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Holiday Inn London - Heathrow Ariel

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118 Bath Road, Hayes UB3 5AJ, England
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Holiday Inn London - Heathrow Ariel
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1,104 Reviews from our TripAdvisor Community

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Belvedere, Kent
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Reception and restaurant staff friendly and helpful. They can only use the tools they are given. We used this overnight for early flight. Room basic but big enough and comfortable. To the bar for an overpriced drink. 4-5 miles from a top UK brewery (Fullers) yet you've got Boddingtons (yuk) on draught. Shame on you. Three unwatched TV screens in... More 

Helpful?
Thank Joebelvedere
Greater Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

First time at holiday inn very impressed good size room very clean and comfortable. Food good and good choice a very relaxing stay. Helpful staff . Good size reception area with lovely bar area .had a gym on reception floor looked good was only on 1night stay over as a package deal . Would recommend .

Helpful?
Thank Kathleen P
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Kathleen, Thank you for your post. I am pleased to hear you enjoyed your stay with us and hope you visit us again. Sincerely Stephen Brown More 

Porvoo
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Checkin cordial and efficient. Room ridiculously small but clean. Bed was ok , furniture a bit worn. Good old out of date window / double glazing could not keep the chilly air outside making it impossible to have a good night sleep. Air draught was intensive. Breakfast was plain and check out efficient. Provided feedback in writing and received a... More 

Helpful?
Thank globetrottingfin
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear globetrottingfin, Thank you for placing your review, and I would like to offer my sincere apologies for your disappointing guest experience. I would appreciate the opportunity of speaking with you so we may discuss your concerns in detail. My sincere apologies for your poor Guest Experience resulting in a poor night's sleep. We give the utmost importance to our... More 

Cardiff, United Kingdom
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

.......The Ariel hotel isn't a bad place to stay. If you are cost conscious and want to stay within a stones throw of LHR then you cannot go wrong. Yes, it's a busy place, yes it rooms are somewhat tired, yes, it could be better, but the staff are friendly, the bar and restaurant are welcoming and not overpriced and... More 

Helpful?
Thank Graham G
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Graham G, Many thanks for taking the time to place your review. Your feedback is appreciated and look forward to seeing you again. Sincerely Stephen Brown More 

Stockport, UK
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very nice hotel with exceptional staff. Our room was spacious and very comfortable and had a great view of one of the runways. we had a drink in the bar then dinner in the restaurant. The food was really good.Shuttle bus to and fron the hotel was good but it costs £5 for a single trip and £9 for the... More 

Helpful?
Thank margaretpat
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Margaretpat, Thank you for posting a review. Compliments are always welcome & I was pleased to read you had a 'great' experience. The staff take great pride in their role. We look forward to seeing you soon. Sincerely Stephen Brown More 

Tubize, Belgium
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Ariel is your typical HI experience, the service is quite good and the room are mostly clean but on the small side, you still get a bathtub, this is nice. Information about the area is given freely and with a smile at the front desk. The bed is quite hard but it depends how you like it. for a... More 

Helpful?
Thank LucRobalo
Croydon, United Kingdom
Level Contributor
225 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Unusually we didn't get an upgrade but the room was fine for one night. Service in the bar was good. Hotel is situated close to bus stop for local free services to the airport. We asked for extra pillows that arrived promptly. Would stay here again.

Helpful?
Thank Travel_Duck_UK
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Travel_Duck_UK, Thank you for your post. I was pleased to read service both at bar & houseekeping was good. We look forward to seeing your soon. Sincerely Stephen Brown More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This must have been the smallest, tiniest room is ever stayed at. There was no space to even or the luggage away, and the chair was between the bed and the desk, so I could barely sit and then only at one end of the desk. Bathroom was okay. As for breakfast it wasn't too bad, but the fried eggs... More 

Helpful?
Thank Paulo P
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Paulo P. Thank you for your post. Yes, we do have single rooms that are rather small, but there is an option for double rooms as well. Apologies for the eggs issue for your breakfast, please note you do have the option to ask for any sort of eggs to be made freshly. We value your feedback and welcome... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The rooms are very small. In theory I was upgraded ... I can only imagine what the other room looked like. Walls are scuffed and room needs paint. In the morning both elevators were out of service and had to carry my bag down two flights of stairs. I could hear people arriving and leaving in the hallway all night.... More 

Helpful?
Thank Wapp4
Ottawa, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Heathrow Ariel Holiday Inn for one night while waiting to connect to a flight to Canada. Getting to and from terminal 2 was an easy, short ride on the Hoppa bus, and when we arrived at the Ariel we were warmly greeted by the check-in staff. The room was comfortable and suprisingly very... More 

Helpful?
Thank Joe S
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Jose S, Many thanks for your post. I was pleased to read that you were 'impressed' with your stay & my team were friendly, happy and efficient. I look forward to your return in the near future. Sincerely Stephen Brown More 

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