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Mercure London Heathrow Hotel

Traveler (283)
Room & Suite (75)
Dining (35)

About

Location
Cleanliness
Service
Value
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager
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Property amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Center with Gym / Workout Room
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Mid-range
Quiet
HOTEL CLASS
1,111Reviews
325Photos
47Q+A
100Room tips
Traveler rating
  • 230
  • 356
  • 277
  • 142
  • 106
Time of year
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  • English
Popular mentions
The room was small. In the tap there was no hot water, in general there was a problem with water it was running really slowly. There was noisy outside the room. There was a problem to getting an invoice, they changed a system so they promise to send it via email that. They
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Review collected in partnership with Accorhotels.com
Was a bit skeptical booking here due to some bad reviews but we got a good deal so booked it and I don't understand what the fuss is about. We had a smooth check in, good car park space, easy gym, decent shower and good breakfast. I guess it is not a 5 star resort but it is a
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Worst hotel I've been to! I'm writing this review in a bid to encourage viewers NOT to book this hotel. We booked this hotel for a 1 night stay after a long flight from Australia. We were hoping for a chilled evening and a good sleep, however we had the opposite. When we
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Response from MercureLondonH, General Manager at Mercure London Heathrow Hotel
Responded 1 week ago
Dear Zyler Thank you for your feedback, we are naturally disappointed to read that your stay was not a pleasant one and for that we are sorry. unfortunately i am unable to ascertain the date and the name of your stay and i would need that to further investigate this matter. I would be ever so grateful if you could kindly send that information to me on hm@mercureheathrow.com Kind regards Pankaj Walia
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I had a two night stay in the hotel and as a gold card member had an upgraded room. The heating in the room didn’t work. The first night I slept in the dressing gown as the room was so cold. On leaving for work the following morning I let reception know (05:30 am) and they said
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Review collected in partnership with Accorhotels.com
good location but had to pay for parking. Cold room and air con not working, more than one hour to get anything done, and then provided with small mobile radiator, and no apology. Difficulty understanding some staff as they didn't speak very good English.
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Review collected in partnership with Accorhotels.com
Response from MercureLondonH, General Manager at Mercure London Heathrow Hotel
Responded 1 week ago
Dear lesshakespeare Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Pankaj Walia
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12345615
I am sure there is no diredct bus service from near the hotel into the city of London. There is a regular bus service, with a stop a hundred yards or so from the hotel which takes you to Hayes & Harlington railway station, from there a regular and rapid train service to Paddington. This will be cheaper than going via the airport. I actually walked from the hotel to Hayes station, takes about 25 minutes, but this only if you have very light luggage.
1 vote
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Depends if you buy a return ticket it is cheaper but one way is only about 5 pounds and they run about twice per hour the schedule and tickets are available at reception
0 votes
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Get a cab. The hoppa starts at 6 am.
1 vote
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12345610
"As for rooms to the right side of reception"
"Upgrade from classic to privilege - it's well worth it."
"Cleanliness rooms friendly staff"
"sorry cannot reccomend this hotel"
"Best to shop around. The 'Best Price Guaranteed' promise has so many exceptions that it is hardly worth the risk."
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12345620
PRICE RANGE
$50 - $94 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn hayescomfort hotel hayes
FORMERLY KNOWN AS
Comfort Hotel Heathrow
LOCATION
United KingdomEnglandHayes
NUMBER OF ROOMS
184
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