So after a long anticipated wait for The Beach at Bude to extend their opening from only staying guests to serving locals in their lovely bar area our visit didn’t go to plan. When we first arrived my eager husband walked straight past the ‘wait to be seated sign’ and walked straight to the bar. A disgruntled barman said ‘reservations only’ to which my husband replied we have a reservation, to which the barman said ‘well back of the queue then’. Bare in mind, it was only myself waiting there. My husband hasn’t been out since the COVID restrictions and it was all a little new for him. After spending 1.5hrs at a table, waited on by a fab member of staff (grey haired chap and lady with dark hair), we settled our bill and were on our way out for a meal, ready to return for our drinks reservation at The Beach at 9:30pm. As I was leaving, I asked the disgruntled, and fairly brash barman if we could change our reservation to 9pm instead of 9:30pm to which his reply was ‘9:45pm’. I showed my Facebook reservation to him and his response ‘I don’t deal with Facebook’. I said it doesn’t give us much time and if I knew this was going to be the situation I would have organised a reservation somewhere else. His response was ‘you get 15 minutes’. His attitude was awful and he did upset me. My husband then was rude to him, which I don’t/or didn’t condone or agree with so I ask him to leave, apologised for his behaviour and the bar man said ‘you aren’t welcome back’. We left and I returned to get the bottle of wine I’d put back, to find the owner talking to the bar man. I explained the situation to him. He didn’t seem at all bothered, which is absolutely fine by me. We run a local business and support local businesses to the best we can before and throughout COVID. We will, however, never step foot back in to The Beach at Bude. For a situation to spiral and us as customers being made to feel unimportant is just disgusting. Never will I return!…
This hotel is soooo lovely,with a beautiful New England boutique style. Staff fantastic,spotlessly clean and had a wonderful breakfast sat looking out to the sea. We’ve booked again! It felt very safe with covid,understandably the restaurant is closed at the moment for evening meals but the bar is open so we had drinks there and then made our way to The Temple (you need to book) which is an absolute treat.
Room was fantastic. Bed SO comfortable. Breakfasts were a real treat - lots of choice. All staff were helpful and accommodating. Very relaxing break. Can't wait to visit again - hopefully when restaurant is open for evening meals.
Have just recently stayed at the beach Staff are there to give you a walm welcome when you arrive. Easy check in . Due to covid regulations key given in envelope and find own way to room. Room we had was only small . Wish we had chosen a different room maybe with a view. However the bed was super comfy and lovely linen and pillows. Had to housekeep the room yourself during stay, but could get towels and toilet roll etc yourself from a cupboard in the reception area. Breakfast is excellent with lots of choice and cooked to your liking . Resturant staff at breakfast very friendly and professional. The same staff are at bar area and serve you at table again because of restrictions. Would really love to visit the beach again . Hopefully when things are better in the world. It would be nice to see resturant in action and have a meal at night. Sometimes it was a struggle to get a table elsewhere in the town . …
This is a great hotel, overlooking the beach, not surprisingly. The rooms are lovely with good amenities and comfortable beds. Service is very friendly. I have marked it down a bit as the restaurant and bar are not open at the moment post lockdown (September 2020). This is rather disappointing as pretty well every other restaurant is open in the town and starting to get back to some normality. As the restaurant and bar have a fantastic terrace overlooking the beach, it rather felt like the heart had been removed from the hotel. Nonetheless everything else is great. I would recommend booking other restaurants ahead as most were fully booked.
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