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Sheraton Heathrow Hotel

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Sheraton Heathrow Hotel
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2,080 Reviews from our TripAdvisor Community

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Showing 1,905: English reviews
Portland, Oregon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

On the front of the Sheraton Heathrow website in bright blue letters it states they are AT Terminal 5. So if you believe that as I did and booked without clicking links you wouldn't find out they are clearly NOT at terminal 5 or even on the airport property. It was late at night and the only transport to the... More 

Helpful?
1 Thank Dojadaki
Canada
Level Contributor
281 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The recent and ongoing renovation has resulted in rooms that to our mind are not up to the previous standard . Gone are the tasteful milled wood finishes and embellishments. These have been replaced by ersatz wood and bland furnishings. There are difficulties with quality ie broken sink plugs and door catches that haven't been installed properly. It would seem... More 

Helpful?
Thank fortq
North Pole, Alaska
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I haven't stayed at the hotel for some time and before the rooms have been fairly tired. However, the staff has always been great and extremely personable at this property.....and they still are. The renovated rooms are a tremendous change to the better. Basically everything, except the phone and watercooker, has been replaced. New beds, refurbished bathrooms with walk in... More 

Helpful?
1 Thank MOZBOB
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your comments. We are extremely pleased that you like our new rooms and it makes such a difference to hear that all our efforts are worthwhile. Your feedback is greatly appreciated and we look forward to welcoming you back soon. James More 

Washington DC, District of Columbia
Level Contributor
96 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I just completed an overnight stay at this hotel and had a pleasant experience. From check-in to check-out, the staff were courteous and helpful. I was upgraded to a room on the Club floor with Lounge access which was a nice perk. The hotel is easily accessible from either the Hotel Hoppa bus or Bus 350 (free) to/from Heathrow, especially... More 

Helpful?
1 Thank MikeJet88
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your comments. We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon. James More 

Newport, United Kingdom
Level Contributor
222 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here when we dropped our son off at Heathrow we booked on a short notice. We thought everything about the hotel was superb the room the hotel itself the staff and the breakfast next morning. It was a bargain for us.

Helpful?
1 Thank Dave O
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you so much for your very positive comments and we hope to welcome you back soon. James More 

Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The location is great - just a few minutes walk to the free public bus stop to T123 & T5. The checkin was quick and friendly. The rooms are spacious and feature everything you would need including slippers ,bath robe and a complementary bottle of water. The gym is now being refurbished. It is temporarily located in a conference room.... More 

Helpful?
Thank Tony L
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments. The gym is not actually being refurbished, it is merely relocated whilst the corridors and rooms are being refurbished around it, hence the limited amount of machines. When you next return to Heathrow, please ask Reservations for an internet inclusive rate, as these are always available. James More 

Level Contributor
74 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I normally use this hotel as it is close to Heathrow airport and a plus to have Dollar Thrift rental car next to the hotel. The upgraded rooms are great and comfortable. I have a big problem with the fitness centre which is one of the most dirtiest places I ever visited . The carpet has never been cleaned and... More 

Helpful?
Thank Louis D
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for commenting on Trip Advisor. Unfortunately the gym is currently in a temporary room, due to the area around it's usual position being refurbished. Having said that, your feedback is greatly appreciated and we look forward to welcoming you back soon. James More 

Bristol, United Kingdom
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

First stay in the new refurbished Sheraton. Wonderful rooms, best bed ever, bathroom spacious and really good shower. An AC control that was simple to use. Service at the hotel is personal and friendly. One of the surprises was the coffee. Not a costa or other brand, just a fresh ground coffee that didn't cost the earth. For once somebody... More 

Helpful?
Thank David E
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your lovely comments. We are extremely pleased that you like our new rooms and it makes such a difference to hear that all our efforts are worthwhile. Your feedback is greatly appreciated and we look forward to welcoming you back soon. James More 

Weybridge, Surrey
Level Contributor
282 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel before and likened it to the hotel from the film "The Shining" i.e. pretty awful. However, I'm told all of the rooms have now been refurbished. The new rooms are a massive improvement. The bathrooms are bright and clean with a large walk in shower (no bath). The rooms are bright and comfortable, with... More 

Helpful?
Thank Speedbird747
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments. We are extremely pleased that you like our new rooms and it makes such a difference to hear that all our efforts are worthwhile. We do actually have a few rooms with a bath and different pillow types are available upon request. Your feedback is greatly appreciated and we look forward to welcoming you... More 

Providenciales, TCI, BWI
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed here before and called it nothing special, a crash and dash is what I called it, not any more! Wow its about time but what a surprise, the refurbished rooms rocket this hotel into a new league. Changed to contemporary and its now something a bit special. Add that to a Heathrow location and with Thrifty /... More 

Helpful?
Thank TJS32
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your comments. We are extremely pleased that you like our new rooms and it makes such a difference to hear that all our efforts are worthwhile. Your feedback is greatly appreciated and we look forward to welcoming you back soon. James More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Heathrow Airport Colnbrook By Pass, West Drayton UB7 0HJ, England
Location: United Kingdom > England > Greater London > West Drayton
Price Range: $90 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Starwood EMEA, Expedia, Booking.com, HotelTravel.com, Hotwire, Travelocity, Priceline, Hotels.com and Odigeo so you can book your Sheraton Heathrow Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London
Hotel Style:
#7 Luxury Hotel in West Drayton
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