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Traveler (129)
Dining (22)
Room & Suite (19)
Certificate of Excellence

About

#1 of 5 hotels in Newcastle-under-Lyme
Location
Cleanliness
Service
Value
Certificate of Excellence
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities.
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Property amenities
Free parking
Restaurant
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Conference Facilities
Meeting rooms
Non-smoking hotel
Public Wifi
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business

Location

Full view
83Good for walkers
Grade: 83 out of 100
33Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
700Reviews
4Q+A
90Room tips
Traveler rating
  • 429
  • 164
  • 60
  • 34
  • 14
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  • English
Popular mentions
had a lovely Sunday lunch here today taking my husband's grandparents. lovely food, great service. catered perfectly for veganuary for me with melon to start, a delicious chickpea curry for main and pineapple fritter and diaryfree ice cream for dessert. the grandparents said it
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded Jan 14, 2019
Dear waqa07, We are delighted that your Sunday lunch here at our hotel met with your expectations. Thank you for your positive comments, they are very much appreciated and we will pass them on to the team who are sure to be really pleased. We are especially pleased that you feel catered for with regards to our vegetarian/vegan dishes; our chefs strive to offer a varied choice of great quality for all tastes, whilst still providing value for money. We thank you for choosing our hotel for your family meal and look forward to welcoming you back to the Borough Arms again in the future.
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Myself, husband and two sons (aged 27 and 14) decided to spend our family New Years Eve at the Borough Arms Hotel. We were greeted and shown to our table very efficiently. The food was excellent - the three courses had been pre-chosen and none of the dishes disappointed - all
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded Jan 14, 2019
Dear mumoftwoboys, We are delighted that your New Year's Eve celebration held here at our hotel met with our expectations. Your positive comments are very much appreciated and we thank you, they will be passed on to the team who are sure to be really pleased. We also thank you for bringing the age range arrangements and drinks issue to our attention, and agree that the remaining prosecco could indeed have been enjoyed by another member of your party, so we can only apologise for this and assure you that we will address these points with our team moving forward. We thank you for choosing to spend New Year's Eve at our hotel and look forward to welcoming you back to the Borough Arms again in 2019 - Happy New Year!
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Excellent stay as I needed to be near hospital, 15 Min walk away. Great staff, great breakfast, lovely bar for a relaxing pint, Manda in the morning really looked after me at breakfast, with that favourite saying of mine - or right me duck, thank you.
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded Jan 13, 2019
Dear landie63743, We are delighted that your stay at our hotel met with your expectations. Your positive comments are really appreciated and we will pass them on to the team and particularly Manda, she really is a gem and will be very happy that she made you feel welcome. We thank you for choosing our hotel for your stay and look forward to welcoming you back in to the Borough Arms in the future.
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We chose the overnight New Years Eve party which included an evening meal, disco, room for the night and breakfast. On arrival there were plenty of parking spaces and check in was quick. We found the hotel had a lovely, homely feel. All staff were pleasant and helpful. Bar
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded Jan 7, 2019
Dear boddens_on_tour, We are delighted that your stay over New Year met with your expectations. Thank you for your review, we will pass your comments on to our team and will also address some of the points raised with regards to the general feel of our New Year's s Eve event. It is heartening to know that you plan to celebrate with us again. We thank you for choosing our hotel for your stay and New Year's Eve celebrations, and look forward to welcoming you back to the Borough Arms soon.
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Had Christmas lunch with the family, second sitting. Much more relaxed. Husband has severe mobility problems but restaurant manager opened up disabled access and found us a comfortable chair. Doesn’t sound much but made all the difference to us. Made a special day very enjoyable.
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Response from Lynne H, Guest Relations Manager at Borough Arms Hotel
Responded Dec 31, 2018
Dear Susan, We are delighted that your Christmas lunch here at our hotel met with your expectations. We really do feel that mobility should not be an issue and although the Borough Arms is a very old building, any difficulties can always be overcome, and we are so thankful that this was the case for your Husband. We thank you for your positive comments and we will pass them on to the team who are sure to be really pleased. Thank you for choosing our hotel for your Christmas lunch and we look forward to welcoming you back to the Borough Arms again in the New Year.
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PRICE RANGE
$56 - $76 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandNewcastle-under-Lyme
NUMBER OF ROOMS
40
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