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Borough Arms Hotel

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498 Reviews from our TripAdvisor Community

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Showing 497: English reviews
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Reviewed 2 days ago NEWvia mobile

we were recommended by night Porter Anthony we had a beautiful Valentine's meal decorated table excellent food and service very friendly staff would not hesitate in returning in near future.The hotel and restaurant is very clean and cosy ,it is a credit to Mr Sheik hotel manager as we left the hotel we were also given a complimentary box of...

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Helpful?
Thank Alison P
Liam F, Operations Manager at Borough Arms Hotel, responded to this review

Dear Alison, Many Thanks for your review, I am pleased to hear you enjoy Anthony's recommendation, I have passed your kind words onto the team which they are very pleased with, We look forward to seeing you again soon, Kind Regards Liam

Bermuda
Reviewed 5 days ago NEW

The people were friendly, the accommodations adequate without any frills. Restaurant and bar hours were a bit limited, but for a place to hang your hat while in the local area it is fine. There was the main section which I did not see too much of and the annex where I stayed.

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Thank BermudaCbear
Reviewed 1 week ago via mobile

Nice cosy atmosphere decorated with red roses, balloons and table trimmings certainly created a romantic setting. But it was the food that was outstanding. I had asparagus tips wrapped in parma ham with a soft boiled egg and hollandaise sauce followed by Garlic and Rosemary Lamb. It was the nicest lamb I had ever tasted. Lovely dinner and service all...

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Helpful?
Thank lisa f
Liam F, Operations Manager at Borough Arms Hotel, responded to this review

Dear Lisa, Many Thanks for your review, I am pleased to hear you enjoyed our Valentines evening, the Head Chef in particular has been pleased to hear your comments regarding the Lamb, Kind Regards Liam

Dubai, United Arab Emirates
Reviewed 3 weeks ago

We stayed here for 2 nights over the Christmas break while visiting family locally. The rooms in this hotel are very tired, threadbare and falling apart. There was no towels or soap in the room when we arrived. This hotel requires a full refurbishment to get it up to a basic standard for the rooms.

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2Thank Daphne010
Stoke-on-Trent, United Kingdom
Reviewed 3 weeks ago

We used the Borough Arms for a formal dinner for 75 x guests. The organisation, food, service, disco and Staff were excellent and the evening was very good value. Numerous guests commented on how good the evening was.

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Helpful?
Thank Stuart M
Liam F, Operations Manager at Borough Arms Hotel, responded to this review

Dear Stuart, I am delighted to hear you enjoyed your meal with us, it was a pleasure hosting you and your guests, We look forward to seeing you again next year. Kind Regards Liam

Reviewed 3 weeks ago

Went for a wedding, staff were amazing, attentive, polite. The room was clean and warm. The drinks were reasonably priced. I got the impression that nothing was too much trouble for the staff The food is excellent, hot and plentiful My only criticism is that the hotel should provide a smoking area that's well away from the hotel itself or...

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Helpful?
Thank Carol T
Liam F, Operations Manager at Borough Arms Hotel, responded to this review

Dear Carol, Many Thanks for your review, Thank you for your excellent comments about our team and the food. I am pleased to hear you enjoyed the wedding. I have noted your comments regarding the smoking area. Kind Regards Liam

Stoke-on-Trent, England, United Kingdom
Reviewed 3 weeks ago

Had a fab time on NYE, staff couldn't have been friendlier or helpful, food was fantastic and large portions. We were a foursome trying this party night for the first time and it will not be the last, we were amongst the youngest there ( all in our late 40's ) but that did not detract from our enjoyment. Would...

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Helpful?
Thank Martin H
Liam F, Operations Manager at Borough Arms Hotel, responded to this review

Dear Martin, Many Thanks for your great review! I am very pleased to hear you enjoyed our new years eve party night, I am delighted to hear it wont be the last time and I will pass your excellent comments onto the team, I am also pleased to hear you enjoyed our breakfast, We look forward to serving you again...

Stoke-on-Trent, United Kingdom
Reviewed 3 weeks ago

My partner and I were supposed to be getting married in Sept but unfortunately I became very ill and we had to postpone. The original venue we were using were so rude about the postponement, even though they had plenty of notice, so we decided to look elsewhere and The Borough Arms seemed to fit the bill. To be honest...

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1Thank bonita613
Liam F, Operations Manager at Borough Arms Hotel, responded to this review

Dear Bonita & Dave, Many Thanks for your fantastic review! I am very pleased to hear your comments regarding your wedding, I will pass your comments onto the team, I am sure they will be delighted to hear there hard work is recognised, Thank you for holding your wedding at our hotel and congratulations, Kind Regards Liam Felton

Newcastle, United Kingdom
Reviewed January 15, 2017

We booked this hotel after having to cancel our previous venue, just a week before our event. We were offered reduced buffet rates and a favourable room rate for any guests wishing to stay. Mr Sheikh and his staff couldn't have been more helpful. We were able to decorate the room to our requirements and as we didn't require their...

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Helpful?
Thank Megan C
Liam F, Operations Manager at Borough Arms Hotel, responded to this review

Dear Megan, Many Thanks for your review, It was an absolute pleasure hosting your anniversary party! I am glad you had a fabulous evening and enjoyed the food, i will pass your comments on to Mr Sheikh and the team, especially the breakfast chef who will be very pleased, Thank you once again and we hope to see you soon,...

Birmingham, United Kingdom
Reviewed January 3, 2017

Stayed here for NYE 2016 just to get away from ten ages and have a peaceful night. Chose this place as it has smoking rooms. Room was basic but clean. Bathroom was very clean too. There was no fridge (not that the hotel advertised fridges) but upon request, hotel gladly supplied a bucket of ice. Quiet night to given it...

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Helpful?
Thank CrazyHorse12
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

Dear CrazyHorse, Thank you for your review, I am pleased to hear you enjoyed your stay with us and the staff were quick to help you with a bucket of ice. I have noted your comments regarding the ashtary. Kind Regards & Happy New Year! Liam Felton

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more   less 

Additional Information about Borough Arms Hotel

Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Price Range: $52 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Borough Arms Hotel 3*
Number of rooms: 40
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Questions & Answers

Here's what travelers have asked, with answers from Borough Arms Hotel staff and other travelers.
3 questions
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Questions? Get answers from Borough Arms Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The annexe seemed to be peaceful and quiet. Not so sure about the main building.”
 of 5 bubbles BermudaCbear, 5 days ago | Read review
“If you are a non smoker ask for one away from the fire escape.”
 of 5 bubbles L5885TScarolt, 3 weeks ago | Read review
“Room 12, great as a single.”
 of 5 bubbles donkeylasher, Dec 7, 2016 | Read review
“All rooms I have stayed in over the years are good.”
 of 5 bubbles sueandaustin, Nov 12, 2016 | Read review
“Just let the receptionist know if you have any particular preferences”
 of 5 bubbles RogerD488, Nov 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question