We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Palace Hotel & Casino

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN Palace Hotel & Casino
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

886 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN Palace Hotel & Casino
See the most recent reviews
Showing 875: English reviews
Christchurch, United Kingdom
Reviewed June 27, 2015

This is a large hotel (for the Isle of Man) which is very well run. The room was a reasonable size, with plenty of storage, and a nice bathroom which even provided a rubber bath mat! The bed was very comfortable and we had an uninterrupted view straight out to sea. The breakfast was very nice, with lots of choice,...

Review collected in partnership with Best Western GB
 Report
Helpful?
Thank David L
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review and for your 5 star rating. We are delighted to hear that you enjoyed your stay with us, helped of course by the lovely sea view from your room. Your comments regarding the helpfulness of our staff are appreciated, thank you. Thank you for chosing to stay with us and we hope to be...

Montgomery, United Kingdom
Reviewed June 27, 2015

This is a fairly good hotel. We went with a 4 night shearing coaches break. The hotel is situated on the promenade front about 10 mins walk from the centre of Douglas. We had room 310 on the 3rd floor facing the rear car park. The room itself was nicely finished, but I do have the following comments to make.....

 Report
Helpful?
Thank Andy M
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review and for your comprehensive feedback. On the plus side it is good to hear that you found your room nicely furnished and our staff attentive and efficient. Rooms can on occasion be warm and we are sorry that you found it uncomfortable to sleep. Normally we are blessed with a...

Brisbane, Australia
Reviewed June 24, 2015

Pity we did not get the room we requested for my friend who has mobility problems, but I cant be sure if this was the travel agents fault or the tour company (SPORTSNET) fault. Rooms are small, well the one we had was, small bathroom. The staff where great even when I injured my knee and ended up on crutches....

 Report
Helpful?
Thank Barbara A
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

A belated "welcome" to the Isle of Man from Australia. We are sorry to hear that you did not get the room you requested and we hope this did not cause you too much inconvenience. Thank you in particular for your comments regarding our staff. Individual feedback such as this is most welcome and we will of course pass your...

Dublin, Ireland
Reviewed June 23, 2015

I travelled here with my sports team to compete in a comp, The hotel has a great location on the sea front with nice views, The food and drink wasnt bad, Lots of shops, pubs and restaurants near by... I would stay again.

 Report
Helpful?
Thank BarryRussell2
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review and for your comments which are noted. It is great to hear that you would stay with us again and we hope to see you again in the not too distant future.

Littleborough, United Kingdom
Reviewed June 23, 2015

Review collected in partnership with Best Western GB
 Report
Helpful?
Thank David H
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Melbourne, Australia
Reviewed June 22, 2015

The Palace Hotel and Casino was a great place to stay for the TT2015. The breakfast was great, the sea view was beautiful and yes, the hotel could do with a refresh but you wouldn't get a better team of helpful staff, a pool and gym (to stave off the full breakfasts!) a big brekky selection and good nightlife like...

 Report
Helpful?
Thank Brooke H
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review and for your great feedback. Thank you for your comments regarding our "helpful staff". It is good to hear that you found time to use the pool and gym, which as you say helped counteract the full breakfasts! It is lovely to have guests staying with us from so far afield and we hope...

Bath, United Kingdom
Reviewed June 22, 2015

Stayed here for a 3 night break. The location of the hotel is very good for touring the island with a car. I would say it is more a 3 star rating when compared to other 4 star hotels we have stayed in within the UK. Having said that our room was clean and the bed comfy, the Wi-Fi worked...

 Report
Helpful?
Thank poppy848
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to submit a review and for your balanced feedback. On the plus side it is good to hear that you found your room clean and comfy and the hotel in a good location for touring the Island. We are sorry however to note your comments regarding the level of noise you experienced. We do...

Reviewed June 22, 2015 via mobile

Brilliant hotel value for money. Needs updating here and there. Good food the evening meals are excellent and the breakfast are great with Manx kippers available on request. The hotel swimming pool is good with a steam room sauna again bit rough round edges could do with an update

 Report
Helpful?
Thank Ritaslad
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submitting a review and for your 5 star rating and positive feedback. We hope you enjoyed the festivities on the Island during TT and we hope you will visit us again next year.

United Kingdom
Reviewed June 21, 2015 via mobile

Everything was just like our last visit 2 years ago - that's a good thing in my view as there's not much wrong with the hotel. First things first - the building. It looks so unappealing but once inside the welcome from all the staff - restaurant, reception, casino is fantastic and a real credit to the management team. I'll...

 Report
Helpful?
Thank VegasVacation
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

"Welcome back" and thank you for taking the time to submit a review and for your positive comments. We are very pleased to hear that you received a warm welcome from our staff and your comments are appreciated, thank you. Thank you for chosing to stay at our hotel and we look forward to welcoming you back again in 2...

Reviewed June 19, 2015 via mobile

Stayed here for 4 long long nights, ridiculous heat levels, the balcony is about 10 inches wide, the walls are very thin and the noisy neighbours kept us up. The cleaners did their best to ensure no one got a late mornings sleep. The bar is awful, no choice and feels like your a hindrance to the staff. And stop...

 Report
Helpful?
2Thank andy g
PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for submmitting a review although we are very sorry to hear that we did not meet your expectations on this occasion. We do review and address all feedback where possible and your comments are noted and appreciated, thank you.

Questions? Get answers from hotel staff and past guests. Ask a question

195 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (117)
Viewed
Hotel & Grounds (12)
Viewed
Bathroom (2)
Viewed
View from Room (25)
Viewed
Dining (8)
Viewed
Pool/Beach Area (5)
Viewed
Room/Suite (19)
Viewed
Other (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (78)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (56)
Viewed
Dining (13)
Viewed
Room/Suite (3)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Douglas hotels
0.6 mi away
Sefton Hotel
Sefton Hotel
#10 of 22 in Douglas
563 reviews
0.9 mi away
The Claremont Hotel
The Claremont Hotel
#4 of 22 in Douglas
339 reviews
0.2 mi away
The Welbeck Hotel
The Welbeck Hotel
#1 of 22 in Douglas
340 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Ascot Hotel
Ascot Hotel
#2 of 22 in Douglas
328 reviews
0.0 mi away
The Empress Hotel
The Empress Hotel
#6 of 22 in Douglas
522 reviews
8.5 mi away
Adelphi Hotel
Adelphi Hotel
#11 of 22 in Douglas
140 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Location: United Kingdom > Isle of Man > Douglas
Price Range: $65 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Priceline so you can book your BEST WESTERN Palace Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travelers.
7 questions
Ask a question
Barrow in Furness
Halifax, United Kingdom
2 months ago
Burnley, England, United Kingdom
over a year ago

See all questions (7)

Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask fior a high room”
 of 5 bubbles paulasP2208VJ, 3 days ago | Read review
“Ask for a sea facing rooms”
 of 5 bubbles xlnc007, 1 week ago | Read review
“suite is great value if you can get it”
 of 5 bubbles S_GIDDSS, 1 week ago | Read review
“Pay the extra for a sea view”
 of 5 bubbles martinb821, 1 week ago | Read review
“Away from the elevators and sea facing are better apparently”
 of 5 bubbles punters20142016, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question