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Mercure London Heathrow Hotel

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Traveler (196)
Room & Suite (62)
Dining (31)
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Overview
  • Excellent20%
  • Very good36%
  • Average25%
  • Poor12%
  • Terrible7%
Travelers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (939)
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Traveler rating
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187
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213
105
73
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All reviewslegoland packagecoffee machinebooked this hotelrestaurant staffone night staypublic areasquiet roombar and restaurantlondon heathrowlong flightan overnight stayshort staygood nights sleepcar parkingclose to the airportbuswindsor
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1 - 5 of 878 reviews
Reviewed yesterday via mobile

I would have rated this hotel a bit lower had it not for its friendly staff and its location which is not far away from London Heathrow. The toilets had seen better days. The rooms are clean but quite on a small side. It was...More

Thank AJ P
Reviewed yesterday via mobile

Had a lovely 2 night stay for my son's Birthday stayed here as it's not far to Legoland. Like to say how welcome we felt all staff were very friendly always said hello, The Chef & Restaurant staff made my son's day by singing happy...More

Thank _ebaldrick
Reviewed 5 days ago via mobile

The room was lovely with a comfortable bed. Air conditioning was effective and easy to operate. We chose to eat in the bar and were very disappointed. The waitress struggled to understand our order and brought the wrong things. The meat in my pie was...More

Thank Karen M
Response from Mercure London H, Manager at Mercure London Heathrow HotelResponded 2 days ago

Dear Karen M, Thank you very much for your review. Please accept my apologies that we did not meet your expectations on your recent stay. I will make sure to discuss your feedback with the Head Chef and the Restaurant Manager, so we can learn...More

Reviewed 6 days ago

We stayed for one night as part of an Easter deal with Legoland Windsor. Very reasonable prices plus kids meal was free and breakfast was included. Comfortable rooms, good food, amazing breakfast buffet and a decent gym. Kunal was very helpful regarding the parking as...More

Thank Nicole A
Response from Mercure London H, Manager at Mercure London Heathrow HotelResponded 2 days ago

Dear Nicole A, Thank you for taking the time to provide us with your feedback following your recent stay with us. I am most delighted to read that you had a wonderful stay and the team has looked after you and your family. I will...More

Reviewed 1 week ago via mobile

We booked this hotel as we had an early morning flight from Terminal 5 on Easter Monday. The hotel is in a good location and offers off road parking. Although only there for one night we found the staff to be really friendly and nothing...More

Thank Darren H
Response from Mercure London H, Manager at Mercure London Heathrow HotelResponded 2 days ago

Dear Darren H, Thank you for taking the time to review your stay with us on TripAdvisor.I am extremely pleased to learn that you have thoroughly enjoyed your stay with us.I will make sure to share your kind comments with all of the team. Kind...More

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Best Value Properties in Hayes, United Kingdom
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About
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
$63 - $139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Hayes
Room types
Non-Smoking Rooms
Details
Price range
$63 - $139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Hayes
Room types
Non-Smoking Rooms
Add Photo Photos
Traveler (196)
Room & Suite (62)
Dining (31)
Business Center & Event Rooms (1)
Questions & Answers
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February 1, 2018|
AnswerShow all 2 answers
Response from PlymouthPete19 | Reviewed this property |
I think the hotel has a hoppa and there is a free bus service along the Bath Road but I'm not sure how close this gets to the hotel (google it).
0
Votes
Adam W
November 27, 2017|
AnswerShow all 6 answers
Response from gl0ucesteradvisor | Reviewed this property |
Yes it was, if I remember they gave us password when we checked in
0
Votes
spgnana
November 15, 2017|
AnswerShow all 6 answers
Response from kebav | Reviewed this property |
I think you can buy them from driver. not sure of the stand. we got a taxi from the airport. cost £16 and was more direct
0
Votes
Room Tips
"Single rooms in most hotels in UK I have stayed in were little more than "broom cupboards" but at..."
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"Ask for a quiet room. We did and we got one!"
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"Avoid rooms facing car park"
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"Not facing the motorway as too noisy"
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