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Crowne Plaza Hotel London-Heathrow

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Crowne Plaza Hotel London-Heathrow
Crowne Plaza Hotel London-Heathrow
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2,508 Reviews from our TripAdvisor Community

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Showing 2,421: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

we booked this hotel off the internet, as it was close to Heathrow airport and offered parking for the duration of our holiday. excellent package was offered bed breakfast and evening meal with 3 weeks parking at a really reasonable price. for a very busy hotel the rooms were clean and comfortable. staff were very helpful. the only criticism is... More 

Helpful?
1 Thank Karen H
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Karen H, Thank you for your feedback, we very much appreciate your comments. We value our guests and take pride in being able to make their stay enjoyable and we are happy that you are happy with us and glad to know that we made your stay comfortable. Once again thank you and we hope to welcome you back... More 

Manchester, United Kingdom
Level Contributor
206 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

A one night stay after beating my feet in London ready for the train to Tewkesbury the next day. Check in struggled to find my reservation even though prebooked with IHG, eventually I was assigned a club room for which the upgrade was appreciated. It is a busy hotel and the bar and restaurant were packed. I just retired and... More 

Helpful?
Thank Spiderpig41
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Spiderpig41, Thank you for your feedback, we very much appreciate your comments. We value our guests and take pride in being able to make their stay enjoyable, I apoligise your experience of breakfast was not pleasant and I will be sure to pass your comments on to the restaurant manager. Once again thank you and we hope to welcome... More 

Swindon, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel offers good value for money and the swimming pool area is always clean. Staff area friendly, the bar is not cheap but it is a airport hotel after all. Can't fault the rooms they are quite spacious.

Helpful?
Thank Somegood
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Somegood, Thank you for your feedback, we very much appreciate your comments. We value our guests and take pride in being able to make their stay enjoyable and we are happy that you are happy with us and glad to know that we made your stay pleasant. Once again thank you and we hope to welcome you back again.... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Really very impressed, was there for two days, food was just amazing and varied, staff very helpful. Only complaint if any was no mirror and socket so near hair curling disaster, but had and extension lead delivered to my room within minutes, problem solved. Would definitely stay again.

Helpful?
Thank Kerry D
SONAL K, Kerry D at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Kerry D, Thank you for your feedback, we very much appreciate your comments. I am glad to know your stay with us was to your satisfaction. It is always our primary concern to make sure every guest is happy with us and I am glad to know we did just that whilst you staying with us. Once again thank... More 

Level Contributor
111 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel was great for what we needed, which was a family room before an AM flight. The room was clean, and all the staff were great. The shuttle bus to the airport was good, as on the circular route it was last before T5, but this is the other way round on the way back. We waited about 45... More 

Helpful?
Thank Floyd K
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Floyd K Thank you for your feedback, we very much appreciate your comments. I am glad to know your stay with us was to your satisfaction. It is always our primary concern to make sure every guest is happy with us and I am glad to know we did just that whilst you staying with us. I do apoligise... More 

luton
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Overnight stay at crowne plazza Heathrow had room on 4th floor very well laid out room spotlessly clean and comfortable. On this occasion visited bar downstairs staff very pleasant and helpful. Breakfast was good with a wide selection of hot and cold dishes.

Helpful?
Thank ianjjjjjjj
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear ianjjjjjjj, Thank you for your feedback, we very much appreciate your comments. I am glad to know your stay with us was to your satisfaction. It is always our primary concern to make sure every guest is happy with us and I am glad to know we did just that whilst you staying with us. Once again thank you... More 

Calgary, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW via mobile

I have stayed here before and like the hotel. Have a different view now. I looked at the sheet they have you sign when checking in. There was a paragraph in tiny font that looked like I should read it. I've actually got pretty good vision but could barely make out the text as it was tiny and the printer... More 

Helpful?
Thank Don B
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Don B, Thank you for your feedback, it is greatly appreciated. I am pleased to know that despite your experience of going through this, the staff were great in terms of service. I will be sure to pass your comments on to the hotel manager. Thank you once again for taking the time to feedback your stay. We look... More 

United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed a few times prior to flights. Very convenient for the airport. Stayed in Club Floor room. Clean and comfortable. We had asked for a top sheet on the bed prior to arrival which was not supplied but housekeeping quickly got us one. Staff are helpful and pleasant. Club lounge is relaxing and service was good. We used their... More 

Helpful?
Thank dianeanddave_shaw
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear dianeanddave_shaw, Thank you for your feedback, we very much appreciate your comments. I am glad to know your stay with us was to your satisfaction. It is always our primary concern to make sure every guest is happy with us and I am glad to know we did just that whilst you staying with us. I do apoligise for... More 

High Wycombe, United Kingdom
Level Contributor
171 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Car park stuffed with park and fly Common areas clean Bed uncomfortable - very Found a toenail on the floor Air con not working well or say all one night Swastika in the stairwell Catering staff sneezed on tea break stuff Bar prices not cheap over £6 for a single with mixer

Helpful?
Thank Seven22
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Seven22, Thank you for your feedback regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced during your stay. I will be sure to pass your comments on to house keeping and our food and beverage team. Kind regards... More 

Pickering, England, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Scenic the area isn't but damn handy for London Heathrow. Checked-in efficiently at 11:00, checked-out efficiently (by the same guy) at 05:00. Room upgrade - so room was nice (great desk which makes a nice change) but no opportunity to use much of it other than a comfy clean bed, and a clean shower.

Helpful?
Thank Dave G
SONAL K, Office Executive at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Dave G, Thank you for your feedback, we very much appreciate your comments. I am glad to know your stay with us was to your satisfaction. It is always our primary concern to make sure every guest is happy with us and I am glad to know we did just that whilst you staying with us. Once again thank... More 

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapés. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. Uniquely the hotel has a 9 hole golf course. ... more   less 

Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton UB7 9NA, England
Location: United Kingdom > England > Greater London > West Drayton
Price Range: $99 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
Reservation Options:
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London
Hotel Style:
#2 Luxury Hotel in West Drayton
#3 Romantic Hotel in West Drayton
#3 Business Hotel in West Drayton
#4 Family Hotel in West Drayton
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