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Newcastle Gateshead Marriott Hotel MetroCentre

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Newcastle Gateshead Marriott Hotel MetroCentre
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788 Reviews from our TripAdvisor Community

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Showing 775: English reviews
Dunfermline, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Excellent location for metro centre only 5 mins walk to shops. Lovely large room and friendly staff. Enjoyed breakfast and dinner in hotel. No entertainment but a friendly bar where you can enjoy a drink and a chat. The dinner menu was a bit expensive but if on a budget there are lots of eating places within walking distance. We... More 

Helpful?
Thank Maureen P
Portsmouth, United Kingdom
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 1 week ago via mobile

Stayed 1 night while on a shopping trip to the Metro Centre. Hotel is perfectly situated. Everything was excellent ftom start to finish. Staff were very helpful. Breakfast was very enjoyable. Room was perfect. Would definitely recommend.

Helpful?
Thank HelenC229
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear HelenC229 Thank you for reviewing your recent trip experience to our hotel. I am delighted to hear you enjoyed your stay here with us and we hope to see you again next year for your Christmas Shopping! Warm regards Laura Mather More 

Fife, United Kingdom
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

We are staying at the Marriot Gateshead for the 2nd year for a Christmas shopping trip. Bedrooms are very spacious and comfortable with 2 double beds for 2 people. Staff are very friendly and helpful. Fabulous breakfast and the bar and grill serves nice food. Would definitely return to this hotel.

Helpful?
Thank maureen d
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Maureen d Thank you for reviewing your recent trip experience to our hotel. It is great to hear you enjoyed your time here with us and the rooms and staff are to your expectations. I will pass your comments onto all departments. We look forward to welcoming you again in the future. Warm regards Laura Mather More 

Manchester, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

Check in was great, fast and pleasant. On entering the room it smelt an awful lot like someone had just eaten a curry. I am presuming that someone the night before had room service. I left the window open and the smell disappeared. I'm sure this could have been done already? I told reception the next morning and the receptionist... More 

Helpful?
Thank helenw902016
AjithKuriakose, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear helenw902016, Thank you for your review on the Trip Advisor site; please accept my sincere apologies for the room being unpleasant on checking in, it has been passed to the housekeeping team to ensure it was an isolated incident. I am glad the reception team did their best to restore your faith. Please rest assured that my manager on... More 

Belfast, United Kingdom
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 week ago via mobile

We have been staying here for more than twenty years and have always thought it a lovely place. However on this occasion a lot of things were missing eg no mattress topper on the bed, no Valances round the bottom of the bed and no runners on the top of the bed. It's the wee things that make a difference.... More 

Helpful?
Thank Jill B
AjithKuriakose, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Jill B, Thank you for sharing your recent hotel trip experience on the site. Please accept our sincere apology for any inconvenience caused. We recently changed our beds and mattresses, and are now in the process of completing it with the toppers as well. I have also asked our chef to review the breakfast standards to ensure this was... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

My wife and I have been visiting this hotel for a number of years. At least 4 times a year for long weekends. Over the past couple of visits we have noted some cutbacks that actually are shameful for an hotel of this standing. Pillows reduced 6 to 4. Biscuits to 1 pack per room/night. Breakfast quality; cooked breakfast is... More 

Helpful?
Thank John M
AjithKuriakose, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear John M, Thank you for taking the time to review your recent experience at our hotel on the Trip Advisor site. Please accept our sincere apology for any inconvenience caused. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. It is never our intention to... More 

2 reviews
Reviewed 1 week ago via mobile

Went for a 'relaxing' spa day a couple of days before we got married and it was not relaxing in the slightest. Baby classes all morning screaming kids for hours. And we have a child and don't dislike kids at all but we don't go to a spa to listen to screaming babies and a very annoying loud teacher. The... More 

Helpful?
Thank Sharon C
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Sharon C Thank you for reviewing your experience on Trip Advisor, following your recent stay at our hotel. Please accept my sincere apologies for any shortcomings on this occasion regarding our Leisure Club. I hope that you will give us an opportunity to serve you better when your travels bring you to Newcastle Gateshead in the near future. Warm... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Just visited for the 15th year in a row. Hotel is in a great location beside the Metro Centre. Food, drink and staff are all superb. Bar menu could do with more variety. The room service menu has much more to offer. Rooms are excellent - we had a deluxe room this year on the 4th floor - I would... More 

Helpful?
Thank Amanda S
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Amanda S Thank you for reviewing your recent trip experience to our hotel. It is great to hear you have been visiting us for 15 years now! I will pass your lovely comments onto to the other departments and we look forward to welcoming you back for the 16th year! Warm regards Laura Mather More 

Birkenhead, United Kingdom
Level Contributor
277 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 2 weeks ago via mobile

Last year I wrote that this was the hotel with the least details wrong with it of all of the many ones I have visited. How sad that this year so much was poor. Unlike last year, this year we decided to have a proper dinner in the restaurant. It was nearly empty and the service was shockingly bad. They... More 

Helpful?
Thank David S
AjithKuriakose, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear David S, Thank you for reviewing your experience on Trip Advisor, following your recent stay at our hotel. Please accept my sincere apologies for any shortcomings on this occasion. I hope that you will give us an opportunity to serve you better when your travels bring you to Newcastle Gateshead in the near future. Warm regards Ajith Kuriakose More 

Owensboro, Kentucky
Level Contributor
148 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 weeks ago via mobile

The hotel is conveniently located in a large shopping area and offers plenty of good choices. The hotel is clean and updated and rooms are well appointed and comfortable. The tv had plenty of channels to choose from. I would stay here again .

Helpful?
Thank oboroguy
lauramather, Front Offce Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear oboroguy Thank you for reviewing your recent trip experience to our hotel. I am very pleased to hear you enjoyed your stay here with us and we hope to welcome you back again soon. Warm regards Laura Mather More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Set by the A1M next to the MetroCentre, Europe's largest leisure and retail complex, the Newcastle Marriott Hotel MetroCentre offers the location, exceptional service and amenities you'd expect from a 4-star hotel in Newcastle. If you're planning a business or social event, you'll find a 524-square-metre, technologically enhanced conference and meeting facility, backed by a professional staff who will anticipate your needs and quickly respond to your requests. ... more   less 

Additional Information about Newcastle Gateshead Marriott Hotel MetroCentre

Address: Metrocentre, Gateshead NE11 9XF, England
Location: United Kingdom > England > Tyne and Wear > Gateshead
Price Range: $83 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Newcastle Gateshead Marriott Hotel MetroCentre 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Newcastle Marriott Metrocentre
Marriott Newcastle Upon Tyne
Marriott Gateshead
Hotel Style:
#2 Luxury Hotel in Gateshead
#2 Family Hotel in Gateshead
#5 Romantic Hotel in Gateshead
#9 Business Hotel in Gateshead
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Questions & Answers

Here's what travelers have asked, with answers from Newcastle Gateshead Marriott Hotel MetroCentre staff and other travelers.
11 questions
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Questions? Get answers from Newcastle Gateshead Marriott Hotel MetroCentre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are spacious and very modern”
 of 5 bubbles 170maureenp, 4 days ago | Read review
“Front second floor and above are the better option”
 of 5 bubbles C2286EDjohnm, 1 week ago | Read review
“Deluxe Room”
 of 5 bubbles G4236GYamandas, 1 week ago | Read review
“We had a first floor room over looking the car park and Metro centre”
 of 5 bubbles garside, 4 weeks ago | Read review
“Front facing overlooks metrocentre but no noise”
 of 5 bubbles 470judithc, Oct 20, 2016 | Read review
5 of 5
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