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Mercure London Heathrow Hotel

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Mercure London Heathrow Hotel
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678 Reviews from our TripAdvisor Community

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Showing 635: English reviews
Reviewed September 22, 2015

I booked 2 standard rooms for a one night stay, as we were flying from Heathrow Terminal 3 the next day. The positives: Comfortable bed Buffet breakfast Easy check-out Clean The negatives: Long queues to check-in - this wasn't just when we checked in. While having dinner around 7pm we could view Reception and there were permanent long queues Bad...

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Helpful?
1Thank WelshLoopyLou
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. I was sorry to hear of the disappointments that you appear to have encountered. it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please be...

Auckland Region, New Zealand
Reviewed September 21, 2015

Small. Shoebox small. The combined costs of dinner and breakfast exceeded the hotel cost, which would be OK if the food wasn't mediocre. Small gym with basic equipment. Adequate, but running machine not working and no way to sanitize before or after use. Catch the hoppa at the door for £4 which is excellent.

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Helpful?
Thank JafaAuckland
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for your feedback following your recent stay. I was sorry to read that you found the meal prices expensive but, on a different note pleased to see that you appear to have got a fantastic price for your accommodation. I am pleased to confirm that checks indicate that all is now resolved with the running machine,...

Lee-On-The-Solent, Hampshire
Reviewed September 20, 2015

Had a quiet room which had all the required facilities. We were surprised and delighted by the cleanliness and condition of the hotel and would gladly use it again. We ate at the Great Western pub a convenient couple of hundred yards down the road ( see separate review). The TV in our room was pleasantly large for a hotel...

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Helpful?
Thank Grumpy64
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Richard Jackson General Manager

Reviewed September 16, 2015 via mobile

We stayed here the night before we went on our family holiday. It's a great location to Heathrow. We parked in the long stay car park and it took about 15 minutes to drive there. We didn't use any of the facilities but if your looking for a reasonably priced, nice hotel that is close to the airport i wouldn't...

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Helpful?
Thank Andydj2020
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you and your family back to our hotel very soon! Kind regards, Richard Jackson General Manager

Belo Horizonte, MG
Reviewed September 15, 2015 via mobile

++Close to the airport. For 4 pounds you can get a bus to it (and many other hotels) ++Friendly and helpful staff +Comfortable bed +Average free WiFi +Air conditioning and towel warmers -Very small rooms. It was very hard to open my 32kg bag -Sinks are too low

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Helpful?
Thank lauvilu
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for a very informative and positive review. We hope to welcome you back to our hotel very soon! Kind regards Richard Jackson General Manager

China
Reviewed September 15, 2015

The hotel is near the Heathrow airport.It takes 25 minutes to reach the hotel by airport shuttle bus.One way is 5 pounds and round trip ticket is 8 pounds.The room was not big.Free Wifi was connected in the whole hotel area.Room fare was very good.100 pounds for 2 nights stay.Cleaness in the room was good.The hotel staffs can be more...

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Helpful?
Thank lisaselencer
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for leaving an informative review after your recent stay. We hope to be of service again on a future occasion. Kind regards Richard Jackson General Manager

Istanbul, Turkey
Reviewed September 15, 2015

One of the most grosses places i have ever visited, The food is horrible, the managers are rude, and the system in which the hotel is run horrible, i feel sorry for the employee working there, slaving themselves in confusion.

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Helpful?
Thank James D
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for your feedback. I was very sorry to read that you were so disappointed with your visit on so many levels. Please feel free to contact me direct to discuss the matter further in person. Yours sincerely Richard Jackson General Manager

London, United Kingdom
Reviewed September 12, 2015 via mobile

Like so many hotels in this area, there's not much around it to shout about but it's easy enough to get to whether getting hoppa bus from Heathrow or train to Hayes & Harlington. Hotel is lovely, clean & rooms a nice size. Staff friendly and I would stay here again.

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Helpful?
Thank sportingfruit
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours Sincerely Richard Jackson General Manager

Tonbridge, United Kingdom
Reviewed September 9, 2015 via mobile

A large hotel with generous room sizes, clean and modern and a good bar. Car park was pretty full but found a space - £10 for the night. Stayed before a fairly early flight from T5 to avoid the M25 in the morning and had no complaints. Friendly welcome from reception staff.

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Helpful?
Thank ktjp
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such an informative review. We look forward to seeing you again ion a future visit. Kind regards Richard Jackson General Manager

London
Reviewed September 9, 2015

Just one small detail the room was too hot for me, could not open window as to noisey apart from that room was very nice. The shuttle service was good even though the price had gone up quite a lot. Will use the hotel again.

Review collected in partnership with Galahotels.com
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Helpful?
Thank H4266QXdavidl
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for your review. My apologies for any inconvenience caused by the temperature in your room. I was pleased to see that you found the shuttle service of use and, thought the hotel represented good value. We hope to see you again on a future trip via Heathrow. Kind regards Richard Jackson General Manager

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Location: United Kingdom > England > Greater London > Hayes
Price Range: $59 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, UK - Greater London
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Questions & Answers

Here's what travelers have asked, with answers from Mercure London Heathrow Hotel staff and other travelers.
27 questions
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I had room 72 on the ground floor. Room 10 had the noisy pipes”
 of 5 bubbles Jackeyp, 3 weeks ago | Read review
“106 next to the lift facing a quiet car park”
 of 5 bubbles angelacX523TQ, 3 weeks ago | Read review
“Deluxe room maybe they are bigger”
 of 5 bubbles K9fredlab, 3 weeks ago | Read review
“Beware of early check in charge if you arrive early.”
 of 5 bubbles TENNDAWG, 4 weeks ago | Read review
“away from lift”
 of 5 bubbles JazzyInWonderlust, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question