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Captain's Club Hotel

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578 Reviews from our TripAdvisor Community

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Showing 576: English reviews
1 review
3 of 5 stars Reviewed today NEW

Ugly tub stairs are uncomfortable and unsuitable for dining, too low and deep.... High standard attentive service. Good food presentation and attractive menu items. Food could be a little more seasoned. Mussels were poorly prep'd. Gritty, beards not removed, micro-crabs in a few. Portion a little modest and sauce lacking in depth. Creamy, but lacking the taste of the sea... More 

Helpful?
Thank Will V
Bournemouth, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed today NEW via mobile

Potentially better expectations when you go to the Captains Club. Service at both reception and bar were mediocre whilst waiting staff pulled it back with attentiveness. Afternoon tea was however good with the cakes and scones of exceptional quality so come with a hearty appetite as the 4 cakes, two scones and 4 finger sandwiches....each, could tied you over for... More 

Helpful?
Thank stevencW6898YA
United Kingdom
Level Contributor
204 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were fortunate enough to spend a few days in the Christchurch area staying at the Harbour Hotel and visited this hotel based on reviews we'd heard from friends and family. We chose to eat dinner at the hotel and we were not disappointed. We found the menu interesting and delicious, with very reasonable prices compared to other hotels in... More 

Helpful?
Thank MCRX
TimothyLloyd, Hotel Director at Captain's Club Hotel, responded to this review

Thank you very much for your very kind review following your time spent in Christchurch. We are glad that you enjoyed your meal at the hotel and do hope that you will consider staying with us next time, even though we are great friends with our neighbours at the Christchurch Harbour. I am sure they will forgive us! More 

Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked a table for Sunday lunch on arrival the weather was so good we asked to stay outside which was no problem. Fantastic views, the food was amazing and the service and staff were very welcoming,friendly and attentive. Cannot praise this place enough. Will be going back without a doubt and highly recommend, will even consider a weekend even though... More 

Helpful?
Thank joseywale
TimothyLloyd, Hotel director at Captain's Club Hotel, responded to this review

Thank you very much for being so kind about your visit to the Captain's Club Hotel for Sunday lunch and it was great that you were able to take advantage of the terrace and enjoy the river views. We very much hope that you will decide to make a weekend of it next time as I am confident you will... More 

Dorset
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were lucky enough to receive gift vouchers for afternoon tea at The Captains Club and it was truly delicious! We had a table by the window and it was already set, with white china cups and crisp white napkins. We loved receiving our own individual cake-plates, filled with a delightful selection of cakes, scones and sandwiches. We enjoyed chicken... More 

Helpful?
Thank MissDean
TimothyLloyd, Hotel director at Captain's Club Hotel, responded to this review

Thank you so much for taking the time to write such a lovely review following your visit for afternoon tea. We are delighted you enjoyed the experience and, like you, we very much look forward to the next time! More 

Ringwood, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We hired the Port Suite for our celebration lunch. We were absolutely delighted with the food and service. Nothing was too much trouble for the Event Managers who ensured it all went smoothly. We had invited 40 guests including 8 children ranging in age from 3-15 including one in a wheelchair having broken a leg. Despite this the staff were... More 

Helpful?
Thank Irene C
TimothyLloyd, Hotel director at Captain's Club Hotel, responded to this review

Many thanks for taking the time to write such a lovely review following your recent private anniversary event. Sam and the team enjoyed looking after you and will be so pleased that you all had such a great time. We look forward to the next family celebration! More 

Beaconsfield, Canada
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a suite with a livingroom and full kitchen, also two bedrooms and two bathrooms. Great view of the river and lots of boats. Right next to the ferry. lovely to sit on the bar terrace and have a drink, snack and chat with friends. Our dinner was in a private dining room with a bar. Excellent food and... More 

Helpful?
Thank Janet A
TimothyLloyd, Hotel director at Captain's Club Hotel, responded to this review

Thank you so much for writing such a lovely review following your reunion event at the hotel. It was a pleasure to look after you and your friends. I will make sure that all the staff receive your feedback and Sam will be delighted as he looked after your private event. We will hopefully have the chance to welcome you... More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We go here quite regularly to meet with family and friends normally on a Sunday for a few hours couple of drinks and some snacks - very accommodating beautiful location good food and nice jewellery and handbags to buy

Helpful?
Thank Everydaylady
TimothyLloyd, Hotel director at Captain's Club Hotel, responded to this review

Thank you for posting your review of the Captain's Club Hotel and I am pleased that you enjoy your time with us, even if it does mean spending money on accessories! We will see you soon. More 

Verwood, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a fantastic 2 night stay at the Captain's Club to celebrate our wedding anniversary, couldn't fault a single aspect of the hotel. The staff were friendly and welcoming, room clean, comfortable and with a great view, plenty of in room facilities - no fridge though. We had the champagne breakfast in the room both mornings of our stay :).... More 

Helpful?
Thank Sarah D
TimothyLloyd, Hotel director at Captain's Club Hotel, responded to this review

Thank you so much for your lovely review of an Anniversary stay well spent. It was our pleasure to host you on this special occasion and I am glad that you had a lovely time across the hotel. We look forward to welcoming you back. More 

Bournemouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Booked table for 7 on Sunday evening. Evening did not start well. I was the only person sat at the bar waiting for a drink. The two bar tenders ignored me for ages. When I eventually asked if any one could possibly serve me they said "you will have to wait 2 mins" in a curt manner having already waited... More 

Helpful?
1 Thank KJM5858
TimothyLloyd, Hotel director at Captain's Club Hotel, responded to this review

Thank you very much for being so honest with your review and I apologise for the shortfall in our usual standards. This is certainly not the way we like to deliver service and I am sorry that on this occasion you were treated so poorly. As an independently owned and operated hotel we are known for going the extra mile... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Captain's Club Hotel & Spa
Captain's Club Hotel & Spa
Cuisines: European, British, Gluten Free Options
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Modern four silver star hotel located on the banks of the river Stour close to the historic market town of Christchurch in rural Dorset. Hotel comprises of 12 lifestyle suites, each with a separate lounge/living area and either two or three bedrooms sleeping from 1 to 6 people. The hotel boasts a cocktail bar with award winning bar-tenders and a 2 AA rosette restaurant. Event facilities for up to 100 and a bijou spa complete with hydro-therapy pool, sauna and four treatment rooms. The suites have air-conditioning to the lounge/living area and the hotel bedrooms are air conditioned throughout. The alfresco dining terrace is open all summer and provides a perfect location to soak up the atmosphere of life on a busy river. ... more   less 

Additional Information about Captain's Club Hotel

Address: Wick Lane | Wick Ferry, Christchurch BH23 1HU, England
Location: United Kingdom > England > Dorset > Christchurch
Price Range: $197 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Captain's Club Hotel 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Captains Hotel Christchurch
The Captains Hotel
Captain's Club Hotel Christchurch, Dorset
Hotel Style:
#1 Family Hotel in Christchurch
#2 Luxury Hotel in Christchurch
#3 Business Hotel in Christchurch
#3 Romantic Hotel in Christchurch
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