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Premier Inn Newcastle (Metro Centre) Hotel

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Premier Inn Newcastle (Metro Centre) Hotel
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476 Reviews from our TripAdvisor Community

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Showing 475: English reviews
Redcar, United Kingdom
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here after a full day shopping at Metrocentre and Ikea with daughter getting stuff for uni. The stay was a comfortable nights sleep in a clean and remarkably quite room and outstanding price too. I use this chain for business and pleasure and have stayed around the country in them.

Helpful?
Thank jools a
Okehampton, United Kingdom
1 review
2 of 5 stars Reviewed 5 days ago NEW

Very poor repair, scruffy bathroom and the restaurant is an awful buffet with a grubby floor. We ate there on the first evening and there was food everywhere on the floor. The worst Premier ever used.

Review collected in partnership with premierinn.com

Helpful?
Thank markh747792
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle (Metro Centre) Hotel, responded to this review

Hi markh747792 Thanks for taking the time to review your stay with us. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. I'm also sorry to read of the standard within the restaurant. Please be assured... More 

Newtown, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here just for the one night, very friendly staff, nice clean spacious room, had to walk to find a bar for a drink as the pub next door was being refurbished but not their fault! We were given a free breakfast to take away. We would definitely return in the future.

Helpful?
Thank NCStace
London, United Kingdom
Level Contributor
270 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 1 week ago

Ideally placed for the Metro Centre. An older property (they still use door keys !!) currently having the restaurant updated to a Brewers Fayre opening early Oct 2016 – so they give you a free breakfast box in lieu of any inconvenience. It has seen better days, but you still get the Premier Inn features and quality (except for the... More 

Helpful?
Thank Mike99Marg
Huddersfield
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here overnight as a halfwa stop to our holiday destination but also because we wanted to visit Beamish the next day. When we arrived there was a large fan already in the room which proved to be invaluable, and the window open. We had a huge bed, daughter a single and son a camp bed the only person... More 

Helpful?
Thank Karol Ball
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This is the worst Premier Inn that we have ever been to. There were no usable plugs in the room the temperature averaged 27 degrees with a window that only opened about 2 inches. Being disabled our room was on the ground floor and the spot for smoking was outside our window so as it was breezy the smoke came... More 

Helpful?
Thank Paul D
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle (Metro Centre) Hotel, responded to this review

Hi Paul D Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to... More 

Bolton
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

visited Gateshead n Newcastle over 2 days. premier inn rooms n beds always nice and good value for money. staff very polite. didnt eat there so can't comment but you eat breakfast n meals next door at the Taybarn which has good reputation. would stay here again.

Helpful?
Thank DianeBolton
Birmingham, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was fine. Comfortable, clean and with welcoming staff. The location is very convenient for the A1 so if you are looking for somewhere to stop off it is excellent. However, it is separated from the MetroCentre by a busy highway so you have to either drive there or take your chances crossing the road.

Helpful?
Thank Deborah H
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My partner and I stayed at the premier inn, near the metro center, we was on our way to Scotland for a few days touring. This was a ideal stop over on our journey from Doncaster, The room was very comfortable. The evening meal, and the breakfast was very good. service with a smile. The staff are all very friendly

Helpful?
Thank John P
Manchester, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

7 days ago I wrote to customer services the following email, despite a reminder I haven't had a response still no response. They obviously don't wish to have their say so will post it here I stayed at the Gateshead metro premier inn for four nights from mon 25th to 29th July. I wish to make a claim under your... More 

Helpful?
Thank haydn96
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle (Metro Centre) Hotel, responded to this review

Hi haydn96 Thanks for taking the time to review your stay and I apologise for the delay in replying to your email, our Guest Relations Team are currently responding within 7 working days (Monday-Friday). Our main objective is to deliver a high level of service in all our establishments and I'm really sorry that we failed to provide this during... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Get closer to big brands, top entertainment and fabulous food at the Premier Inn Hotel Newcastle (Metro Centre). Just minutes from the UK's largest shopping and leisure centre, you'll also have all the business and cultural attractions of Newcastle right on hand. But it's not just about the bright lights and big city. You can also discover the peace and quiet of the Derwent Valley at National Trust haven Gibside or Derwent Walk Country Park. Then, after a day of indulgence or escape, return to our spacious rooms, Taybarns restaurant and extra-comfy beds. ... more   less 

Additional Information about Premier Inn Newcastle (Metro Centre) Hotel

Address: Derwenthaugh Road | Swalwell, Gateshead NE16 3BL, England
Location: United Kingdom > England > Tyne and Wear > Gateshead
Price Range: $58 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Newcastle (Metro Centre) Hotel 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Premier Inn Newcastle (Metro Centre) Hotel Gateshead
Premier Inn Gateshead
Hotel Style:
#3 Family Hotel in Gateshead
#4 Romantic Hotel in Gateshead
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