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Holiday Inn London - Heathrow Ariel

Expedia.com$69*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Holiday Inn London - Heathrow Ariel
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1,548 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Heathrow Ariel
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Showing 1,444: English reviews
So California
Reviewed 4 weeks ago

I recently stayed two nights at the Heathrow Ariel before my flight home. I found the check in fast and friendly, was given a room upgrade and guest of the day pass for discounts on meals. The room was clean, well stocked and the bed was comfortable. Being close to the airport I expected some noise, but my room was...

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Helpful?
Thank LovePems
Paige W, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hello and thank you for your lovely feedback. I feel exhilarated at the fact you would choose our hotel again to stay in at your next trip to Heathrow and I'm glad it was convenient to you. Your comments on the restaurant are greatly appreciated and we look forward to welcoming you back soon. Thank you again.

Mombasa, Kenya
Reviewed 4 weeks ago

The Aerial does everything it should. Efficient check in, adequate breakfast (a couple more items than a HIEx and presented in a nicer way). Housekeeping were always helpful (we did not have our room serviced for the two nights we were there but they were happy to provide extra milk and shampoo etc. on request. Rooms are fine. Could do...

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Helpful?
Thank Mark W
Paige W, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hi Mark, Thank you for your feedback. I appreciate the detailed review, with reviews like this we can acknowledge what we need to improve on as a hotel and what we have done to meet the requirements of us, so thank you for that. I'll just mention if there is anything you need when staying with us at the Holiday...

Bergen, Norway
Reviewed 4 weeks ago

A typical airport hotel and a typical Holiday Inn. Check in was good as always, ideal after a long journey. Into the room, perhaps more akin to a large cupboard than a room, but that aside, perfect one night. The location is ideal for all Heathrow Terminals, just a short bus transfer away. Other pluses were nice bar area and...

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Helpful?
Thank pjmoorhouse
IHGService, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hello PizzamanMKE! Thank you for your feedback regarding your stay at Holiday Inn London - Heathrow Ariel, UK. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about your check in experience, bar, and internet service. However, I'm sorry we fell below your expectation regarding the plumbing. We...

Hobart, Australia
Reviewed 4 weeks ago

Check in was pleasant until asked if I wanted help with my bags...yes please...the look I was given was appalling...then to the room..so tired and ordinary...the bathroom needed a total bleach as grime everywhere...what a disgrace with little notices saying the hotel cares....the plumbing was so loud....a wonder people actually flush them....then went to have afternoon tea and had to...

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Helpful?
Thank Foodydreamlady
Paige W, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Firstly, let me apologise in regards to the check-in experience, I am very disappointed to hear this and would like to discuss this further. If you would like to get into contact with me so I can get these matters dealt with asap, paige.witney@hiariel.co.uk I sincerely apologise again and thank you for your feedback.

hattiesburg ms
Reviewed April 16, 2017 via mobile

I had a lovely experience staying at the Holiday inn near Heathrow airport. Check in was smooth, pleasant and quick and my room was ready as early as 1.30 pm Although the rooms are small and compact compared to other hotel rooms, the concept worked great. Cosy, clean and everything you could need. Room was very quiet although the hotel...

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Helpful?
1Thank bacfire1
Paige W, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hello, Thank you for you kind comments on the restaurant, I have informed the chef and he is very grateful of your feedback. I'm pleased to hear the hotel was convenient to your trip and I'm thrilled to hear you would recommend us to other travelers. We look forward to seeing you again.

Toronto, Canada
Reviewed April 16, 2017

While I realise its a airport hotel its conditions were appalling. I think they built this one right after the great fire of 1666 and haven't changed the carpets since Room is small, not terribly clean and likely the worst IHG hotel I have ever stayed in. I think they believe that people will tolerate it because its right by...

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Helpful?
Thank 548jason
Paige W, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hello, Thank you for your feedback, I do apologize you felt your room was small and not very clean, I understand your frustration in regards to the decor of the hotel, as you are aware this is an old hotel so it may seem a little dated. However you will be pleased to here that we are currently undergoing plans...

Nottingham, United Kingdom
Reviewed April 15, 2017 via mobile

Standard Holiday Inn Experience. New parking system at £16 a night. Good location for all terminals. Clean and tidy rooms. Bar and restaurant over priced and food not great. Local restaurants just down the road towards Harlington at half the price.

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Helpful?
Thank richard o
IHGService, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear richard o, Thank you so much for taking the time to leave a review of your most recent stay with us. II am happy to learn you chose our hotel and thought our location to be in close proximity to the terminals. We always make sure all of our rooms are neat and I am glad you noticed its...

Ladera Ranch, California
Reviewed April 15, 2017

Out of all the Holiday Inns we stayed at this trip, this was my least favorite. I knew it would be noisier since its at the airport but I wasn't prepared for the noise from the car wash place in the parking lot behind the hotel. It seems the car wash place rents space in the parking lot to do...

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Helpful?
Thank Erica B
Paige W, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hello, I was troubled to hear about your stay with us at the Holiday Inn Ariel. I apologise for the noise coming from the car park, I have raised this issue with my General Manager, so thank you for bring this to my attention. I understand the frustration on the A/C, you will be pleased to hear that we are...

Pembroke, United Kingdom
Reviewed April 14, 2017

I ended up here by default because the IBIS booking system messed up my booking by reverting to their webpage defaulting to the day of the booking so I turned up and no room. Fortunately Holiday Inn Heathrow Ariel had rooms. Great clean room and as an IHG member free wifi. The hotel is circular built around a carpark and...

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Helpful?
Thank D.mr S
Paige W, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hello D.mr S, I do apologise for the mix up on the discounted wallets, if you contact me directly I will be sure to get that refund for you immediately. Please contact me at: paige.witney@hiariel.co.uk Again I'm sorry for any inconvenience caused, we hope this doesn't affect your confidence with stay at the hotel. Thank you for your feedback.

St. John's, Canada
Reviewed April 12, 2017 via mobile

We arrived in Heathrow after an overnight flight and went straight to the hotel. It was only 7:30 AM so, based on previous experience, we fully expected to wait for several hours before our room was ready. The very courteous young lady at the front desk promised to do whatever she could to have a room prepared, provided us with...

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Helpful?
Thank ReneWicks
Paige W, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hello ReneWicks, Thank you for much for your great feedback. I appreciate you taking the time do make a review and what a lovely one at that. I glad to here our staff were attentive and help you as much as possible and I'm thrilled the hotel was convenient to your trip. We hope to see you again.

Questions? Get answers from hotel staff and past guests. Ask a question

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Location: United Kingdom > England > Greater London > Hayes
Price Range: $80 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, UK - Greater London
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travelers.
21 questions
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“couldn't and wouldn't give a tip to anyone to stay here”
MarkAnthonyPotter, 6 days ago | Read review
“Inner courtyard - though most rooms triple glazed!”
AMANBRAD, 1 week ago | Read review
“Rooms overlooking the car park to the rear, dont suffer from aircraft taking off noise.”
Therealartestu, 1 week ago | Read review
“I was on floor 2 and had a very pleasant oom at the rear of the building”
B3584DHrachels, 2 weeks ago | Read review
“Nice meal in restuarant”
bellythecap, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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