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The Empress Hotel

Traveler (247)
Room & Suite (89)
Dining (54)
Certificate of Excellence

About

#9 of 14 hotels in Isle of Man
Location
Cleanliness
Service
Value
Certificate of Excellence
The Empress Hotel offers three star comfort and has 104 refurbished bedrooms of which there are a number of Executive Sea View rooms and a fantastic top floor Penthouse overlooking the whole of Douglas Bay. All of the remaining Classic single, double and twin bedrooms are fully equipped with the comforts of home. For dining, we have The Brasserie Restaurant offering an a la carte selection of carefully prepared dishes by our expert team of chefs and this is located by reception. Alongside the restaurant is the Piano Bar which is open from 11am until late with our resident pianist playing up to 4 days a week and Sky/BT Sports also available for Sports fans. The hotel has a small gym, sauna and steam room for residents only use, along with our Beauty & Massage Suite operated by Eire Lavenna Beauty.
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Property amenities
Restaurant
Fitness Center with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Sauna
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS

Location

Full view
68Somewhat walkable
Grade: 68 out of 100
53Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
979Reviews
385Photos
14Q+A
100Room tips
Traveler rating
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  • 39
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Popular mentions
Booking a coach holiday to the Isle of Man was an experience I will not forget, insufferable, selfish, people. Who would of been better booking a holiday to a fruit and veg shop, so they can remove the sour lemon from their backsides. The Hotel was really outdated, and old.
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Stayed at the Empress for five nights excellent hotel room with a sea view was excellent.Staff very friendly food excellent we ate in the piano bar. Excellent location. Beds very comfy lovely sea view of Douglas Bay. Excellent stay thank you
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Really lovely stay at the Empress. Lovely room. Piano bar and restaurant really lovely with lovely views. Staff very helpful and pleasant. Food and wine excellent, prompt service. Gym area could do with a bit of a facelift though.
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Response from HEHotels, Manager at The Empress Hotel
Responded 1 week ago
Dear Janinedines Thanks for the 5 star review, and glad you enjoyed all aspects of the stay. The lower ground floor area including the gym and breakfast room area are in our plans for next winter to review and make some improvements now that the main public areas on the reception level have been successfully completed over the last winter. I hope you will be able to return next year to see the changes. Best regards Neil Gray Business Manager
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Pros: Location was good. Room new and comfortable. Included breakfast was good. Staff interactions were nice. Nice piano music on weekend. Cons: My family room was above the party room where they have weddings. So, on Saturday night the music from below was TOO LOUD and
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Response from HEHotels, Manager at The Empress Hotel
Responded 1 week ago
Dear CyclingDad2019 Thanks for your feedback. The main function room unfortunately has some family rooms above it and whilst we try to only put guests attending a function in those rooms, it is not always possible if not many attendees are staying for example. With the high occupancy of the hotel, it is also not possible to simply leave those rooms vacant or not book people in who have reserved those room types in advance, and hence why the home page on the website, does mention to ask if you have any concerns about functions taking place during your stay. I hope you do stay again as you may have been unlucky last time, although events do take place most weekends at the hotel. Thanks for the review anyway. Regards Neil Gray Business Manager
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Stayed here as part of a Railtrail tour. We payed extra for a twin/double sea view room and it was certainly worth paying the extra. A very large room with two joined very comfortable firm single beds. The view was amazing of Douglas Bay, with two very comfortable chairs to sit
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Response from HEHotels, Manager at The Empress Hotel
Responded 1 week ago
Dear Adventurer81442 Glad you had a nice stay and enjoyed the upgraded sea view room. Our breakfast offers a great selection and agree the Manx kippers are a real bonus. Hope you can stay again in the future. Regards Neil Gray Business Manager
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PRICE RANGE
$101 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
empress hotel douglasempress hotel isle of man
LOCATION
United KingdomIsle of ManDouglas
NUMBER OF ROOMS
102
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