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Premier Inn London Heathrow Airport Terminal 5 Hotel

Traveler (210)
Room & Suite (81)
Dining (22)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families.
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Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Airport transportation
Business Center with Internet Access
Meeting rooms
Non-smoking hotel
Paid Internet
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Business
HOTEL CLASS

Location

Full view
Contact
Heathrow Airport Terminal 5, 420 Bath Road Longford, West Drayton UB7 0EF England
Getting there
Heathrow Airport1 mi
London City Airport23 mi
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2,312Reviews
214Photos
69Q+A
100Room tips
Traveler rating
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Popular mentions
I stayed at this hotel several times but my last visit was week commencing 17 December 2018. I have been travelling hence the delay on my feedback. This is one of the best run hotels I have ever encountered in all my travels. I hope that it will be the flagship for the rest of
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Response from Management_PI, Guest Relations Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel
Responded 3 days ago
Dear JAMGBR, Thanks very much for the favourable review of your experiences during your recent stay and your positive advice to other guests about our hotel. Your valuable feedback serves as an inspiration & motivation for our team who are specially trained to stay focussed on delivering consistent excellence in guest service. We are grateful to you for your patronage and eagerly look forward to welcoming you back at our hotel during your next planned stay with us. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5 Mobile : 07904900255 Email : desmond.desa@whitbread.com
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We have had an excellent stay already and only been here for 4 hours. Sneddon, who welcomed us on reception went above and beyond. He booked us in, he checked us in with BA and downloaded our boarding passes and then when we asked about a nearby shop to purchase birthday cards
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Response from Management_PI, Guest Relations Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel
Responded 2 days ago
Dear Sandra W, Thanks very much for the favourable review of your experiences during your recent stay and your positive advice to other guests about our hotel. Your valuable feedback serves as an inspiration & motivation for our team who are specially trained to stay focussed on delivering consistent excellence in guest service. We are grateful to you for your patronage and eagerly look forward to welcoming you back at our hotel during your next planned stay with us. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5 Mobile : 07904900255 Email : desmond.desa@whitbread.com
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Had an overnight stay before our flight and Room was clean, easy access to terminal 5, parking on site and the staff are very friendly. Could not fault the hotel and returned again since definitely worth the money.
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Review collected in partnership with premierinn.com
Response from Management_PI, Guest Relations Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel
Responded 5 days ago
Dear Wymondham_girl, Thanks very much for the favourable review of your experiences during your recent stay and your positive advice to other guests about our hotel. Your valuable feedback serves as an inspiration & motivation for our team who are specially trained to stay focussed on delivering consistent excellence in guest service. We are grateful to you for your patronage and eagerly look forward to welcoming you back at our hotel during your next planned stay with us. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5 Mobile : 07904900255 Email : desmond.desa@whitbread.com
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Absolutely nothing to fault about my stay here. On arrival there was someone to help with the self check in machines as soon as I looked lost. All the staff were friendly and helpful. We chose to go with the two course dinner and drink, plus breakfast for around £26 (£2 more
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Response from Management_PI, Guest Relations Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel
Responded 5 days ago
Dear SusanLX, Thanks very much for the favourable review of your experiences during your recent stay and your positive advice to other guests about our hotel. Your valuable feedback serves as an inspiration & motivation for our team who are specially trained to stay focussed on delivering consistent excellence in guest service. We are grateful to you for your patronage and eagerly look forward to welcoming you back at our hotel during your next planned stay with us. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5 Mobile : 07904900255 Email : desmond.desa@whitbread.com
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This has to be the best hotel I have stayed in the staff are absolutely lovely and could not do more for you,Leona Maria and Sneddon are all so very professional and go out of their way to assist you and ensure you are comfortable from checkin till the time you leave, the food
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Response from Management_PI, Guest Relations Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel
Responded 1 week ago
Dear Simondd11, Thanks very much for the favourable review of your experiences during your recent stay and your positive advice to other guests about our hotel. Your valuable feedback serves as an inspiration & motivation for our team who are specially trained to stay focussed on delivering consistent excellence in guest service. We are grateful to you for your patronage and eagerly look forward to welcoming you back at our hotel during your next planned stay with us. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5 Mobile : 07904900255 Email : desmond.desa@whitbread.com
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Room
Bedroom at Premier Inn T5
Room with sofa bed (for free)
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12345617
Do you allow child at age 17 to stay?
Hi psukchan, A child of 17 years, is welcome to stay with an accompanying adult. However, a child of 17 years cannot stay alone. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5
0 votes
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Hi - what time do the free buses run from in the morning please. Thanks
Hi BRUMJT, The Free TfL buses from outside our T4 hotel run everyday from 3.47 am. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5.
0 votes
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It was a really short bus ride. No more than 10 minutes. I remember that it only took me 30 minutes from the hotel to the other side of security (I had the fast track security option).
1 vote
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12345614
"Top floors have great views and is very quiet. However lower floor have a refridgerator"
"all seem fine"
"Refuse if you are offered a disabled room"
"All rooms are as good as each other"
"Take the free 423 from Term 5 or 7 bus from 2 & 3. Drop you right in front of the hotel and the buses are free"
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12345620
PRICE RANGE
$86 - $143 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandWest Drayton
NUMBER OF ROOMS
400
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