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Crowne Plaza Hotel London-Heathrow

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Crowne Plaza Hotel London-Heathrow
Crowne Plaza Hotel London-Heathrow
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2,684 Reviews from our TripAdvisor Community

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Showing 2,586: English reviews
Norfolk, United Kingdom
Reviewed 2 days ago NEWvia mobile

Room was nice and clean, modern and up to date. Bed was not the comfiest. Very easy to get to however parking was not great as work was being carried out however we did not know this and was dark so got stuck in the mud. Easy to get to terminals with shuttle pick ups. However would recommend for an...

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Helpful?
Thank Gracie9393
Darlington (uk)
Reviewed 3 days ago NEW

I have stayed at this hotel a few times because of its location, but really it’s not a Crowne Plaza. The rooms are worn and in need of a refurbishment and the whole place just seems old and on downward spiral. Like many of these place the entrance and reception is quite smart but that’s just a front. The room...

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Thank graemeboro
Westerham, United Kingdom
Reviewed 3 days ago NEWvia mobile

We stayed here for 1 night as we had a early flight from Heathrow,we had a family room it was spacious with 2 double beds not a sofa bed, the reception were friendly and helpful,we left our car in the carpark for 8 days it was no hassle just parked up in the hotel carpark and booked a cab for...

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Thank Q6173GCsarahs
Worksop, United Kingdom
Reviewed 3 days ago NEW

The hotel was fine, a large room with our friends nearby. Everything at reception was smooth and efficient. The gentleman who dealt with us was extremely personable and courteous.When we returned to collect the car, nothing was too much trouble. We would definitely use the hotel again.

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Thank rogbarre123
London
Reviewed 4 days ago NEW

To start with the good aspects: the staff were really great, friendly and accommodating and they deserve five stars. Same goes for the location as it is very close to the airport and you will not only get there quickly and back but you will also not pay a fortune for the cab. If you drive, there is a large...

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Thank Wolfman92
Diss, United Kingdom
Reviewed 5 days ago NEW

The staff were very helpful. We booked for a three week parking and one nights stay. We found the room to be very comfortable. We had to park in a field behind the hotel as so busy. We were not impressed with the restaurant choices as we found them all to be very expensive. We would have eaten in the...

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Thank jude9999_10
Reviewed 6 days ago NEWvia mobile

When we arrived with my girlfriend on 5th February, we received in a very kind and warm reception by the porter, Sandor. He showed and introduced everything in the hotel for us: swimming pool, fitness room, bars, Indian restaurant and of course our room. I think he is a hard-working and elegant man, we liked his style and kindness. The...

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Helpful?
Thank vadrian95
Matt-Spoard, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Vadrian95, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I will be sure to let Sandor, Aman & Attila know about your kind words regarding their service, and we are very happy to hear that you would recommend us to future guests looking to stay in Heathrow. I look forward to welcoming you...

Geneva, Switzerland
Reviewed 6 days ago NEWvia mobile

The room was clean and big. The staff was helpful and smiling. The breakfast was rather gooď. The only hickup during my stay was the fire alarm that someone turned on around midnight. But it was handled by staff rather quickly. Advice - no drinks in the bar, the wine was rather a sort of vinegar.

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2Thank ShineA
Matt-Spoard, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear ShineA, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear you enjoyed your time at the hotel and found our staff very helpful. I look forward to welcoming you again in the near future. Warmest regards, Matt Spoard Senior Guest Relations Manager

Gateshead, United Kingdom
Reviewed 1 week ago via mobile

Hello, Night from hell, fire alarms set off then letter from hell left under the door! I didn't know what the issue was or why my safety was at risk but apparently group with malicious intentions escorted out! See letter from management. For some reason I ordered room service and the individual elements did not add up to the total...

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Thank PaulT111111
Reviewed 1 week ago via mobile

Arriving at hotel after flight from Rome we were upgraded as ihg members. Checked in and was told we would have to pay for breakfast. ..too tired to question this. Went to breakfast next morning gave staff room number. .this lovely lady looked up our room and said why are u not in club room?? We told her we were...

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Thank wowss
Matt-Spoard, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear wowss, Thank you for your review following your recent stay at the Crowne Plaza London-Heathrow. I am glad to hear that the team was able to upgrade your room type for your stay with us, unfortunately access to the Executive Club Lounge is not included automatically with a complimentary upgrade at this hotel. As an extra to the benefits...

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapés. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. Uniquely the hotel has a 9 hole golf course. ... more   less 

Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton UB7 9NA, England
Location: United Kingdom > England > Greater London > West Drayton
Price Range: $83 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
Reservation Options:
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London
Hotel Style:
#2 Luxury Hotel in West Drayton
#3 Romantic Hotel in West Drayton
#3 Business Hotel in West Drayton
#4 Family Hotel in West Drayton
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel London-Heathrow staff and other travelers.
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Questions? Get answers from Crowne Plaza Hotel London-Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The hotel is huge. Cannot advise on rooms but ours on second floor were good.”
 of 5 bubbles jude9999_10, 5 days ago | Read review
“We faced the car park which seemed fairly quiet”
 of 5 bubbles WarwickshireMarakesh, 4 weeks ago | Read review
“Perfect for staying overnight and leaving car (free of charge) during you time away from UK”
 of 5 bubbles LyndaC990, Jan 10, 2017 | Read review
“Superior or Club room are the best value”
 of 5 bubbles moaningmoose, Jan 8, 2017 | Read review
“Try the Hilton Garden Inn”
 of 5 bubbles claire1426, Dec 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question