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Villa Mentone Hotel

Traveler (72)
Room & Suite (14)
Dining (11)
About
Location
Cleanliness
Service
Value
Property amenities
Free Parking
Bar/Lounge
Restaurant
Breakfast included
Free High Speed Internet (WiFi)
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Room features
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Great View
Mid-range
HOTEL CLASS
Location
Full view
94Great for walkers
Grade: 94 out of 100
33Restaurantswithin 0.25 miles
8Attractionswithin 0.25 miles
Reviews & more
82Reviews
88Photos
0Q+A
19Room tips
Traveler rating
  • 40
  • 17
  • 9
  • 8
  • 8
Time of year
Traveler type
Language
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  • English
Popular mentions
I used this hotel 3 times now, 2 time since the new owners took over. Very well positioned, the view is breath taking. The one I have is from a side sea view, so you can imagine what you get when you book a sea view or with balcony. The rooms a very clean, room service is done
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Response from salma b, Manager at Villa Mentone Hotel
Responded 2 weeks ago
Shery, 1st of all, thank you for staying with us and for being such wonderful guest which made our job easy to host and not to mention for my lovely present. 2ndly for taking time to do this review, much appreciated and humbled. Take good care of the little man and hope to see you all soon. XX Salma
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Overpriced for the quality of the service provided and the general environment, tasteless and 'tired' furnishing that make the place feel 'out of date'. Although the location is quite attractive, the hotel is not clean and makes the stay in there feel you quite uncomfortable.
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Response from salma b, General Manager at Villa Mentone Hotel
Responded Nov 19, 2018
Thank you for going on this platform, however we have established there'e 3 reviews sent all at the same time one after another from the same guest/family member who try to claim refund for irrelevant issue and were not successful and unfortunately retaliate in dishonest form. Our prospective guest can review number of photos posted by number of our guest stayed and can judge for themselves. If what you have written were accurate, we would have had number of reviews with close description to yours. Fortunately it's not. The whole hotel has been refurbished over course of 16 months and what our guest appreciate, is modern furnishing with Victorian character. And number of guest in person and via e-mail ask us for the make of our mattress as they enjoyed the best sleep. Please be assured if it was honest and true reflection of our hotel, we always welcome feedback, this is the best way to improve service in our industry and we know we are not perfect, we all can get things wrong. Regards Villa Mentone Hotel
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After booking 3 day stay ,the weather had turned colder,room was smaller than expected but had a view . Bathroom had the smallest shower ,please check before taking the room . Cracked large mirror on the wall . Spoke to reception about the room being cold through the night and
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Response from salma b, Manager at Villa Mentone Hotel
Responded Nov 19, 2018
Thank you for going on this platform, however we have established there'e 3 reviews sent all at the same time one after another from the same guest/family member who try to claim refund for irrelevant issue and were not successful and unfortunately retaliate in dishonest form. Our prospective guest can review number of photos posted by number of our guest stayed and can judge for themselves. If what you have written were accurate, we would have had number of reviews with close description to yours. Fortunately it's not. Ref to shower room being small, shower room is standard size otherwise we wont be able to find any fittings for it, however the problem lays when a guest is over-sized we always recommend to contact the hotel and they can choose larger bathroom/shower to suit their needs rather than booking on line. The whole hotel has been refurbished over course of 16 months and what our guest appreciate, is modern furnishing with Victorian character. And number of guest in person and via e-mail ask us for the make of our mattress as they enjoyed the best sleep. Please be assured if it was honest and true reflection of our hotel, we always welcome feedback, this is the best way to improve service in our industry and we know we are not perfect, we all can get things wrong. Regards Villa Mentone Hotel
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Stayed (thankfully) for only one night, had been to a family party with our very young children 1,3 to come back to a hotel with no heating on, the room was freezing so walked to an in maned reception where there was a number ( which is fine) was told the heating goes off at
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Response from salma b, General Manager at Villa Mentone Hotel
Responded Nov 20, 2018
Thank you for your review and also two other member of your family have done the same on this platform just after yourself. Firstly I would like to high light all member of our staff are friendly and professional and that reflects on feedback on this platform and other platforms. What we don't tolerate is verbal or physical abuse or threats which you were to a member of our team who went to your room at 8am to show you that the central heating was working and explained we had Asian family just checked out a day before after 4 nights stay. By saying Asian does not constitute as a racist remark and the member of our team was Asian her self and we do not tolerate any form of prejudice in our establishment. Your verbal threats and irrelevant complaint was to pursue refund and being unsuccessful, I understand you feel up-set but I would like to assure you we are not perfect and we get it wrong sometimes, and this is the reason why we take genuine feedback seriously. Regards Villa Mentone Hotel
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Lovely Victorian hotel with magnificent views. Staff and owner extremely friendly and helpful -nothing too much trouble. We had penthouse -ideal for families with older kids that need their own space. Clean and comfortable.
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Early am view from penthouse window end of October
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"Ask to see room first ,tiny shower was a annoying surprise ,"
"south side rooms have the best view"
"Try and book direct throught the hotel for any speacial requirements."
"Ask for a room with balcony and sea view"
"Book the Shanklin hotel next door"
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1234
PRICE RANGE
$100 - $172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel mentone
LOCATION
United KingdomEnglandIsle of WightShanklin
NUMBER OF ROOMS
30
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