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Mercure Wigan Oak Hotel

Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
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435 Reviews from our TripAdvisor Community

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Showing 423: English reviews
Blackburn, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel for business and leisure trips for the last 18 months and have always had a great stay with friendly and helpful staff. The hotel is located centrally in Wigan with easy access to the town centre and railway stations. First Class

Review collected in partnership with Accorhotels.com

Helpful?
Thank stevedV7308PP
Manchester, United Kingdom
Level Contributor
115 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A basic but good hotel. We stayed there after a wedding. We were able to arrange an early time to check in. The room was comfortable. The breakfast was very average. Overall the staff were very helpful.

Helpful?
Thank L90MAW
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for choosing our hotel and was very pleased to read that, overall, you enjoyed your stay with us. I was, of course, concerned to read your comments regarding Breakfast and have discussed this with my Head Chef. We do try to offer all our guests the highest standards of comfort and service, so I am sorry that Breakfast... More 

Oxford, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

A very good value for money hotel, Very pleasant staff, good size bedrooms and good breakfast Walking distance into Wigan. I would recommended this for a short brake in the North West. would use again if staying in the area.

Helpful?
Thank william51253
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review. It is always very pleasing to know that our guests have enjoyed their stay and your comments regarding the staff were especially welcome. Guest feedback is very important to us, so thank you agin for taking the time to do this. We hope that we have the opportunity to welcome you back soon. More 

Sunderland, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for one night during the Wigan International Jazz Festival. The reception staff were friendly, efficient and helpful. The room was fine with all the facilities you would expect including good WIFI - except for air con. The bed was comfortable, the bathroom clean. The general decor is somewhat dated. Breakfast was a disappointment. There was a shortage of... More 

Review collected in partnership with Mercure Hotels

Helpful?
Thank Promenader130
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to share your experience with us. Whilst I was pleased to read your review of the staff and room, I was obviously concerned about your comments on Breakfast. This is very disappointing and I can only apologise for this. I have discussed your review with my Head Chef as this is certainly not to... More 

United Kingdom
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Overnight stay for daughters swimming competition. Superb customer service throughout for the family and people visiting us. Lovely clean spacious room- breakfast average but definitely recommend to others and thanks to reception staff they are fantastic and very helpful!

Helpful?
Thank supercritic2015
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for your review and very kind comments. I was delighted to read that you enjoyed your stay with us and have shared your review with all departments. We hope that we get the opporunity to welcome you back soon. More 

London, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The Wigan Oak Hotel is alright got most of the basics, rooms could do with a fridge in them, there was only one socket in the room which was very disappointing although there is a hairdryer plumbed in so to speak but what about ur phones charging + ur laptop etc one socket is not very good. staff are friendly... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Koolgeo
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for sharing your thoughts with us, following your recent stay. I do appreciate you taking the time to do this and your comments will help us to maintain and improve the services that we offer. Your comment regarding the plug socket has been noted and this is something that we are hopefully looking to rectify in the near... More 

Manchester
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Perfectly clean and functional .... Just no atmosphere at all. Reception merges into the bar a d restaurant. It is very dark too. Had a pre meeting before we headed to a client. Cant say i would rush back. It isn't going to wow anyone. Good location for the town centre. Ample parking.

Helpful?
Thank Andrea S
Rotherham, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel was booked for an event I was visiting in Wigan. The hotel was very clean nice rooms. Comfortable beds. I didn't use the car park but think there was a charge for parking. I had breakfast which was £8 was help yourself so o.k. Value I thought. I would stay here again. The only thing which wasn't a... More 

Helpful?
Thank winkmcandrew
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review our hotel and I was pleased to read that you enjoyed your stay with us. The on-site car park is free for anyone using the hotel so I apologise if this was not made clear to you at the time. I hope that we have the opportunity to welcome you back in... More 

Fareham, United Kingdom
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Check in - just confusing (amongst the same group we had different amounts authorised and I left a card for extras but then couldn't charge a bar drink to my room). Room on the 3rd floor (which contains the rooms beginning with 4). I took the stairs and wished I hadn't, although in doing so it didn't set any high... More 

Helpful?
Thank KevinPhilips
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Firstly, I would like to offer my sincere apologies that you were so disappointed with your stay here. I was extremely shocked to read your comments, which are totally unacceptable. I have discussed your comments with my Head Housekeeper, Maintenance Manager and Breakfast Supervisor as this was certainly not in keeping with the standards of service that we offer. I... More 

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We found this hotel to be well situated for walking into the town, pubs, clubs and nightclubs. The hotel is quite basic, the staff on reception were excellent. Breakfast on the Saturday was a nightmare, very rude woman you appeared to be in charge who was handling bread etc with her bare hands, and a very young unexperienced guy blundering... More 

Helpful?
Thank Familydayzout
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Whilst I was delighted that you were pleased with your overall stay and would use us again, I was very concerned with your comments regarding Breakfast. This is completely unacceptable and I have spoken to the staff on duty, as this is not in keeping with our normal levels of customer care. I can only apologise for this and hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Whether you are visiting Wigan for business, taking in a game of Rugby or football or simply a relaxing weekend away, The Mercure Wigan Oak Hotel will make you feel right at home with its welcoming atmosphere and first-class cuisine and if you are a golfer, you'll be in seventh heaven too as we've negotiated preferential rates on the 9 and 18 hole courses at Haigh Hall Golf Complex. The hotel offers free parking and free WiFi for all guests. ... more   less 

Additional Information about Mercure Wigan Oak Hotel

Address: Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
Location: United Kingdom > England > Greater Manchester > Wigan
Price Range: $63 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Wigan Oak Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Wigan Quality Hotel
Mercure Wigan Oak Hotel United Kingdom
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