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Ramside Hall Hotel, Golf & Spa

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Carrville, Durham DH1 1TD England
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Traveler (1174)
360
Panoramas (16)
Room & Suite (260)

About

#11 of 20 hotels in Durham
Location
Cleanliness
Service
Value
Durham's only silver awarded AA rated and 4 star hotel. Set in a unique location, surrounded by 350 acres of private grounds with two 18 hole Championship golf courses, a purpose built luxury on-site spa complex, four bars and award-winning restaurants.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Taxi service
Business Center with Internet Access
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
English
3,254Reviews41Q+A100Room tips
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Popular mentions
Fiona F wrote a review Nov 5
Yarm, United Kingdom41 contributions16 helpful votes
+1
We stayed in one of the tree houses on the Ramside estate and It was incredible. We have stayed at Ramside Hall a number of times but this stay was something else. As you can see from the photos it’s built and decorated to the highest of standards. Would definitely recommend anyone to stay here! The staff are always so helpful and the spa has great facilities and we always top it off with amazing food from the Fusion restaurant.
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Date of stay: September 2020Trip type: Traveled as a couple
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RJD182 wrote a review Oct 2020
Newcastle upon Tyne, United Kingdom76 contributions38 helpful votes
+1
This is a bit of a tricky one to judge. Firstly we booked the treehouse for my 30th birthday. The website gives you a virtual tour and a layout of the treehouses. It states it can be used as a whole unit or split into 1 suite and 2 bed suite. When we arrived we were disappointed by the room - we had expected the lounge and kitchen facilities. We felt that it was misleading and although our room was nice we were underwhelmed due to the expectation of more. This needs to be crystal clear exactly what facilities are in specific for each price and pictures for each suite or studio please rather than a blanket tour. When we pulled up there were two cars parked in front of our treehouse so no room to park. The gentleman who took us there said to park on the narrow gravel path? Felt guests could be told / more considerate with parking as one car then left at 7. In the room there was no milk!! No hot chocolate? There was a bottle of wine missing from the basket. Fabulous coffee machine. Small fridge. Room was spotless and bathroom is beautiful. Lovely toiletries. There’s a great service whereby you can be collected and dropped between the main hotel and treehouse. The room was so dark, there was no lamp or light near the tv - we needed our torch to check the thermostat and use the kettle. The lighting system is a bit odd too. One of the caps on the hot tub was faulty and squirting water out. We dined in the rib room. We waited 1 hr 15 mins before asking where our food was, the manager was very apologetic and explained it was very busy although people seated after us had their starter and mains before we had eaten anything. Eventually it arrived and when it did it was beautiful. We had the steak and the lamb. As a gesture of good will the desserts were removed from our bill. The food was great but the wait made it very disappointing. We asked at reception about having breakfast in our room but were informed no as it was in the treehouse? However when leaving a member of staff was delivering a foiled breakfast tray to the treehouse next to us!! Very inconsistent. Breakfast at fusion was decent, there was a good variety to choose from. Overall, would we stay at the treehouse again? No. Perhaps in a larger group. I think we would book a suite in the main hotel for return stay. A few simple things that should be corrected.
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Date of stay: October 2020Trip type: Traveled as a couple
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JVT wrote a review Oct 2020
Sunderland, United Kingdom180 contributions184 helpful votes
We visited turning half term for a nice relaxed afternoon tea and were not disappointed. All staff were pleasant and attentive and the surroundings internally and externally were delightful. The sandwiches and cakes were great quality albeit the coffee could’ve been a bit hotter. Will return!
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Date of stay: October 2020Trip type: Traveled as a couple
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AJ Mistry wrote a review Oct 2020
Cannington, United Kingdom6 contributions
A nice hotel but expected given what you pay for it. The rooms was great and restaurants too. However, the spa was heavily booked (we could use it on certain days and couldn’t book before our visit) and there are restrictions on what you can use. In general the hotel was nice but there was a lack of a personal touch and everything seemed like a chore when making a request (e.g. robes to the room or a sewing kit). Breakfast was under staffed and poorly run. Overall, OK but I wouldn’t be rushing back.
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Date of stay: October 2020Trip type: Traveled as a couple
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JG1976 wrote a review Oct 2020
Motherwell, United Kingdom3 contributions1 helpful vote
We booked a night here on Friday 23 October and this is the first time I have ever felt the need to complain in a hotel. We booked through Secret Escapes as a dinner, bed and breakfast package and after receiving confirmation from Secret Escapes we were told we would then hear directly from the hotel. Nothing came through from the hotel and when we arrived on the Friday at 5.10pm we were told we had been booked into the Rib Room restaurant at 5.15pm. This had not been communicated to us beforehand giving us just five minutes to get to our room and get ready for dinner. We queried whether there would be gluten free vegan options as I am coeliac and myself and my partner are both vegan and there was no flexibility at all moving us from the Rib Room as the other restaurant who did offer vegan meals were fully booked. Thankfully, the meal was saved by a lovely French waiter who somehow managed to make us something from a very limited menu with only one vegetarian offering. That evening, obviously due to Covid it was table service at the bar, with the bar closing at 9.30pm. We, and other guests, bought drinks and were sitting in the bar area finishing off just after 10pm when a 'bouncer' came running towards us telling us to get to our rooms as the police were here. I don't really think this kind of attitude was necessary given that we were not told prior to this to have gone to our rooms and the police appeared quite happy to see that the bar shutters were down and then left, unfussed that guests were finishing their drinks in the bar. I really didn't feel that it was appropriate to be shouted at by staff in this situation! Next morning, having already booked and informed the reception staff the night before that I would need a gluten free and vegan breakfast, we arrived to be told that there were no options for us and that they would take around 10 minutes to try to sort something out. 40 minutes later we were told it would take another 15 minutes as they were still trying to sort out a breakfast. We were due to check out at 12 and had hoped to make the most of the spa facilities given we didn't get the chance on arrival as it had been decided by the hotel when we were having dinner and left us no free time for the spa. It then seemed we wouldn't get time that morning either whilst we waited for staff to work out what they could feed us. We decided not to have breakfast as it was not only taking over an hour waiting but by this point I didn't trust the the breakfast would be safe to eat as it was clear from the waiting staff that they didn't fully understand my allergy and food preferences. I think there is a major issue with communication in this hotel both from themselves to us as guests and between the reception staff and the restaurants. We did take our complaint to the Duty Manager who was very understanding and offered us a discount from our bill but I feel that we still paid a lot more for our overnight stay (£199.00 plus an extra £70 by the time we paid towards our dinner allowance and drinks) than it was worth. Despite these problems and to be fair in the sense of an honest review, this hotel is absolutely beautiful and is definitely somewhere we would have revisited had we not had these major communication issues and lack of trust regarding my food allergy. We did manage some time in the gym and the spa, both of which were outstanding and would love to return if we could be assured that these communication issues had been resolved :-(
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Date of stay: October 2020
Rooms
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PRICE RANGE
$98 - $814 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramside hall hotel and golf club, ramside hall durham
LOCATION
United KingdomEnglandCounty DurhamDurham
NUMBER OF ROOMS
128
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Frequently Asked Questions about Ramside Hall Hotel, Golf & Spa
Which popular attractions are close to Ramside Hall Hotel, Golf & Spa?
Nearby attractions include Escape Rooms Durham (2.7 miles), Durham Climbing Centre (5.0 miles), and Durham Cathedral (2.9 miles).
What are some of the property amenities at Ramside Hall Hotel, Golf & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Ramside Hall Hotel, Golf & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ramside Hall Hotel, Golf & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Ramside Hall Hotel, Golf & Spa?
Conveniently located restaurants include Shaheens Indian, Cafedral Durham, and Tealicious Tearoom.
Are there opportunities to exercise at Ramside Hall Hotel, Golf & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Ramside Hall Hotel, Golf & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Ramside Hall Hotel, Golf & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Ramside Hall Hotel, Golf & Spa?
Many travelers enjoy visiting Durham Cathedral (2.9 miles), Crook Hall & Gardens (2.5 miles), and Durham Castle (2.8 miles).
Does Ramside Hall Hotel, Golf & Spa have any great views?
Yes, guests often enjoy the park view available here.
Is Ramside Hall Hotel, Golf & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.