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Mercure London Heathrow Hotel

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Mercure London Heathrow Hotel
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645 Reviews from our TripAdvisor Community

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Showing 606: English reviews
Reviewed yesterday NEWvia mobile

With a quick stop in London I was not disappointed. Quick shuttle from Terminal 5. Rooms were clean and quiet. Receptionist efficient and friendly. Breakfast was plentiful. I will definitely recommend a stay here.

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Helpful?
Thank Nigel B
Graz, Austria
Reviewed 4 days ago NEWvia mobile

Since all flights got cancelled I was stranded in London. The Mercure Hotel Heathrow was pretty much the only available hotel and that was good. Great staff, single room was small but very clean, bed was comfortable, location in greater London, about 15 mins from LHR but no airport/airplane noise whatsoever! Glad i got to stay in this new and...

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Helpful?
Thank Barbieee27
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a positive review on your stay at the Mercure London Heathrow Hotel, it is always pleasing to read that we have achieved our guests expectations. Thank you once again, and we hope to be of service again in the near future. Kind regards, Ana Merriman Operations Manager

Ipswich, United Kingdom
Reviewed 5 days ago NEWvia mobile

One night stopover before a flight so not looking for anything spectacular. The main reception area and bar are very nice. However, the gym is so poor it may as well be shut. Treadmill doesn't work and cross trainer is an antique. My room was on the ground floor and in a wing of the hotel. Tiny room, so much...

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Helpful?
Thank Tomf0212
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind regards, Ana Merriman Operations Manager

Cowbridge, United Kingdom
Reviewed 6 days ago NEWvia mobile

Ideal pre flight overnight stopover. Everything you need. Bar and restaurant on site. Plenty of parking places. The menus was OK and the food and service OK. It does what it says on the tin. The staff were very friendly and attentive.

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Helpful?
Thank TerryWms
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a review. It was pleasing to read that your stay at the Mercure London Heathrow was a pleasant one and look forward to being of service again in the near future. Kind regards, Ana Merriman Operations Manager

Torquay, United Kingdom
Reviewed 1 week ago

Stayed here for one night on business, not to use it as a sop over before catching a flight. Hotel was generally very good, room was a good size, clean and tastefully decorated. Didn't have time to eat or drink, but public areas seemed nice and open, restaurant looked appealing too. No noise from the airport in the rooms as...

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Helpful?
Thank ChrisW178
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Sarlat-la-caneda, France
Reviewed 1 week ago

I was allocated a clean and comfortable room and enjoyed my one night stay. The staff are friendly and the breakfast was tasty. It's very handy for Heathrow and only 20 minutes away by shuttle bus. The free wifi was adequate though there is an option to upgrade to a faster service.

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Helpful?
Thank Ewen53
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a positive review. It was pleasing to read that your stay at the Mercure London Heathrow was a pleasant one and look forward to being of service again in the near future. Kind regards, Ana Merriman Operations Manager

essex
Reviewed 1 week ago via mobile

For the price of a night here it is very good value. The hotel is impressive, rooms well appointed and quiet. Bath and shower. No towel rail which was strange. Walking distance from the station. Hoppa bus takes about 20 mins to the airport. Hayes and Harlington is the last station to accept Oyster cards.

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Helpful?
Thank EssexYvonne
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a positive review on your stay at the Mercure London Heathrow Hotel, it is always pleasing to read that we have achieved our guests expectations. Thank you once again, and we hope to be of service again in the near future. Kind regards, Ana Merriman Operations Manager

Nottingham, United Kingdom
Reviewed 2 weeks ago

I paid an amazingly reasonable price for this hotel We were welcomed and book in was efficient Yes the room is basic. Clean comfy bed....,maybe hard for some but comfy for me!! Small compact bathroom. Warm and quiet on the ground floor Nice bar Reasonable London prices!! Lovely breakfast I cannot over state what good value we thought that this...

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Helpful?
Thank jacqueline57
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I was pleased to read that overall you enjoyed your stay. We are looking forward to welcoming you again at Mercure. Kind regards, Ana Merriman Operations Manager

Sidcup, United Kingdom
Reviewed 2 weeks ago

does what it says on the tin, but corridor is very narrow - trolley carring cases just fits - and even as a budget hotel I would have expected 2 sets of towels in a double room. the room was very small.i found it difficult getting past the fridge at the foot of the bed. having said that, it was...

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Helpful?
Thank Teamajs
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I was pleased to read that overall you enjoyed your stay. We do have a range of room styles with varying features. Perhaps take advantage of one of our Privilege bedrooms on any future visit. A second set of towels can...

Bath, United Kingdom
Reviewed 2 weeks ago

Basic hotel with few amenities. Lift not working, problem if you have lots of luggage. Room we had was heated by electric fan heater. No telephone in room. Very small bathroom with a shower. Restraunt expensive. Only good point is that it is close to LHR Terminal 3 if you need an early start.

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Helpful?
Thank srquarry
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you correctly mention the lift was out of order and back in service from the 10th January. With regards to the...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Location: United Kingdom > England > Greater London > Hayes
Price Range: $56 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, UK - Greater London
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Questions & Answers

Here's what travelers have asked, with answers from Mercure London Heathrow Hotel staff and other travelers.
25 questions
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If lift not working then ask for a ground floor room.”
 of 5 bubbles srquarry, 2 weeks ago | Read review
“Don't have a room on the ground floor”
 of 5 bubbles seleeyore, 3 weeks ago | Read review
“Higher floors may have less trouble with noise leakage from other rooms”
 of 5 bubbles Llamasontheroad, Jan 1, 2017 | Read review
“we had carpark lights on the whole time outside our window”
 of 5 bubbles giggsAlvechurch, Dec 19, 2016 | Read review
“Ask for rooms closure to the entrance.”
 of 5 bubbles JayantM, Dec 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question