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Sheraton Heathrow Hotel

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Sheraton Heathrow Hotel
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2,071 Reviews from our TripAdvisor Community

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Showing 1,896: English reviews
Newcastle Upon Tyne
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have been staying at this hotel almost weekly over the past 2 years and it is massively improved since reservations have taken place. New rooms are of a high standard, with comfy beds and great bathrooms. The new air conditioning is fantastic and works perfectly. Food is generally good and room service efficient. The best thing about this hotel... More 

Helpful?
Thank jb812
London, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed overnight before a flight. The lobby area is very swish but the rooms are very tired and drab and long overdue for a makeover.... which has started in some parts of the hotel. The windows (which cannot be opened) are filthy on the outside - the hotel is only 3/4 floors high so it's not rocket science to be... More 

Helpful?
Thank MCB3004
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

Booked the sheraton for the night before we flew off on honeymoon. We booked 3 months in advance and were told we would have prosecco and chocolates on arrival in our room for our honeymoon. This didn't happen and I was very rudely told that the manager would not agree to do this even though I was offered this when... More 

Helpful?
Thank Kaherine
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

We are sorry that your arrival pre-honeymoon was disappointing. Please contact me directly and I will do my best to make amends. James More 

Melbourne, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Required hotel after 6 weeks cruising. On first entering, hotel very dark. Club room clean, compact and very cool which I need, European hotels are far too hot and I am told the management cannot give me a cool room. The bathroom grim. The room looked like it was set up for one male person. Perhaps that is their usual... More 

Helpful?
Thank JanSmith07
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but I am of course concerned with the negative aspect. If you would like to contact me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James More 

Melbourne, Australia
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here because we had a flight out the next morning and expected it to be a similar standard to other Sheratons we have stayed at. It wasn't. We were on the club floor(you pay extra for this) and the club room wasn't located on the same floor but on the ground floor. Snacks were ordinary at best however... More 

Helpful?
Thank cforcolin
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but I am of course concerned with the negative aspect. If you would like to contact me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James More 

Brussels, Belgium
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Due to an early departure I choose to stay in the Sheraton Heathrow Hotel. The hotel is a 10 min shuttle away from Terminal 5 and has been renovated. The check in was fast and the room is perfectly equipped with the latest Sheraton interior and bedding. I was positively surprised with the European plug ins to charge the devices.... More 

Helpful?
Thank Robert-Jan1972
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James More 

York, United Kingdom
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We paid for the club lounge which we have often done with the Hilton. Free snacks and drinks were included between 6 and 8. The snacks consisted of three measly choices. At the Hilton there is always a vast array. The drinks were ok but we were watched like a hawk by the waitress, who was very lively, but clearly... More 

Helpful?
Thank 121amber
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay. I am sorry you had issues with our Club Lounge but if you would like to contact me directly, I would be pleased to discuss the matter further. James More 

Los Angeles, California
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel itself was nice, and we were able to get a room for $100. However, this price did not include breakfast, nor did it even include Wifi (other than 45 min downstairs). The main reason we booked the hotel was for the shuttle, which was advertised as part of our stay. However, there was an extra charge for the... More 

Helpful?
Thank kchauhan64
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but I am of course concerned with the negative aspect. If you would like to contact me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James More 

London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

With air conditioner in the room on flat out, was still hot, hot, hot. Rooms needs better air circulation with either ceiling fan or better air conditioning. And so stuffy and musty smelling. Need to be able to open a window for fresh breeze, which you cannot do, as no windows or doors open. Carpet makes room hotter. I suggest... More 

Helpful?
Thank alchemy888
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your comments on TripAdvisor. Our rooms refurbishment programme is now well under way and, you will be glad to hear, also includes the air conditioning. However if a heat problem was brought to our attention we could have quickly provided you with a fan. I apologise if our staff came across as rude and if you would... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

In my true and honest opinion, I will try and summarise the Average Qualities of Sheraton Heathrow Hotel, on the outskirts of Heathrow Airport which is situated and located at Colnbrook Bypass, West Drayton, Harmondsworth, (LONDON), UB7 0HJ From Heathrow Airport: Go the Central Bus Station: Take Bus U3 from Stop 19; Buses 75 & 76 from Stop 20. Bus... More 

Helpful?
Thank Dipak V
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

We would like to thank you for placing your comments on TripAdvisor. Your feedback is greatly appreciated and we look forward to welcoming you back soon. James More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Heathrow Airport Colnbrook By Pass, West Drayton UB7 0HJ, England
Location: United Kingdom > England > Greater London > West Drayton
Price Range: $100 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London
Hotel Style:
#7 Luxury Hotel in West Drayton
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