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The Empress Hotel

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The Empress Hotel
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460 Reviews from our TripAdvisor Community

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Showing 451: English reviews
Croydon, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Perfect position. Short walk into Douglas & close to bus stop. Spacious single room (unusual) Good facilities, excellent breakfast, & friendly,helpful staff. If l had to find a fault , there is only one small lift.

Helpful?
Thank Ray J
Isle of Man, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 days ago NEW

Apart from the initial problems trying to book the room for my elderly Mother and Auntie their stay was very satisfactory. Lovely clean spacious room with sea views across the bay. Very friendly helpfull staff. Loved the seating areas and Piano bar. Food was good and staff were very accommodating when it came to special requests.

Helpful?
Thank SAJ55
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

I was a guest at a wedding at this hotel on 27th september, i am a wheel chair user and there was no access at all apart from a back door which you needed to ask for a key, the lift was not much bigger than my fridge freezer, the staff where arrogant and I was told the hotel is... More 

Helpful?
Thank maggiekneale
Arnprior, Canada
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent one night at the Empress and I wish it had been more. The location on the Promenade was great, close to transportation and other attractions... but then Douglas isnt all that big! Clean rooms and good service (except for the grumpy guy at checkout!! wow!).

Helpful?
Thank 37EJM
Walsall, United Kingdom
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Enjoyed hotel quick check in and decent room with sea view carpets look a bit tired and only one lift Breakfast Buffet excellent Mid way on promenade short walk to main town or short bus ride handy for electric railway

Helpful?
1 Thank Greatajp
Cardiff, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed at the Empress as part of an Edwards Coaches tour. Front of house is very inviting and attractive. Food was very good and the staff were efficient and friendly, as was everyone we met on the Island. The only negative was our room. Clean and adequate in size but the aspect was onto a service courtyard with noisy... More 

Helpful?
Thank Maurice P
County Londonderry, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Empress Hotel is located in the centre of the promenade. Opposite the beach. bus and tram stop close by. The hotel has a number of steps leading up to it and to our room. The room was warm and comfortable. The breakfast was very good. Kippers made to order were delicious. We also ate at the Burger bar downstairs,... More 

Helpful?
Thank Valerie T
england
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago

Our first room 104 overlooked the ventilation system which runs from 5.30 in the morning until 10.30 at night. We managed after some difficulty as the Reservations Manager was not on duty after 5.30 to get another room the next day and I must say that Ann Marie Reservations Manager was helpful in organising this. However the second room the... More 

Helpful?
Thank feckenham
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on a coach trip. Hotel is well situated with good sea views. Staff are excellent, very helpful and seem to be always smiling. Food was very good with lots of choice. Breakfast especially good. My room was a bit small and had little natural light but was comfortable and warm. Bathroom was a good size. Lounge area is... More 

Helpful?
Thank Dorothy M
Chesterfield, England
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the hotel early September for four nights. We caught the early ferry and we were in Douglas at 5.30am! Despite being so early the hotel staff were very helpful and took the luggage from us and stored it until check-in at 3pm. We had a sea-view room on the 3rd Floor. It was lovely, had plenty of... More 

Helpful?
Thank Jane U
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Empress Hotel offers three star comfort and has 102 bedrooms of which there are 3 luxurious executive suites with separate lounge area. There are a number of Executive Sea View rooms and a fantastic top floor Penthouse overlooking the whole of Douglas Bay. All of the remaining Classic single, double and twin bedrooms are fully equipped with the comforts of home. For dining, we have The Brasserie Restaurant offering an ala carte selection of carefully prepared dishes by our expert team of chefs and this is located by reception. Alongside the restaurant is the Piano Bar which is open from 11am until late with our resident pianist playing 4 days a week and Sky Sports also available for Sports fans. Our Manx Gourmet Burger Restaurant is open on the lower ground floor, serving the best locally produced burgers on the Island. The hotel has a small gym, sauna and steam room for residents only use, along with our Beauty & Massage Suite operated by Halcyon Beauty. ... more   less 

Additional Information about The Empress Hotel

Address: Central Promenade, Douglas IM2 4RA
Location: United Kingdom > Isle of Man > Douglas
Price Range: $89 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Empress Hotel 3*
Number of rooms: 102
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Also Known As:
Empress Hotel Douglas
Empress Hotel Isle Of Man
The Empress Hotel Isle Of Man/Douglas
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