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Hilton Newcastle Gateshead

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Hilton Newcastle Gateshead
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2,443 Reviews from our TripAdvisor Community

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Showing 2,394: English reviews
Kuwait City, Kuwait
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

On the second day I had to change the room because I was not able to lock the door and they could not fix it. I ordered dinner from room service and they asked me to pay cash or to go to the reception so I register my card because the employee did not. Bad experience with this hotel so... More 

Helpful?
Thank MUAYAD
Leicester
1 review
3 of 5 stars Reviewed 2 days ago NEW

Iron didn't work and neither did paid movies channels. The receptionist was unhelpful and blunt. I have stayed at far better standard hiltons. Will not be visiting that one back. It was good location to quayside and beautiful view which was the only positive feedback about my experience. Next time I would stay at quayside rather than Gateshead.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Minaxi B
Newcastle, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived about 8.30pm to be met with a friendly receptionist who went out of her way to make us feel welcome. Our room overlooked the Tyne Bridge which was still adorned with The Great North Run banner. The room was clean and tidy and no smells. The bed was a little hard but did not spoil a good nights... More 

Helpful?
Thank GeorgeE
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel one night at the start of a bicycle tour. Clean comfortable room, friendly staff, and a tasty breakfast. We walked to the Metro station to do a self guided city tour. Could have easily walked to the downtown area of Newcastle.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Barneyboy8
Newcastle upon Tyne, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Hotel, bright modern. Staff were very friendly. The waiting staff I encountered were lovely. Especially the girl on Sunday morning at breakfast, sorry didn't get her name! She looked so young, but nothing was a bother to her. She seemed to be on her own and she kept the back of the restaurant where we sat spotless. The housekeeping was... More 

Helpful?
Thank Singalong1
Newcastle upon Tyne, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked into The Hilton Newcastle Gateshead as we were attending a black tie event at the hotel. On arrival reception was quick and friendly and we were told where we could park our car. ( Additional £12.00 overnight charge). Our room was spotless everything as it should be with large flat screen TV and Large bed The bathroom again... More 

Helpful?
Thank Ethel R
San Francisco
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

What and absolute pleasure we stayed here at the end of July for our wedding night the staff bent over backwards to make are stay a one to remember . Its the little touches that made it special Well done all the staff are a credit to the hotel

Helpful?
Thank gary s
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear gary s, Firstly, Congratulations on your recent wedding from myself and the team! Thank you for taking the time to write a review regarding your recent stay here with us at Hilton Newcastle. I shall pass on your comment's to my team who will be delighted that you enjoyed your wedding night. We shall look forward to welcoming you... More 

Nuertingen, Germany
Level Contributor
220 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is one of the better Hiltons I've visited. The location is fab, right across the Tyne to visit all the highlights of Newcastle and Gateshead. The hotel is big but not in an disturbing way, the staff is friendly and helpful at any time. The reception area is very nice and offers a great view of Newcastle and the... More 

Helpful?
Thank HugoHackenbusch
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear HugoHackenbusch, Thank you for taking the time to write a review regarding your recent stay here with us at Hilton Newcastle. I am delighted that you enjoyed your stay and especially the great views and friendly staff. We shall look forward to welcoming you back in the near future. Kindest regards Martin Robinson General Manager More 

Wailea, Hawaii
Level Contributor
162 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

The housekeeping standards are awful. For a five day stay, the bedsheets were never changed, the rubbish left for days at a time, and the carpet stained virtually everywhere. Add that to dirty towels left for hours in piles in the hallways along with various room service discards and even a walk to one's room in the corridor is unpleasant.... More 

Helpful?
Thank Popovova
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Popovova, Thank you for taking the time to write a response regarding your recent stay here with us at Hilton Newcastle. I am disappointed that certain aspects did not live up to your expectations. We do rely on our guests to inform us if they experience any issues during their stay and as this was not brought to our... More 

Lindford
1 review
3 of 5 stars Reviewed 5 days ago NEW

Great location, 5 mins walk from Gateshead Metro station, Great views of the bridges and the river Tyne, with easy walking access to good bars and resturaunts in Newcastle. We had a double with a sofa bed, the Room was large with a shower and separate bath. Unfortunatley the room had a strong smell of cooked food, which would not... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nigel M
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this review

Dear Nigel M, Thank you for taking the time to write a review regarding your recent stay here with us at Hilton Newcastle. The Hotel is now twelve years old and we are currently reviewing all areas with a view to refurbishment . I am delighted however that you enjoyed your stay especially the breakfast and the helpful staff. I... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Windows on the Tyne Restaurant
Windows on the Tyne Restaurant
Cuisines: European, British, Grill, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities

Additional Information about Hilton Newcastle Gateshead

Address: Bottle Bank, Gateshead NE8 2AR, England
Location: United Kingdom > England > Tyne and Wear > Gateshead
Price Range: $103 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton
Hotel Style:
#3 Luxury Hotel in Gateshead
#3 Business Hotel in Gateshead
#3 Romantic Hotel in Gateshead
#7 Family Hotel in Gateshead
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