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Mercure Wigan Oak Hotel

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Mercure Wigan Oak Hotel
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503 Reviews from our TripAdvisor Community

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Showing 489: English reviews
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Essex
Reviewed 1 week ago NEW

Nice staff (reception and restaurant) ...free parking...room a bit dated, but okay for 1 night. Restaurant food was average. I had chicken ,which was cooked and ready well before the veg and was heated up, so a poor taste. I mentioned this and they offered a new meal, but I didn't take it.

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Helpful?
Thank fisherkingEssex
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review your stay with us. I was disappointed to read your comments regarding your meal and will be discussing these with my Head Chef, as this is obviously not to our normal standards of service. I hope that this has not totally marred your impression of the hotel and that we have the...

Reviewed 1 week ago via mobile

Location of Wigan Oak is ideal as close to all amenities and shopping areas aswell as bars and restaraunts with a direct link on the to Motorways. Reception are really friendly and quick with check in. Restaraunts are right in the lobby/reception area and bar is joined in to it so dining isn't the best experience. The room I stayed...

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Helpful?
Thank Michael P
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for staying with us recently and for your very constructive comments. I am disappointed that you would not choose to stay with us again, but very much appreciate your feedback. As with all reviews, I will be discussing the points you raised with all my Heads of Department and use this to improve the standards we offer.

Milton Keynes, United Kingdom
Reviewed 1 week ago

This is not a criticism of the hotel or staff but don't go at the weekend if you want to sleep. Our room was next to the lift, noisy people returning every hour the last people 5am. They were in the room above us and continued to party. I rang reception who asked them to calm it.down. This resulted in...

Review collected in partnership with Mercure Hotels
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Helpful?
Thank evelyng393
Catterick, United Kingdom
Reviewed 1 week ago

An enjoyable two day inclusive deal made more enjoyable by the extremely friendly staff especially Jade Louise who always had a smile and friendly conversation. The meals and service were outstanding and we wouldn't hesitate to stay here again.

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Thank jfkracing55
Reviewed 2 weeks ago

I am a regular visitor to this hotel and it consistently ticks all the boxes -clean rooms, parking , close to town and most of all a staff -and I include here all staff -reception , bar and cleaning who are welcoming ,helpful and make a stay enjoyable .I am not a great fan of breakfast by buffet but it...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank David B
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you so much for your very kind review. I know that all my staff will be delighted to read your comments and it is incredibly rewarding for all of us when a customer enjoys their stay and, more so, when they return. We all look forward to welcoming you back soon.

Reviewed 4 weeks ago

we would recommend this hotel for a weekend break we were impressed from entering the reception the warm smiles ,friendliness and help shown by the receptionists next the waitress who again with a big smile looked after us for lunch.The smiles and friendliness in this hotel must rub off on all of the staff the bar staff were excellent followed...

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Helpful?
Thank Dougie H
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you so much for taking the time to review our hotel and for your very kind comments. I know that the staff here will all be delighted to read these and that it will encourage them to continue offering the highest standards of service to our guests. We are very pleased that you enjoyed your stay with us and...

Whitehaven, United Kingdom
Reviewed 4 weeks ago

Checked in for a one night stay. Was given Room 408 on the 3rd Floor. On entering the lift it was clear that people had recently been smoking in the lift as there was ash in the ashtray. The corridor smelt of cigarettes so I wasn't particularly surprised to discover that 408 smelt the same. I believe the smoking ban...

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Helpful?
Thank Binlick23
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

I was extremely disappointed to read your comments and can only apologise that you were dissatisfied with your stay. I am sure you can appreciate that, although, the smoking ban has been in place since it's introduction, there are unfortunately some guests who choose to ignore this and it is extremely difficult to control at all times - we inform...

Glasgow, United Kingdom
Reviewed 4 weeks ago via mobile

I visited here on Saturday night with a friend. We were in Wigan visiting friends who lived near by so location was ideal for us as in centre of town only needed room to het ready & get a bit of sleep. We checked in around 3.30 & girl at desk was very polite & helpful. The room was a...

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Helpful?
Thank Debra B
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for choosing our hotel and I was very pleased to read that you will use us again. Your comments regarding the staff were very welcome and I fully appreciate the points you raised regarding the power supply in bedrooms - this is sometihing that we are looking to address. We look forward to welcoming you back soon.

Reviewed January 9, 2017 via mobile

We're a group of friends that like the Mercure all inclusive deals and have done about four. The food is always excellent and the deal very good value. The Wigan Oak was particularly memorable thanks the the genuinely friendly staff. I can't recall all their names however Kevin on the bar, Ashleigh, Leoni and our Amy Winehouse lookalike Jade all...

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Helpful?
Thank Stephen B
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for taking the time to review your stay with us and for your very kind comments about our staff. I'm sure that they will all be delighted to read your comments, especially Jade!! I do apologise for the odour in the corridors - we had a leak on a major water valve that caused some flooding, however I...

Leeds, England, United Kingdom
Reviewed January 2, 2017

Stayed at the mercure wigan hotel on new years eve very nice rooms and the gala dinner was very nice lovelly meal the entertainment a singer was decidedly average but the most disappointing thing was that the bar shut at 12.45 just when we were getting going .

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Helpful?
Thank Shaun C
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review

Thank you for sharing your experience with us and I was happy to read that you enjoyed our New Year's event. Although we close the bar for events, residents can still order drinks from our Night Managers and I apologise if you were not made aware of this during your stay. I have discussed the points you raised with our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Whether you are visiting Wigan for business, taking in a game of Rugby or football or simply a relaxing weekend away, The Mercure Wigan Oak Hotel will make you feel right at home with its welcoming atmosphere and first-class cuisine and if you are a golfer, you'll be in seventh heaven too as we've negotiated preferential rates on the 9 and 18 hole courses at Haigh Hall Golf Complex. The hotel offers free parking and free WiFi for all guests. ... more   less 

Additional Information about Mercure Wigan Oak Hotel

Address: Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
Location: United Kingdom > England > Greater Manchester > Wigan
Price Range: $59 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Wigan Oak Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Wigan Quality Hotel
Mercure Wigan Oak Hotel United Kingdom
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Wigan Oak Hotel staff and other travelers.
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10 days ago
Wigan, United Kingdom
1 month ago
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8 months ago
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8 months ago
11 months ago

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Questions? Get answers from Mercure Wigan Oak Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Sleep was very good on our previous visit , this visit we noticed how thin the walls are.”
 of 5 bubbles evelyng393, 1 week ago | Read review
“We were on the top floor, very quiet.”
 of 5 bubbles jfkracing55, 1 week ago | Read review
“Avoid the 3rd Floor rooms (numbered 401....)”
 of 5 bubbles Binlick23, 4 weeks ago | Read review
“There are no good rooms here”
 of 5 bubbles pncoryat, Nov 23, 2016 | Read review
“If disabled, ask for a disabled room as the bath is inaccessible but OK for 1 night.”
 of 5 bubbles 432estelles, Aug 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question