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Sheraton Heathrow Hotel

Traveler (102)
360
Panoramas (44)
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Overview
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Heathrow Airport Colnbrook Bypass, West Drayton UB7 0HJ England See on map
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star accommodation
Additional information
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Offers from Sheraton Heathrow Hotel
Special Offer:Europe is on sale
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Rooms
Jan 27Jan 28
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (189)
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LanguageEnglish
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59
56
27
13
15
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All reviews spg platinum bath soap club lounge usb charging ports enjoy staying here super king bed fresh feel plug points long queue to check easy shuttle business purposes business or pleasure concierge desk express train wear and tear breakfast selection next morning
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1 - 5 of 170 reviews
Reviewed yesterday

The hotel is a total nightmare suitable apparently only for incompetent untrained staff who do not comprehend basic customer service. Housekeeping smashed a glass in the bathroom and refused to acknowledge a multitude of remaining fragments scattered on the floor. Completely archaic customer experience comprising...More

Date of stay: January 2019
Thank chet319
Reviewed yesterday

I was harassed repeatedly by the hotel manager while trying to work in my room who had no concept of manners and despite pre-paying a room for several nights the manager also threatened me twice. The WORST and rudest 'staff' I've encountered who regularly refused...More

Date of stay: January 2019
Thank Charlotte R
Reviewed 3 days ago

Stayed one night before a flight, room lovely and clean nice toiletries, had problem with air con and are room was really cold, but it was down to us not knowing how to turn it on, and they were very prompt coming to sort it,...More

Date of stay: January 2019
Thank gillian h
Reviewed 6 days ago via mobile

Checked in for one night before a flight to New York and booked using Etihad airmiles with breakfast. From the airport we got the hotel hopper that worked out smooth and easy to get between LHR and the hotel. Check in was super easy and...More

Date of stay: January 2019
Thank mids1985
Response from Yogendra_Sinalkar, Manager at Sheraton Heathrow HotelResponded 6 days ago

Dear Sirs, Thank you for this wonderful review. Great news is that we have already started redecorating our doors to the rooms with a plan to finish by end of next week. I totally agree that our breakfast is amazing with over 100 items on...More

Reviewed 1 week ago via mobile

I used to stay here a couple of nights a week three years or so ago. It was “adequate.” It has now had full refurbishment and I would make the following comments: Pros: Good value for money overall The restaurant is very good in terms...More

Date of stay: December 2018
Thank simonr2014
Response from Yogendra_Sinalkar, Manager at Sheraton Heathrow HotelResponded 1 week ago

Dear Sirs, We love you heading of review ''IMPROVEMENT". We strive to achieve improvement in everything we do on daily basis to ensure our valuable guests, such as you can have memorable experience whilst staying with us at Sheraton Heathrow Hotel. I am glad to...More

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About
Description
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sleep Experience, The Link at Sheraton, Sheraton Club and Sheraton More Fitness all make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Shuttle Bus Service
Wheelchair access
Pool
Beachfront
Free Parking
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
426
Price range
$93 - $215 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton West Drayton
,
West Drayton Sheraton
,
Sheraton Heathrow Hotel West Drayton, Greater London
Location
United Kingdom > England > Greater London > West Drayton
Hotel class
Contact Information
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
426
Price range
$93 - $215 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton West Drayton
,
West Drayton Sheraton
,
Sheraton Heathrow Hotel West Drayton, Greater London
Location
United Kingdom > England > Greater London > West Drayton
Photos
Traveler (102)
Room & Suite (155)
Dining (67)
Amenities (50)
Business Center & Event Rooms (21)
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Questions & Answers
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nicolecollinstexas
October 8, 2018|
AnswerShow all 7 answers
Response from 231unaly | Reviewed this property |
Around the hotel there is not much. Best way to london is to get the bus numbered 350. Walk to the mcdonalds side of the road. Facing mcdonalds turn right and you ll see a bus stop in 3 mins walking distance. This bus is... More
1
Vote
Yugant K
April 2, 2018|
AnswerShow all 5 answers
Response from Seema Shah K | Reviewed this property |
No kitchen in the room; they have a small pot to heat up water in the room; the hotel has like a small coffee shop, a restaurant where they typically serve breakfast in the morning and a bar area where food is also served.
0
Votes
Phillipa N
December 21, 2017|
AnswerShow all 5 answers
Response from William D | Reviewed this property |
I think it's simply "because they can" and there is no competition on that basis.
1
Vote
Room Tips
"Choose another Heathrow hotel"
John_Oram_Eats
Sep 21, 2018
Read review
"Third floor was excellent"
johnmI3012ZC
Jul 10, 2018
Read review
"There's not much of a view to be had anywhere, so as long as you get a room off the ground floor..."
stevebintley
Jun 18, 2018
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"All rooms have been recently been upgraded and the glass is designed to reduce sound"
barryr302
May 22, 2018
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