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Premier Inn London Heathrow Airport Terminal 5 Hotel

Traveler (210)
Room & Suite (81)
Dining (22)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families.
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Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Airport Transportation
Business Center with Internet Access
Meeting Rooms
Non-Smoking Hotel
Paid Internet
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Family
Budget
HOTEL CLASS

Location

Full view
Contact
Heathrow Airport Terminal 5, 420 Bath Road Longford, West Drayton UB7 0EF England
Getting there
Heathrow Airport1 mi
London City Airport23 mi
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2,297Reviews
214Photos
68Q+A
100Room tips
Traveler rating
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Popular mentions
The staff were friendly, but to arrive and find only a hand towel in the room, then have to request several times for towels was not so good, reception staff were helpful and friendly but the action of housekeeping did not follow the promises of reception. The I requested the
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Review collected in partnership with premierinn.com
Response from Management_PI, Guest Relations Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel
Responded yesterday
Dear Scenic38130330370, Thanks for the review of your experiences during your recent stay at our hotel. I sincerely apologise for the inconvenience caused because of the issues you faced with the lack of towels and the sofa bed not being made-up as was assured by our Reception team. Please email me with your Reservation number & date of stay, so we can investigate and take appropriate corrective action to avoid a recurrence. We are grateful to you for your patronage and eagerly look forward to welcoming you back at our hotel so we can make your next stay more memorable for all the right reasons. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5 Mobile : 07904900255 Email : desmond.desa@whitbread.com
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Stayed here after coming by bus from Devon before and after a trip abroad via terminal 5. Room was good, food plentiful and good. Very convenient for airport. Catch bus 423 to and from airport for free.
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Review collected in partnership with premierinn.com
Response from Management_PI, Guest Relations Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel
Responded yesterday
Dear JohnnyGoHoliday, Thanks very much for the favourable review of your experiences during your recent stay and your positive advice to other guests about our hotel. Your valuable feedback serves as an inspiration & motivation for our team who are specially trained to stay focussed on delivering consistent excellence in guest service. We are grateful to you for your patronage and eagerly look forward to welcoming you back at our hotel during your next planned stay with us. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5 Mobile : 07904900255 Email : desmond.desa@whitbread.com
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After a long flight this was just what was needed, a very comfortable bed in a relatively quiet room. The service was excellent and the food was good. We will certainly stay again when flying from Heathrow.
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Review collected in partnership with premierinn.com
Response from Management_PI, Guest Relations Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel
Responded 1 week ago
Dear Sue M, Thanks very much for the favourable review of your experiences during your recent stay and your positive advice to other guests about our hotel. Your valuable feedback serves as an inspiration & motivation for our team who are specially trained to stay focussed on delivering consistent excellence in guest service. We are grateful to you for your patronage and eagerly look forward to welcoming you back at our hotel during your next planned stay with us. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5 Mobile : 07904900255 Email : desmond.desa@whitbread.com
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I’ve stayed at quite a few Premier Inns around the country and this one, without doubt, is the best one I’ve stayed at. The staff are all friendly, helpful and welcoming. The room and all public areas were clean and tidy. And everything (the room rate, the bar prices,
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Response from Management_PI, Guest Relations Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel
Responded 1 week ago
Dear BobSki-UK, Thanks very much for the favourable review of your experiences during your recent stay and your positive advice to other guests about our hotel. Your valuable feedback serves as an inspiration & motivation for our team who are specially trained to stay focussed on delivering consistent excellence in guest service. We are grateful to you for your patronage and eagerly look forward to welcoming you back at our hotel during your next planned stay with us. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5 Mobile : 07904900255 Email : desmond.desa@whitbread.com
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Receptionist are very good approachable and friendly. Free shuttle busses to terminal 5. 423 and 7 are free. Be careful there are 2 on bath road. Terminal 5 PremierInn is on 420 Bath Road. Do not take black cabs. Good job to violetta and sneddon at reception.
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Review collected in partnership with premierinn.com
Response from Management_PI, Guest Relations Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel
Responded 1 week ago
Dear Inspire48136076092, Thanks very much for the favourable review of your experiences during your recent stay and your positive advice to other guests about our hotel. Your valuable feedback serves as an inspiration & motivation for our team who are specially trained to stay focussed on delivering consistent excellence in guest service. We are grateful to you for your patronage and eagerly look forward to welcoming you back at our hotel during your next planned stay with us. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5 Mobile : 07904900255 Email : desmond.desa@whitbread.com
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Room
Bedroom at Premier Inn T5
Room with sofa bed (for free)
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12345617
Hi BRUMJT, The Free TfL buses from outside our T4 hotel run everyday from 3.47 am. Kind regards, Desmond Desa Guest Experience Manager Premier Inn London Heathrow Airport Terminal 4 & 5.
0 votes
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It was a really short bus ride. No more than 10 minutes. I remember that it only took me 30 minutes from the hotel to the other side of security (I had the fast track security option).
1 vote
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There is a free bus every 20 mins or so from directly outside the hotel (opposite side of road). This will take you directly to the terminal. The receptionists have timetables printed out and ready to give out if requested. There is a Hotel Hoppa as well, but this charges and isn't any quicker so I wouldn't bother with that.
2 votes
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12345614
"all seem fine"
"Refuse if you are offered a disabled room"
"All rooms are as good as each other"
"Take the free 423 from Term 5 or 7 bus from 2 & 3. Drop you right in front of the hotel and the buses are free"
"Get the free bus 423"
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12345620
PRICE RANGE
$73 - $136 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandWest Drayton
NUMBER OF ROOMS
400
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