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Royal Clifton Hotel & Spa

Traveler (451)
360
Panoramas (37)
Room & Suite (264)

About

#12 of 23 hotels in Southport
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Royal Clifton Hotel & Spa in Southport is noted for its exceptional range of facilities and excellent standards of service. Over recent years it has been thoughtfully refurbished to offer you the comfort you expect in the best location for a hotel in Southport. We have a choice of bedrooms including spacious family rooms and suites. Also the hotel boasts superb health club & spa facilities in Southport and a wide range of beauty and health treatments.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Business Center with Internet Access
Conference facilities
Parking
Internet
Sauna
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Fax / photocopying
Spa
Salon
Solarium
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Housekeeping
Room service
Flatscreen TV
Iron
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Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Bay View
Languages Spoken
English, Polish, Portuguese

Location

Full view
100Great for walkers
Grade: 100 out of 100
115Restaurantswithin 0.3 miles
30Attractionswithin 0.3 miles
2,277Reviews
36Q+A
100Room tips
Traveler rating
  • 519
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  • 256
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Popular mentions
Charged £5 for each 24 hours to park on the hotel car park Lift broken No pool you have to go to a spa down the road and come back with receipt and wet towels to get your £8 back Had no spoons to stir coffee and was given a cocktail stirrer Waitress topped up a jug of milk
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Review collected in partnership with Best Western
Response from gmroyalclifton, General Manager at Royal Clifton Hotel & Spa
Responded 6 days ago
Dear jnield255902, Thank you for your review, and | am disappointed to note you had so many issues during your stay. Regrettably the pool has had to be closed for emergency maintenance. We have made an alternative arrangement which, whilst not ideal, was the best avaialable option, and have endeavoured to make contact with all guests in advance of their stay. It also features on our website and multiple third party sites too. I'm sorry if we did not manage to let you know in advance. I will look into the service indicators you allude to and follow up as appropriate with the team. Our owners have refurbished 80 of our 120 rooms in the last 12 months, with a view to completeing the program in the near future, including the public areas. With very best regards, Alistair
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We have just come back from a 2 night stay .Our bedroom was a good size with a lovely view over to the sea ,even though it was in the far distance! The location is excellent with a short walk to the town centre. The bed and pillows were comfy ,all the bed linen and towels were
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Response from gmroyalclifton, General Manager at Royal Clifton Hotel & Spa
Responded 1 week ago
Dear Marylouise58, Thank you for your review, which made pleasant reading. I'm glad you enjoyed your stay and found the hotel clean, the staff friendly and helpful and food and beverages to be of a good standard. Pleased to hear also that you would revisit, so look forward to seeing you back again soon, Best regards, Alistair
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We stayed in the superior room which was lovely and overlooked the lake and park with sea in the distance. Hotel is nice and clean even if decor is a bit dated, lovely victorian feel to the place. The swimming pool was not in use when we arrived, we felt we should of been told
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Response from gmroyalclifton, General Manager at Royal Clifton Hotel & Spa
Responded 1 week ago
Dear Rees78, Thanks for your review and I am very pleased that you enjoyed much about your stay. I'm sorry about the pool closure. Emergency maintenance is underway and we have endeavoured to make contact with all guests prior to arrival, as well as posting notification on our website. I'm hoping to have the pool reopened week commencing 22nd of July all going to plan. I will follow up with housekeeping about the early awakening and try to understand why they did not return later. I'm pleased you enjoyed breakfast and found Sunday lunch to be delicious. Chef will be pleased. I note your comments about a missing handbag. I understand there was one recently left in the restaurant. I cant identify you from the review, but if you make contact direct with the hotel or via my email address gm@royalclifton.co.uk we can see if its a match and if so reunite you with it. Thanks again for the review and hope to see you back in Southport soon. With best regards, Alistair
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Infrastructure is really outdated. Also no charm, it is just old and not modernised at all. Swimming pool under construction, alarm went off during the night more then once, we had all to evacuate hotel and this seems to happen from time to time
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Review collected in partnership with Best Western
Response from gmroyalclifton, General Manager at Royal Clifton Hotel & Spa
Responded 1 week ago
Thank you for your review. I am sorry that you had such a disappointing experience, and in particular that you did not feel we were customer friendly. We pride ourselves on the teams friendly attitude which is often mentioned in these pages. We have refurbished 80 of our 120 bedrooms in the last 12 months, with the remainder in plan, along with public areas. Regrettably the fire alarm sounded in the middle of the night as you suggested. It is fully appropriate that we evacuate the building in such circumstances. The fire brigade attended within a matter of minutes and identified the problem. One of our detectors in a guest room had been activated. Fortunately it was not a real fire, however, in such circumstances in the middle of the night full evacuation is essential. After the system had been reset the same detector was activated but we were quickly able to silence each time until an engineer arrived on site to initially isolate and then replace the detector. I recognise this must have been an inconvenience, as it was for all on property, however, our guest safety is our top priority and alarm systems and evacuations form an integral part of this. Fire evacuations, fortunately, are rare, rather than occurring from time to time as you suggest, however, when it does happen we must and do respond with guest safety at the forefront of our mind. Best regards, Alistair
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Just back from staying in this hotel. I was with one of only 3 coach trips. AND I AM NOT OLD as previous reviewer suggests!! I find their comments uncalled for and upsetting. It has been said on this site that refurbishment is in progress so you should know what to expect. The
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Response from gmroyalclifton, General Manager at Royal Clifton Hotel & Spa
Responded 1 week ago
Dear teddysue, Thank you! I really appreciate your comments. It has not been an ideal week with the pool closure and then the fire evacuation, so your balanced perspective is really much appreciated. Your comments about the staff are also very well received and I am so pleased your breakfast was "perfectly acceptable" throughout your stay. I am hoping to have the pool back in operation by week commencing the 22nd of July subject to the works going to plan. Thank you once again for your review. Much appreciated, and hope to see you back in Southport soon. Best regards, Alistair
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PRICE RANGE
$56 - $175 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western southport, southport best western
FORMERLY KNOWN AS
Best Western Royal Clifton Hotel
LOCATION
United KingdomEnglandSouthport
NUMBER OF ROOMS
120
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