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    The Cloud Hotel

    Meerut Road, New Forest National Park Hampshire, Brockenhurst SO42 7TD, England
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    2/4/2018 2/5/2018
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    Traveler (27)
    Dining (3)
    Hotel & Grounds (25)
    • Excellent72%
    • Very good15%
    • Average8%
    • Poor2%
    • Terrible3%
    Travelers talk about
    “new forest” (91 reviews)
    “grab rails” (3 reviews)
    “journey home” (7 reviews)
    Free Internet
    Free Parking
    Non-Smoking Rooms
    Room Service
    Accessible rooms
    Breakfast included
    3.0 Star Hotel
    All hotel details
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    Write a ReviewReviews (272)
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    1 - 5 of 272 reviews

    Reviewed 6 days ago

    Now the Cloud has changed hands, we went prepared to be disappointed. The Cloud was unique, surely the magic would have gone. Not a bit! Wonderful welcome and. Some much needed Decorating has transformed the lobby. The menu has changed but the high standard has...More

    1  Thank Tony C
    Response from Christopher L, Owner at The Cloud HotelResponded 4 days ago

    Many thanks for your review. We are delighted that you appreciate the subtle changes we have made, hopefully other regulars will return to sample the new menus and experience the special ambience at the Cloud. We look forward to welcoming you back in the very...More

    Reviewed December 18, 2017

    The hotel is about 1 mile from Brockenhurst station, in the middle of the New Forest. Under new management, it is a splendid example of a traditinal country house hotel, while being completely up to date. Romm was comfortable and quiet. It had a flay...More

    2  Thank Petercook100
    Response from Christopher L, Owner at The Cloud HotelResponded 4 weeks ago

    Thank you for your generous review. We look forward to welcoming you back in the New Year.

    Reviewed December 17, 2017

    We stayed one night in this typical English OLD fashioned hotel. The service and breakfast was ok however the hotel needs a a serious overhaul, it is very much dated, as the bathrooms and all else. It has a very high decorative potential to transform...More

    1  Thank worldtravellerfrance
    Response from Christopher L, Owner at The Cloud HotelResponded 4 weeks ago

    Many thanks for your constructive review. Yes we do have pockets but how deep? To that end 6 new beds are due for delivery in January so your small bed is disappearing! And new bathrooms too are in the pipeline. We hope to welcome you...More

    Reviewed December 1, 2017

    The Cloud Hotel is located just outside Brockenhurst right on lovely countryside for walk before or after lunch.Parking outside.There are two lounges in the front of the hotel to sit in and have pre lunch or dinner drinks.Complimentary peanuts(unsalted which I preferred but my companions...More

    Thank Natalie C
    Response from Christopher L, Owner at The Cloud HotelResponded December 11, 2017

    Thank you so much for your review which we agree whole heartedly with. We now use linen napkins at lunch, our coffee service is under review in the new year with a new machine on the horizon. Please excuse our oversight that you missed out...More

    Reviewed November 26, 2017 via mobile

    My heart sank as we walked through the door. It literally felt like we had booked into an old people’s home. This hotel is in a fabulous location in an amazing part of the New Forest. But oh my, it needs some TLC. Our room...More

    6  Thank HarpendenVicar
    Response from Christopher L, Owner at The Cloud HotelResponded November 30, 2017

    Thank you for your review, knowing we had just taken over the hotel on the day of your arrival we were somewhat surprised to receive such a negative review. In 25 years of owning hotels we have only ever had one other one star review!...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Free Parking
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • $134 - $219 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Romantic Hotel in Brockenhurst
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 18
    • Reservation Options
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    • Location
    • United Kingdom >
    • England >
    • Hampshire >
    • New Forest National Park Hampshire >
    • Brockenhurst
    • Also Known As
    • Cloud Hotel Brockenhurst ,
    • The Cloud Hotel Brockenhurst, New Forest National Park Hampshire
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    Traveler (27)
    Dining (3)
    Hotel & Grounds (25)
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    Questions & Answers
    Get quick answers from The Cloud Hotel staff and past guests.
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    Room Tips
    "For those less mobile, a ground floor room is available"
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    "Room on the front with a views over the forest"
    Read review
    "No comments of any value - sorry."
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    "Go for a forest view room"
    Read review
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