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The Pines Guest Accommodation

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The Pines Guest Accommodation
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50 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Birmingham, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed 4 weeks ago

First impressions not good shown to wrong room where people already in there even though that was on my invoice, room very basic ,staff poor English ,glad we only needed it for bed as attending family wedding so it was arrive ,change and out . However breakfast was another story ,we asked could we have scrambled egg not fried on... More 

Helpful?
Thank 01Gailw
Management response:

Thanks for your staying Ms 01Gailw We are always trying to be responded to our customers requirements with polite way. Our stuff are alway ready to help any customers and they never say lies. Thanks Again, The Pines Hotel More 

1 review
4 of 5 stars Reviewed 4 weeks ago

At the centre of the town and in a walking distance from the rail station. A recently renovated place. The room was absolutely clean and convenient. There are quiet conditions and you can enjoy your sleep. The breakfast was tasteful and the personnel made its best to cover my needs and make me feel nice.

Helpful?
Thank Ioannis C
Management response:

Thanks for your staying Mr Ioannis C. We are always looking for new ways to improve the services we provide. Your feedback plays a key part in this. We are grateful for your feedback. The Pines Hotel More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 5 weeks ago

Very good , we stayed over as a couple and friend for one night, very friendly , nothing was to much trouble for the owner and his staff. Would book again,, the owner has a lovely personilished approach to his patrons

Helpful?
Thank jdunngrovehill
Management response:

Thanks for your staying Mr Dunn We are always looking for new ways to improve the services we provide. Your feedback plays a key part in this. We are grateful for your feedback. The Pines Hotel Management More 

1 review
5 of 5 stars Reviewed August 18, 2016 via mobile

My first time in the pines hotel. Found it pleasant very good. Very nice. A variety of food. Very friendly staff members and always ready to help me or give me information. I must say with a smile on his My experience in the pines hotel for my first experience was very nice. Pleasant and quiet. The rooms where nice... More 

Helpful?
Thank George G
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 31, 2016 via mobile

This is the second time that we have stayed here, when visiting Chippenham for a friends' summer event. I was a bit apprehensive from reading the reviews upon our first visit, but the staff were friendly and we were happy with the quality of the room. Parking was not an issue as we were able to park on the front... More 

Helpful?
Thank Joe G
Camborne, United Kingdom
Level Contributor
103 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed July 30, 2016 via mobile

We stayed just for one night because it was convenient. However it wasn't worth the £80 we paid for a couple. It wasn't worth half that. The hotel is unsuitable for anyone with mobility problems. The car park is difficult to access unless you have a very thin car. There are lots of ateep stairs inside. Our room had a... More 

Helpful?
Thank FrancescaH292

Travelers are raving about these Chippenham hotels

Victoria, Canada
1 review
2 of 5 stars Reviewed June 21, 2016

Poor, uninviting accommodation. An angry staff member loudly criticized me when I routinely turned the light off upon leaving the common room. Spy cameras were obviously being used since he barged into the common room at the same moment that I was trying to figure out how to turn the lights off. My son arrived at the tail end of... More 

Helpful?
Thank Birdwatcher755
Management response:

Dear Customer, We really appreciate your feedback and also your stay at our hotel. Now, as General Manager I would like to express my position and announce that since I took charge, major changes have been made. Moreover, after those changes are about to be completed, I assure you that our hotel is aiming to provide the best customer satisfaction.... More 

Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2016

I've been a couple of weeks ago for attending a meeting in Bristol. The fact that the train station is only 5 minutes by walk has perfectly met my requirements. Breakfast was superb and well timed scaled including fruits. Room were comfortable and smelling great and also very quite, had a great sleep though. Free wifi and tv worked properly.... More 

Helpful?
1 Thank Christos180
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed June 6, 2016 via mobile

A filthy hotel that I would never frequent again. My booking clearly had breakfast booked via hotels dot com. The liars....2 blokes that run the hotel for an asian blokes who apperwntly is never in attendance actually scribbled out the "breakfast with booking" and covered it with my card receipt, Then at the bottom had hand written "no breakfast". I... More 

Helpful?
3 Thank James S
Management response:

Dear Customer, We really appreciate your feedback and also your stay at our hotel. Now, as General Manager I would like to express my position and announce that since I took charge, major changes have been made. Moreover, after those changes are about to be completed, I assure you that our hotel is aiming to provide the best customer satisfaction.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 21, 2016 via mobile

I stayed for a week. The two men who worked there were nice, and I did not have difficulty understanding them as some of these reviews state, although they weren't as available as I'd have hoped. The Pines is quite dated; it is in serious need of paint, carpet, and some new furniture. The shower was nice and the bedding... More 

Helpful?
1 Thank AEL1558
Management response:

Dear Customer, We really appreciate your feedback and also your stay at our hotel. Now, as General Manager I would like to express my position and announce that since I took charge, major changes have been made. Moreover, after those changes are about to be completed, I assure you that our hotel is aiming to provide the best customer satisfaction.... More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Pines Guest Accommodation is a hotel located near the town centre and only a few minutes walk away from the train station. Recently, the management of the hotel has completely changed, as the current owners have vision and aspirations to succeed in this industry and offer a great customer satisfaction. Major improvements has been made since the new owners took charge, most of them are implied on public places, restaurant, rooms and the bar. We would like to ask from the public to give us a credit and we assure that our hospitality is unique. ... more   less 

Additional Information about The Pines Guest Accommodation

Address: 81-82 Marshfield Road, Chippenham SN15 1JR, England
Location: United Kingdom > England > Wiltshire > Chippenham
Price Range: $84 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Pines Guest Accommodation 3*
Number of rooms: 23
Reservation Options:
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Also Known As:
The Pines Guest Accommodation Chippenham, Wiltshire
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