor
Responded 1 week ago
Dear Donna, Thank you very much for sharing your comments on Trip Advisor. We appreciate you selecting Langshott manor for your Birthday with friends, although I am sorry to read that you were disappointed with the experience. Afternoon Tea service is usually very well received, so I can only apologise if our usual high standards faltered on this particular occasion. We have written to you following your email. I have shared all your comments with the Food and Beverage team and Head Chef and can assure you that we will address these shortfalls swiftly to prevent this from happening again. I look forward to welcoming you back to Langshott Manor Hotel again soon! Kind Regards, Jaideep Gunalan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked one of their 'Autumn Offers' that included overnight accommodation, breakfast and an allowance of £40 per person for dinner. Arrival went smoothly and we were allocated a Superior Attic Suite which was located in the grounds rather than the Manor House itself. This was a little disconcerting on arrival as it was dark and raining and my wife was less than impressed that we would have to go outside to reach the restaurant. However, after climbing the steep stairs to the suite the room was spacious, very comfortable and classily decorated. The bathroom was almost the size of a typical standard hotel room. We were able to relax for a few hours before dinner which the hotel asked if we would bring forward as it was very quiet. This was no problem so we followed our torchlight to the Manor House, taking a wrong turning on the way. A drink in the bar with a nice open wood fire was a treat before we went in for dinner. The restaurant was quiet but we chose a pleasant table. We only wanted one course so we ordered the fillet steak with chips etc that was priced at £40 a head. It was worth every penny, the steak was perfectly cooked, the peppercorn sauce a great accompaniment, the mushroom and tomato delicious and we are still talking about the chips (Pont-Neuf potatoes) - they were cooked to perfection. Another drink at the bar and bed beckoned. There next morning we woke to glorious sunshine so the short walk to the manor for breakfast was a delight. The grounds are most attractive and the ducks on the small lake added to the character of the place. Breakfast was very good indeed and cooked individually rather than buffet style. We settled the bill that added a hefty price to the offer we booked due to the wine we consumed but we both left saying it was worth every penny. It is a short 15 minutes ride to Gatwick and about £20 in a Uber. Yes, if you can get an offer it is marginally more expensive than the Premier Inn at Gatwick North ( a lot more so if no offer!!) if you book a Premier Plus room, have dinner and breakfast and some drinks at the bar but it is a totally different experience at the start of a holiday and if I can get a good offer again, it will be Langshott Manor every time before a flight later in the day. I would still use Premier Inn if I had an early morning flight for convenience but Langshott Manor was excellent value!…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jaideep Gunalan, Other at Langshott Manor
Responded 1 week ago
Dear Bob, What an amazing review, thank you so much. We are delighted that you thoroughly enjoyed your stay with us. We very much appreciate the time you have taken to share your experience with other potential guests. We look forward to welcoming you again Many thanks, Jaideep
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had our vow renewal reception here for the most part it was amazing the history the rooms ect but was disappointed with staff and a few other issues Francesca was amazing but some of the other staff were rude to a few of our guests, the tables was not set out like we agreed when i spoke to the manager he said he was doing it his way. To many tables left were the disco was, we had exclusive half hire which means our guest’s only should be in the manor but when some older guests went to sit round the fire to chat there was another couple there that wasn’t with us so our guests couldn’t sit round the open fire . Also oneof the rooms included was full of chairs the receptionist was good and had them moved to another room but this took a while because her paperwork said it wasn’t included but our paperwork said it was . We was told at 12 all non staying guests were to leave , and the bar would remain open for our guests staying as long as we wanted but they called last orders at 11:30 and that was it ,it stayed closed so we couldn’t even order a soft drink or packet of crisps when a few of the guests were hungry and thirsty.…
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jaideep Gunalan, Other at Langshott Manor
Responded 3 weeks ago
Dear V7018JTkh, Thank you for taking the time to add your review to TripAdvisor. I would like to thank you for your mixed bag of compliments and constructive criticism which I appreciate. I would like to apologise for the shortfall in the standards and the experience you had while staying with us. I shared your comments with my Team who were managing the event to ensure that the best service levels are once again evident. I am also very grateful that you would take the time to pass on your very positive feedback on reception. I do hope that despite any disappointment experienced on this occasion you enjoyed the wedding celebration; we may have the opportunity to demonstrate our usual warm welcome on a future visit. Many thanks, Jaideep
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We got married on 8/10/23 at Langshott Manor and it was an amazing wedding experience from start to finish. From the initial pre wedding meetings with Katie to the food tasting and then the actual wedding day. Everything was perfect in every way with the attentive staff run by Manager Jay and Amanda to each and every one of the team. The day was just perfect and our guests commented on it being the best wedding they had experienced. The food was simply delicious and perfectly presented, the Tudor venue was romantic and intimate in the October sun. The rooms were so exquisite and comfortable. Our guests were raving about absolutely everything and we couldn’t have asked for anything more. We are thrilled to have had such a fantastic day so we booked a mini moon here 10 days later to enjoy the hotel and surroundings and reminisce about our perfect day. Thank you to all from the Isotta-Bells. …
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: A wonderful luxury experience!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jaideep Gunalan, Other at Langshott Manor
Responded Oct 19, 2023
Dear Susie & David, Thank you so much for selecting the Langshott manor Hotel and indeed for your wonderful review. It is so kind of you to take the time to share your feedback on TripAdvisor. We are so pleased you enjoyed your time with us. Many congratulations on your marriage, wishing you both all the best with your new life together. We hope to welcome you back again soon. Best Regards, Jaideep
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visited the Langshott Manor for a wake of one of our dear friends this week. A kind welcome from the Reception lady, and the whole team put on a good spread and looked after us all to round off the send off. Courteous and respectful staff that made us all feel special. Thank you will visit again under happier circumstances
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Lovely & delicious afternoon tea visit this week, Zoe on the front desk was very warm and welcoming and ushered us to our table at The Mulberry. Staff were attentive and tea was lovely especially the sandwiches. Hotel is looking very tired and in need of a facelift of sorts, otherwise it was a nice trip.
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jaideep Gunalan, Other at Langshott Manor
Responded Oct 19, 2023
Dear 787mazp, Many thanks indeed for your custom and indeed your feedback. We are so thankful for your loyalty and delighted that you enjoyed your stay with us. Zoe in particular will be thrilled with your comments, so thank you for sharing. We hope to welcome you again soon. Best Wishes, Jaideep Gunalan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointing afternoon tea. Food was ok, fresh but pretty average. After champagne served and food put on table we were asked if we wanted any hot drinks. We were not given the choice of hot drinks. Not once did anyone ask if everything was ok or if we would like further drinks. A disappointing experience and I would not recommend. The setting is nice and quant. The staff need to be more attentive it cost them their tip, which I would have left had service been better and I would have added more drinks had it been offered.
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: The farm house pub up the road would offer better value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jaideep Gunalan, Other at Langshott Manor
Responded Sep 29, 2023
Dear Shellshoes, We really appreciate your feedback, it is good of you to share your constructive feedback as we are always keen to improve where possible. Rest assured your visit and feedback has been shared with the team there is no excuse for minimal service as you quite rightly state training has been carried out with our team to ensure there is no repeat. Best wishes, Jaideep
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a nice afternoon tea as a couple. The hotel has lots of characters and a charming, secluded feel. The room was well lit, with music playing. Staff were friendly and always around to ask for anything. The food was amazing, especially the cakes,
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jaideep Gunalan, Other at Langshott Manor
Responded Sep 24, 2023
Dear SophieD253, Thank you so much for your great review of Langshott Manor Hotel! I am so pleased to hear that you thoroughly enjoyed Afternoon tea with us, I am especially pleased to hear that you found all of our staff members to be friendly and helpful! I look forward to welcoming you back to Langshott Manor Hotel again soon! Kind Regards, Jaideep Gunalan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went for afternoon tea with some friends. It was mid-week, so quiet. The hotel is tucked away down a single track road. It feels like over the years it has become gradually hemmed in by housing development. The main building is listed and looks very old, full of character from the outside and satisfyingly creaky on the inside. There was a slightly grubby, closed book on a lectern near reception. As we waited for our guests I opened it, expecting it to be a coffee table type book about the hotel. It was about the hotel but, curiously, it was basically a photo album, with loose Polaroid type pictures inside. I felt if I picked it up they’d have fallen all over the floor. The garden was pleasant enough but the room in which tea was served was disappointing. It was drab, felt a bit dirty and was panelled but without any decoration. A bit sad and characterless. Afternoon Tea menus looked tired. The tea itself was OK. Nothing special. Service was functional but as a positive (for us) non-intrusive and not hurried. Overall the initial positive vibe dissipated and one was left with an impression of a place that needs some love, care and a sparkle of personality to refresh what is a fine old building.…
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jaideep Gunalan, Other at Langshott Manor
Responded Sep 24, 2023
Dear Richard W, Thank you for taking the time to add your review to TripAdvisor. I would like to thank you for your mixed bag of compliments and constructive criticism which I really appreciate. Your comments have been noted and shared with the relevant management and I would like to apologise for any disappointment. We do hope to welcome you back in the near future! Kind Regards, Jaideep
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a tricky review to write. We’d booked the afternoon tea, dinner, B&B package with friends. I was hopeful that our experience would differ from recent bad reviews on here. Firstly, the afternoon tea was reasonably good; nice sandwiches, fresh scones etc. Staff were friendly but one or two lacked basic training, taking away unfinished drinks/mixers etc. The pond/lake in the garden was empty and covered in green algae. Our room (Leonardslee) was spacious and comfortable with a huge bathroom. The little patio garden was nice but a little unkempt. The room was clean apart from blood stains on the carpet which wasn’t very nice. The bed was amazingly comfortable! Dinner was a decent standard, perhaps not to 3 rosette level, but tasty and well presented. The dining room was soulless and lacked atmosphere. We all felt this. After dinner we moved to the lounge. Unfortunately this was a drab room with dated furnishings/decor/carpet etc. Having stayed at other hotels within the group, Langshott feels like the poor relation. It’s tired and desperately needs investment - it could be stunning. It deserves to be so. We did have an enjoyable stay and overall it was a positive experience but there needs to be more done here to bring it inline with its sister hotels.…
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jaideep Gunalan, Other at Langshott Manor
Responded Sep 24, 2023
Dear Catgal29, Thank you for taking the time to review your recent stay here at Langshott Manor Hotel. Your feedback is much appreciated as it allows me to understand how well we are meeting our guest's expectations. We pride ourselves in delivering much better service. I have shared all your comments with the relevant managers and can assure you that we will address these shortfalls swiftly to prevent this from happening again. I look forward to welcoming you back to Langshott Manor Hotel again soon! Kind Regards, Jaideep
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Horley area.
PRICE RANGE
$146 - $212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
langshott manor horley, langshott manor hotel horley
LOCATION
United KingdomEnglandSurreyHorley
NUMBER OF ROOMS
22
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Claim Your ListingLANGSHOTT MANOR - Updated 2023 Prices & Hotel Reviews (Horley, England)
Frequently Asked Questions about Langshott Manor
What are some of the property amenities at Langshott Manor?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Langshott Manor?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Are any cleaning services offered at Langshott Manor?
Yes, dry cleaning and laundry service are offered to guests.
Does Langshott Manor offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Langshott Manor have any great views?
Yes, guests often enjoy the park view available here.
Is Langshott Manor accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.