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Newcastle Gateshead Marriott Hotel MetroCentre

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MetroCentre, Gateshead NE11 9XF, England
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Newcastle Gateshead Marriott Hotel MetroCentre
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638 Reviews from our TripAdvisor Community

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Durham, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed today NEW

Very pleasant surroundings. Friendly service and nothing too much trouble when requesting information on menu and offers. Can sit all day socialising without being harassed by staff to leave. Always a smile from staff in restaurant, reception and leisure centre.

Helpful?
Thank Pauline A
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Visited in November 2015 for 3 nights, hotel room was well equipped, very clean! All staff very helpful, breakfast was delicious. Parking at hotel very handy. Excellent location close to shops and roads. Leisure club very clean and well equipped, had an amazing time!

Helpful?
Thank Lucy H
1 review
4 of 5 stars Reviewed 1 week ago

Great room, great bed, great breakfast. Outstanding check in and check out. Very happy stay and we shall be back! - Only issue was the Sauna was Out of order when we stayed, other than that it was a perfect hotel

Helpful?
Thank Geordie S
Ryton, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We celebrated our wedding anniversary at the Marriott on Saturday and had an excellent time. The room layout was great, the food delicious and plentiful. We must make a special mention of Emily Bacon who made all of the arrangements for us. Emily is a lovely person who is an asset to The Marriott Hotel. Thanks to Emily the room... More 

Helpful?
Thank BJPatt
Leeds, United Kingdom
Level Contributor
127 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 1 week ago

I had requested an early check-in (2pm), but when I arrived I was told this wasn't possible, and I would need to come back after 3. Maybe they could have told me this before arriving? Got a push message via the Marriott App at 330pm to say my key was ready, and I proceeded to the hotel. Room was large,... More 

Helpful?
Thank Darryl M
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It's a Lovely hotel, with great spa facilities. A big! Comfortable bed, spacious room. Great breakfast, with plenty of options(reasonable price) bonus it being next to the metro centre. Staff are friendly & helpful x

Helpful?
Thank 'Liz' A
Chelsea W, Operations Graduate at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Liz Thank you for your kind words of praise for the hotel, its location and bedrooms. I am delighted you found the facilities comfortable and the staff friendly and helpful. We sincerely appreciate your custom, and look forward to welcoming you back to the hotel. Warm regards Chelsea More 

Shrewsbury
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staying on business for two weeks. Very friendly staff - as always in the North East. Spotlessly clean rooms. Decent gym. Evening menus a little limited though. Bizzarely, the restaurant menu has less choice than the bar meals (although you can order both in the restaurant). The room service however has much more choice than both - pizzas and curries... More 

Helpful?
Thank al1wolf
Chelsea W, Operations Graduate at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear al1wolf Thank you for taking the time to post your review on Trip Advisor. It is always encouraging to receive such positive comments about our staff and rooms. In our restaurant and bar area we aim to provide a range of dishes to cater to your needs. On your next visit if there is anything you would like off... More 

Manchester, United Kingdom
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

From the minute we walked into this hotel the staff made us feel special. Clare warmly welcomed us at reception and she was excellent. Checkin was quick and easy and she was knowledgeable, charming and friendly. The rooms here are lovely, large and nicely decorated. Big beds with fluffy pillows guarantee a good nights sleep and the bathroom is fantastic.... More 

Helpful?
Thank Gilli L
Chelsea W, Operations Graduate at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Gilli Thank you for taking the time to post your review on Trip Advisor and I am so pleased you had a fantastic stay here with us. It is always encouraging to receive such positive comments. Your kind words have been passed to the team, particularly Clare, Sharon, David and Walter you have mentioned they will be rewarded for... More 

Kinross, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed here numerous times and always hope it gets better... sadly it seems to be atypical of Marriott hotels, stuck in the 90's... but comfortable enough to never be a bad stay. Marriott seems to be the perfect example of a hotel that refuses to update its image and is happy to go along with the "luxury" tag... More 

Helpful?
Thank Stephen S
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Stephen, Thank you for your loyalty and custom and taking the time to post a review of your experience. I am delighted that you find the location, friendliness of staff, free parking, WiFi, well stocked bar, premium service for elite members and the leisure facilities the highlight of your stay and reason to return. We look forward to welcoming... More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Typical Marriott, albeit starting to look a bit tired, with lovely friendly staff which is important when travelling alone for business. Walking distance from metro centre which was good for an evenings shopping. Had steak for dinner which was slightly over cooked, I ordered medium rare but it was medium. It was a lovely piece of steak so I wasn't... More 

Helpful?
1 Thank Jayne M
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Jayne, Thank you for taking the time to review our hotel and your recent stay. I have passed your comment about the steak to the kitchen team, who will ensure it was an isolated incident. We look forward to welcoming you back to the hotel and local area. Warm regards Ajith Kuriakose More 

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