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Durham Marriott Hotel Royal County

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#9 of 19 Hotels in Durham
Certificate of Excellence
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Durham Marriott Hotel Royal County
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1,314 Reviews from our TripAdvisor Community

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Showing 1,239: English reviews
Cramlington, England, United Kingdom
Reviewed 5 days ago NEWvia mobile

Just back from a overnight stay at the marriott had a great time staff very warm and friendly. Food good only draw back we were in a diffrent building at the back of car park being we were 2 ladies alone would have felt safer in main building but still a good time will be back different room hopefully

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Helpful?
Thank Karen H
Reviewed 1 week ago

Our visit was successful and the Marriott offers comfort and, in the case of this hotel, very friendly staff but it is let down in several ways. The first is, at the moment, considerable building work is going on in the driveway and carpark. The entrance indicated by the sat nav was closed off and, in rush hour, after a...

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Helpful?
Thank Richard W
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to review your recent stay and sharing your comments. We do agree our hosts are very warm and welcoming. However we are intrigued as to your comments regarding the building works and car park as currently there are no works taking place. Please do contact our Executive Office and we can discuss this further...

London
Reviewed 1 week ago

I recently stayed here with my Mum on a short break and it was fantastic. We had a deluxe double room which was really comfortable. The beds and pillows were great, and the heating system in the room was very good. The staff were very friendly, apart from a few staff at breakfast on one of the mornings, which was...

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Helpful?
Thank Tasha R
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this review

Thanks for your review - we hope to welcome you back soon. Warm regards The Executive Team

Prague, Czech Republic
Reviewed 1 week ago via mobile

Chain hotel but one of the best located very close to the old town. Not the place with English charm, but very convenient. The swimming pool is not to be missed. The breakfast at £10.50 is good value for money but rather "average" for a Marriott. You can get better bargains in town if you do not want to eat...

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Thank zitavskeho
Goole, United Kingdom
Reviewed 2 weeks ago via mobile

My wife and I stopped for one night for our anniversary, we wanted space to stay that is close enough to the centre of Durham, the hotel it's self is great the only problem I would say it has is parking , but I guess this is the case everywhere in the city , definitely worth booking if you want...

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Thank n13kct
London, United Kingdom
Reviewed 2 weeks ago

A one-night stay at the County while visiting our son at the University. We arrived quite late on Friday evening and check-in was smooth and efficient. The standard room was on the small side but comfortable enough, even if the furniture was rather dated and heavy. Plenty of hot water in the "in bath" shower. Breakfast was, sadly, "buffet-style" and...

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Helpful?
Thank MMatt57
DurhamMarriottRoyal, Guest Relations Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to share your recent experience at the Durham Marriott Hotel Royal County with us. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Although we fell short of meeting your expectations during your past stay, I hope you...

london
Reviewed 2 weeks ago

Thought we would have a coffe after breakfast but found there was nowhere to get one except Starbucks which is packed full with students some without drinks. Those with drinks are drinking very slowly. Overhead staff telling someone that there is a problem with students sitting in all public areas and not buying anything. There are even signs saying seating...

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1Thank tripvisitorold
DurhamMarriottRoyal, Guest Relations Manager at Durham Marriott Hotel Royal County, responded to this review

Thank you for taking the time to share your recent experience at the Durham Marriott Hotel Royal County with us. As a valued customer I was disappointed to hear about your experience in our dining outlets. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. We hope you choose to...

Glasgow, United Kingdom
Reviewed 3 weeks ago via mobile

Lovely hotel with such friendly staff making you feel so welcomed. A special thanks to Stewart at the front desk for being so helpful in making me choose a lovely in room dining meal and Ellen at breakfast with whom I had a riveting conversation. Comfortable rooms and bed. Would stay here again.

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Helpful?
Thank Ali G
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this review

Thanks for telling us about your stay and your experience with members of our team. Stuart and Ellen are longstanding valued members of our team who always strive to provide the highest levels of customer service to all our guests. Come back soon! Warm regards The Executive Team

Sunderland
Reviewed 3 weeks ago via mobile

This hotel is in the centre of Durham right next to all the shops and not far from Durham Castle. It has a small car park to the rear. The staff were very welcoming and we even got upgraded to a larger room on arrival. Our room had its own thermostat so we could control the temperature, iron, ironing board,...

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Helpful?
Thank 36Butterfly
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this review

Thanks for your great comments - we're sorry you found the pillows too soft, but for future stays please ask us for a firmer pillow and we'll be happy to provide them! Warm regards The Executive Team

Northampton, United Kingdom
Reviewed 3 weeks ago

The hotel is close to the city centre and a short walk from all amenities and shops. Parking is adjacent but limited. The staff are, without exception, incredibly friendly and helpful. We stayed in room 239 which isnt large but we didnt see any of the things other visitors report such as shabbiness etc in furnishing and decoration. On our...

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Helpful?
1Thank AlfieHall
DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal County, responded to this review

Thanks for your review - we're sorry that there was some noise disturbance and assure you our team take a zero tolerance approach towards those who have little concern for other guests. We trust the remainder of your stay was to your satisfaction and hope to welcome you back in the near future. Warm regards The Executive Team

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Located in the heart of the historic city of Durham, this hotel – part of which dates back to circa 1630 – boasts views of Durham Cathedral and Castle and is situated on the banks of the River Wear. The Durham Marriott Hotel Royal County is ideally located within this University city, a short walk away from the world famous Cathedral and Castle. Through Durham’s cobbled streets, explore this unique city’s blend of old and new with shops, bars and restaurants to suit all. No 59 Old Elvet restaurant serves a full buffet breakfast with a choice of a la carte options, along with dinner from the Source Grill menu featuring Chef’s unique signature dishes. Afternoon Tea is served daily and a glass of Champagne can be added for an extra special touch. Later in the day choose from an extensive range of classic and contemporary cocktails in the Durham Bar. Alternatively our Starbucks store, situated on the ground floor of the hotel, serves a wide variety of teas, coffees, sandwiches and pastries throughout the day. Relax with a visit to the hotel’s leisure centre, complete with indoor swimming pool, gym, spa bath, sauna and steam room. The hotel is also ideally located for exploring the north east and its surrounding areas. Just 15 miles (24 km) from the centre of Newcastle and 11 miles (18 km) from Sunderland. Other local attractions include: Beamish – The Living Museum of the North, The Bowes Museum, High Force Waterfall and Durham Adventure Valley to name but a few. ... more   less 

Additional Information about Durham Marriott Hotel Royal County

Address: Old Elvet, Durham DH1 3JN, England
Location: United Kingdom > England > County Durham > Durham
Price Range: $83 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Durham Marriott Hotel Royal County 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Marriott Durham
Durham Marriott
Hotel Style:
#3 Spa Hotel in Durham
#4 Luxury Hotel in Durham
#8 Business Hotel in Durham
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Questions & Answers

Here's what travelers have asked, with answers from Durham Marriott Hotel Royal County staff and other travelers.
13 questions
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Questions? Get answers from Durham Marriott Hotel Royal County staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for best route into hotel grounds. Lot of work going on at present and one entrance closed off. Advice where to park car also needed”
 of 5 bubbles O1634YZrichardw, 1 week ago | Read review
“Go elsewhere or Go when the university is closed.”
 of 5 bubbles tripvisitorold, 2 weeks ago | Read review
“Avoid room 238, opposite the lift which is quite load at night”
 of 5 bubbles AlfieHall, 3 weeks ago | Read review
“Room 355 has a river (and noisy road) view”
 of 5 bubbles vickijtaylor, 3 weeks ago | Read review
“I was VERY happy with 357 (king bed) - right on the river - and it is a spacious room.”
 of 5 bubbles HannahHughes, 3 weeks ago | Read review
5 of 5
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