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BEST WESTERN Palace Hotel & Casino

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885 Reviews from our TripAdvisor Community

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Showing 874: English reviews
Clacton-on-sea, United Kingdom
Reviewed June 3, 2016

Stayed for five nights. Room to stuffy. Hard to regulate heat in shower. Staff in restaurant seemed to have trouble understanding when we wanted to order something from their specials menu. Swimming pool great. . We didn't use Casino or night club so can't say what they are like.

Review collected in partnership with Best Western GB
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Helpful?
Thank Michael L
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Birmingham, United Kingdom
Reviewed May 30, 2016

We picked the Best Western as the location was good and the price was good too compared to other hotels, this was the only chain hotel in the area also. Parking is free on the street outside - just move your vehicle within 24 hours and its free again!. The hotel itself needs a bit of clean up and paint...

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Helpful?
Thank AJMids
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Reviewed May 26, 2016 via mobile

We are just at airport after leaving hotel. A lovely hotel with the most comfortable beds. If i could have i would have brought the pillows home. Lovely warm friendly staff especially noah from the resturant. Food was amazing and such an amazing selection. Room was lovely and clean. View was amazing. We will definately be back next year

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Helpful?
Thank Sarahcobbold
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you for your kind comments I am glad...

Warcop, United Kingdom
Reviewed May 23, 2016

This Hotel is a perfect setting for the beach trams and the shops. It has a night club opens midnight till 5am, casino and bingo. We had bed breakfast and evening meal which was a carvery. You different choices each night. there was a vegetarian choice as well as a roast and a fish dish. We could not fault the...

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Helpful?
Thank denise307
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and...

United Kingdom
Reviewed May 22, 2016

Review collected in partnership with Best Western GB
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Helpful?
Thank Kevin H
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Reviewed May 21, 2016 via mobile

I have stayed at this hotel about eight years years ago. I was not really impressed the last time I stayed. However this time was so much better. I can not fault the staff all very friendly and helpful. The lovely reception team were very welcoming and check in was swift and delivered with a smile . The room 449...

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Helpful?
Thank 2160mill
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will pass on your comments to Lara...

Staffordshire
Reviewed May 21, 2016

A good reasonably priced hotel for a long weekend out of main season. The hotel is situated opposite the beach a little distance from the main shopping centre of Douglas in the Laxey direction. I was with a group on a two night weekend stay in early May 2016. We were able to upgrade to sea facing rooms for £10...

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Helpful?
Thank kejoriStaffordshire
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and...

Pinxton, United Kingdom
Reviewed May 20, 2016

I have just been on my first holiday on my own, I love the Isle of Man and as I was traveling on a coach trip this was the designated hotel, I read trip advisor before I went.i was not disappointed, our party were given a dining room to ourselves with tables seating 10 people there were many couples and...

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Helpful?
Thank Pamcoxon
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and...

Darlington, United Kingdom
Reviewed May 14, 2016

Stayed here for one night on business in Douglas and stayed in a room that overlooks the car park. Hardly slept as there is a bank of extraction fans to the first floor level roof that are very noisy and not turned off till 11pm, they then spark up again in preparation for breakfast. When they turn off at night...

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Helpful?
Thank KazSteve
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that...

London
Reviewed May 12, 2016

Having stayed at the hotel this week, and thinking back to an event that happened on the first morning that I will put in writing formally to the hotel, guests should be aware of the seemingly lax electrical safety standards at this place. The short of it: got a 240v shock off the iron - not a nice experience -...

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Helpful?
3Thank Mr_Avios
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

We have had contact from you by email and i have done a full reply to you and copied in BESTWESTERN customer services. We do have in place A complete PAT testing program and we do have an external company that test our entire complex and then this is all reported to our health and saftey manager. Thank you for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Location: United Kingdom > Isle of Man > Douglas
Price Range: $65 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travelers.
7 questions
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Barrow in Furness
Halifax, United Kingdom
2 months ago
Burnley, England, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask fior a high room”
 of 5 bubbles paulasP2208VJ, 2 days ago | Read review
“Ask for a sea facing rooms”
 of 5 bubbles xlnc007, 1 week ago | Read review
“suite is great value if you can get it”
 of 5 bubbles S_GIDDSS, 1 week ago | Read review
“Pay the extra for a sea view”
 of 5 bubbles martinb821, 1 week ago | Read review
“Away from the elevators and sea facing are better apparently”
 of 5 bubbles punters20142016, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question