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Mercure London Heathrow Hotel

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Mercure London Heathrow Hotel
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516 Reviews from our TripAdvisor Community

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Showing 483: English reviews
australia
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed yesterday NEW

quite a distance from the airport about 12 pounds in a taxi.standard room was small and the bathroom even smaller,the shower is ridiculously small.staff were pleasant,restaurant downstairs has nice meals which are on the expensive side and the service was slow.ok for 1 night only.

Helpful?
Thank tadvice
Bristol, UK
Level Contributor
55 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The 1st thing I noticed was how narrow the door to our room was - if you are broad shouldered, you might have to enter sideways. The room was on the small side, but as we were only here for 1 night, it proved to be adequate. There room smelled damp, perhaps this was related to the air-conditioning unit. The... More 

Helpful?
Thank Bender_B_Rodriguez
West Yorkshire, United Kingdom
Level Contributor
131 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is a bit further from Heathrow airport than we had expected, but is quietly situated. The reception staff were welcoming and helpful (in particular assisting us to print our boarding passes). There is ample comfortable seating in the lobby and bar. Our room was compact but with all the necessities, although the en suite was in need of... More 

Helpful?
Thank AnnEdinburgh_11
grimsby
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

we stayed here before flying out of Heathrow as it was advertised as being near to terminal 4,it definitely wasn't and the shuttle bus did not even go to terminal 4. We ended up getting a taxi for £12. Room was just ok for 1 night,bathroom not that clean and water didn't drain out of the bath,room obviously hadn't been... More 

Helpful?
Thank jc14grimsby
Edwinstowe, England, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Arrived to very friendly staff we won't be having breakfast as we leave to early in the morning so they have made us a pack lunch thank you that was very nice of you. Also had a lovely meal room very comfy also got extra milk and tea nothing is to much trouble thank you for making our stay welcoming... More 

Helpful?
Thank Lisa K
Lincolshire
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Mercure is not a big airport hotel but it did surprise with an amazingly good restaurant and a menu that was considerably better than any UK Mercure I have stayed in. Well cooked food served with a smile and in measures that don’t over face one.

Review collected in partnership with Accorhotels.com

Helpful?
Thank spruceterry
Level Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Located on the other side of the M4 to Heathrow and away from the Heathrow Airport Hotel Road, it is a little drive from the airport however is served well by the airport shuttle busses, rooms are comfortable and the hotel is on the smaller side compared to other hotels in the area which is a bonus. Good amount of... More 

Helpful?
Thank cranny_ni
Braz, Austria
1 review
2 of 5 stars Reviewed 1 week ago

The shuttle takes about 20 minutes from the airport to the hotel, which is no so close. The rooms are not clean enough and you can listen Pople on the side wall. I had a severe allergic attack due to dust on the A/C . There were several leaks on the bathroom and shower. I'm a great fan of Accor... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank 97samv
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Although the Mercure hotel is clean and tidy, overall we were not impressed with the stay. Rooms are available from 2pm however after arriving at 2:30, my room was still not ready and had to wait another 10 minutes with no explanation as to why. Only one plug socket available to use in the room and labelled 'phone chargers only'.... More 

Helpful?
Thank kayleigh c
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, We appreciate you taking the time to write your review, it is always disappointing to read that we have not achieved our client’s expectations. I have forwarded your comments to all Managers. We are continually training and coaching both management and staff, and I am sorry we did not deliver on this occasion. Thank you once again for... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I liked this hotel, in my room I had a double and a single bed, with a TV, fridge, tea/coffee making facilities, everything I needed for my one night here. The hotel itself is very modern looking and clean, checking in was very easy as the staff are very friendly and helpful. I thought the food was a tad expensive,... More 

Helpful?
Thank Dr S
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review following your recent tour. I was pleased to read that you enjoyed all aspects of your stay and we hope to welcome you again on a future occasion. Kind regards, Ana Merriman Operations Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Location: United Kingdom > England > Greater London > Hayes
Price Range: $67 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, UK - Greater London
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